Service Company Solutions ( https://servicecompanysolutions.com ) is a dynamic and innovative software and resource development company founded by appliance servicers. Our aim is to make running a service business easier and more efficient through the creation of sophisticated tools and products.Our mission has been the same since day one - to help servicers overcome common obstacles and elevate our industry through professional applications. We understand the challenges that servicers face in their day-to-day operations, which is why we've dedicated ourselves to finding ways to help them do business more effectively.I joined Service Company Solutions because I love this industry and want to help service companies modernize their business and provide a voice on best practices. Starting my career at Andy’s Appliance, I’ve had the privilege of working with highly skilled technicians and a strong management team for the past 15 years who know how to do repairs the right way. I am a persistent and analytical problem solver who consistently exceeds client and management expectations and act as extension of your business with consultant level of guidance.Service Company Solutions team is composed of business management leaders and engineering professionals with years of experience within the service industry with a focus on ‘administrative-first’ support. We have a high level of client-side satisfaction, profitability-driven tools, and operational efficiencies developed by uncovering needs and then creating software solutions to meet those needs.

Director of Operations, ANDY’S APPLIANCE REPAIR, Lincoln / Omaha Nebraska, St. Louis Missouri. The leading independent appliance repair service in Nebraska and Missouri.Responsibilities include managing every aspect of company day-to-day and intermediate-term operations with a focus on team building and management.● Technician assistance, including remote and onsite guidance to increase positive repair outcomes● Help lead in retraining technical staff to improve customer-facing skills, including soft touch and guest mentality techniques● To increase customer satisfaction ratings, effectively resolved customer issues and focused on increasing post-sale feedback through electronic communication. Result: Clients felt their business was appreciated, with a current customer satisfaction rate of 4.8 / 5.0 Google+ rating● Lead deal negotiator with Fortune 250 companies (Lowes, General Electric) regarding warranty deals. Result: Increased revenues by 10% exceeding the president's expectations by 66%● Post-ownership change, spearheaded efforts to bring acquirer up-to-speed on day-to-day operations. Result: Became trusted advisor to ownership team.

● Expertly handled customer service and sales in small-engine equipment● Top floor sales in the 06-07 winter season● Assisted in part pricing and inventoryResult: Over-achieved goal to become the #1 salesperson in 2006 and 2007

● Performed a variety of diagnostic radiology studies● Attended to patient care and comfort● Conducted patient interviews to assist in diagnosingResult: Grew as a professional by gaining excellent interpersonal training with one of Lincoln’s top employers