Daniele De Curtis Email & Phone Number

Barueri, São Paulo, Brasil

● Development of the roadmap, including value streams and strategic processes required for the areas, aligned with Darede's global strategy, ensuring integration in accordance with established guidelines.● Responsible for projects related to data collection, processing, storage, and provisioning, ensuring that all activities comply with the company's standards and guidelines.● Analysis and mapping of data-related processes, failure analysis, quality control, utilization of methodologies (ITIL, MoSCoW, Shift-left, brainstorming meetings, among others), and the development of corrective actions to contribute to the continuous improvement of operational, tactical, and strategic workflows.● Responsible for managing specific topics (documentation of team working hours, project financial management, process mapping and development, and interfacing with other areas of the organization), performing medium to high complexity activities involving planning, stage scheduling, evaluation, and selection of techniques, methods, and work criteria.● Creation of executive presentations for the departmental leader to provide information about the department's results and generate insights.● Preparation of management reports and tracking KPIs, presenting results to senior management to support strategic decision-making.Key clients: Data Department, Projects Department, Finance Department, and Governance Department.Key tools used: Dashboard (BI), DSM, OTRS, Jira, APN (ACE and APFP – AWS Partner Funding Portal), Payee Central, Microsoft Forms, PowerPoint, Excel, Word, Teams, Outlook, and SharePoint.Key results: (1) Implementation of project financial management. (2) Mapping of necessary processes. (3) Dissemination of knowledge to the team regarding the usability of tools.

Barueri, São Paulo, Brasil

● Creation of operational processes focused on simplifying and optimizing the daily tasks of the department's employees.● Production of comprehensive documentation for each process.● Management of resources and information through the dedicated SharePoint platform for the commercial department, optimizing collaboration and data storage.● Development of instructive presentations on the newly implemented processes to ensure understanding and effective adoption by team members.● Responsible for training and developing a high-performance team, overseeing and guiding activities to contribute to goal-oriented work aligned with the business strategy.● Responsible for performing calculations to estimate potential AWS investments based on project-specific information and calculators.● Evaluation of funding requests (investments) submitted through the APFP (AWS Partner Funding Portal) by Account Managers (AMs).● Active participation in the commercial department, conducting studies, presentations, and analyses of investment programs offered by AWS, such as the Migration Acceleration Program (MAP), Jumpstart, Startup Acceleration Program, PoC investments, among others.● Collaboration through continuous improvements aimed at optimizing Darede's revenue based on AWS investments in delivered projects.Key client: Partnership with Amazon Web Services (AWS).Key tools used: DSM, OTRS, Jira, APN (ACE and APFP - AWS Partner Funding Portal), Payee Central, Microsoft Forms, PowerPoint, Excel, Word, Teams, Outlook, and SharePoint.Key results: (1) Structuring processes related to AWS investments. (2) Training in various AWS investment programs, creating customized materials, and delivering training to the entire commercial team. (3) Management of investment requests and control of received funds.

Barueri, São Paulo, Brasil

● Management of a high-performance team.● Creation of Key Performance Indicators (KPIs) and management to track the development of team members and the Projects department.● Development and oversight of customer satisfaction surveys.● Mapping and development of processes, ensuring that all activities are executed in accordance with the company's standards, policies, and guidelines.● Creation of operational processes focused on simplifying and optimizing the daily tasks of the Projects department's employees.● Production of comprehensive documentation for each process, following standardized templates to ensure easy access, efficiency in referencing, and sharing.● Administration of resources and information through the dedicated SharePoint platform for the Consulting (Projects) department, optimizing collaboration and data storage.Key clients: Consulting (Projects) department, Support department for sharing created documentation, and the Commercial department.Key tools used: DSM, OTRS, Jira, Microsoft Forms, PowerPoint, Excel, Word, Teams, Outlook, SharePoint, and Miro.Key results: (1) Structuring the newly established Project Management Office (PMO), developing and implementing all essential documentation, empowering project managers for effective client interaction. (2) Creation of the Project framework encompassing all areas involved in the value stream, related processes, documentation, and responsible parties. (3) Implementation of area indicators for tracking customer satisfaction and the dissemination of internal NPS (Net Promoter Score) results. (4) Responsible for the partner selection process for the implementation of the Jira tool.

Barueri, São Paulo, Brasil

● Facilitation of agile ceremonies, ensuring continuous monitoring of team needs, addressing demands, and meeting customer request deadlines.● Promotion of agile methodology practices (Scrum) and raising awareness about the importance of each team member's role in the success of customer deliveries.● Preparation of agendas for meetings with customers.● Conducting meetings with customers.● Creation and delivery of status report materials to customers.● Management of hours consumed in customer contracts.● Development of documentation and processes.● Management of Service Requests (SRs), Incidents, and Changes.Key clients: CIP, BR Partners, Empiricus, Jolivi, Ypê, Votorantim, Casa&Vídeo, CotaBest, Forma Turismo, iCarros, among others.Key tools used: DSM, OTRS, PowerPoint, Excel, Word, Teams, Outlook, and TeamPass.Key results: (1) Management of an Enterprise-level client portfolio. (2) Development and implementation of status report templates that became standard for team members. (3) Received seven formal commendations from clients when transitioning to the PMO area.

São Paulo, São Paulo, Brasil

● Role in process management, responsible for creating a comprehensive roadmap, highlighting value streams, and identifying the processes required for development in alignment with the company's strategy.● Creation of documentation for each developed process.● Responsible for training the commercial team to guide them in executing processes in accordance with established guidelines.● Responsible for disseminating management methodologies and continuous improvement in the company's organizational culture (ITIL, SWOT analysis, and brainstorming meetings), ensuring the continuous evolution of the corporate structure through ongoing enhancement of people, processes, and product and service quality.● Customer service, both for individual and corporate clients, through various channels.● Mapping the customer journey with a focus on adding value to their experience.● Active participation in the development of commercial proposals and presentation to clients.● Responsible for recruitment and selection activities in the department, contributing to effective hiring aligned with the organizational culture.● Sourcing materials from suppliers, making purchases, and ensuring proper supply for events.● Preparation of management reports and monitoring of Key Performance Indicators (KPIs) to support strategic decision-making.Key clients: Nokia, Cyrela, Warner Bros., Unique Garden, Buffet Florescer, among others.Key results: (1) Development of Anjos do Sorriso's portfolio containing all services provided. (2) Creation of company processes, particularly related to customer service. (3) Responsible for closing deals with major corporate clients. (4) Participation in the development of online events with the founder, ensuring the company's continuity even during the pandemic.

Indaiatuba, São Paulo, Brasil

Main results: (1) A professional experience that demanded a great deal of resilience concerning workforce and allowed me to assist many early-career employees. (2) Learning from each of them, we managed to increase customer traffic at the location through a strategy of attracting customers at the gas station adjacent to the car wash and through customer loyalty initiatives we implemented. (3) We established a partnership with a nearby automotive center. (4) A significant portion of the vehicles serviced at the partner workshop were directed to us for cleaning services.

Indaiatuba, São Paulo, Brasil

Main results: Establishment of a partnership with a women's gym, providing in-person services twice a week on-site. Thanks to the excellent outcomes achieved, I gained regular clients who were serviced in the beauty room I set up in my residence.

Barueri, São Paulo, Brasil

Key results: (1) Proactively updated the service flows and processes for all clients: Sodexo, Alelo, Banco CBSS, Cardif, Heinz, and Sura. (2) Participated in the implementation process for the Veloe company's support. Within a few months, I was promoted to IT analyst.

Barueri, São Paulo, Brasil

● Monitor infrastructure and clients' business operations.● Report the need for action to the responsible specialists.● Participate in daily meetings to provide an overview of the day's events.● Update/create documentation for procedures for all clients, serving as a quality advocate.● Support the team in executing procedures in accordance with the documentation.● Provide on-site support for the Alelo client when necessary.● Attend meetings with clients.● Propose improvement suggestions for clients.

São Paulo, Brasil

Key tools used: Siebel CRM and Terminal (Command-line interface).Key results: (1) Alongside my customer support role, I identified many opportunities for procedure description improvement, process enhancements, and frequently contributed ideas. (2) I received the opportunity to create process improvements for both the call center, clients, and also developed a systemic vision, leading to cost savings for the company. (3) I led the Central News project during my time at Porto Seguro, an internal communication tool where we produced content related to the employees, including interviews and space for showcasing other talents. (4) I was approved in an internal selection process and, with just 10 months at Porto Seguro, I had the opportunity to work as a quality monitor. After another 11 months, I was approved in another internal process and became a supervisor in the emergency services center. (5) I received the opportunity to be part of the 2020 Vision Ambassadors at Porto Seguro, with the goal of spreading the organization's values and culture to the employees.

São Paulo, Brasil

São Paulo, Brasil

Key results: We achieved coverage in significant media outlets that were aligned with the goals of the client, as well as opportunities for them to speak at universities.

São Paulo, Brasil

Key results: We achieved coverage in significant media outlets that aligned with the client's objectives, such as Gazeta do Tatuapé, Gazeta Penhense, Jornal MB, among others. Additionally, there was participation and recognition in various events within the Portuguese community.

São Paulo, Brasil

Key results: (1) After four months of serving individual clients, I received the opportunity to assist other agents. It was a very enriching experience where, in addition to helping my colleagues, I also learned a lot. After another four months, I was given the opportunity to join the team serving corporate clients. (2) I received several awards for achieving high rankings in sales. (3) I also participated in a very special event due to praise from a customer. I passed the CPA 10 professional certification and received a promotion to a Prime segment agency.

São Paulo, Brasil

Key results: (1) Mobi Brasil, at the time - Viação Paratodos, initiated the process to obtain the ISO 9001 quality standard. (2) An external organization conducted an audit, and we received this certification. (3) I had the opportunity to become a ISO 9001 ambassador for operational department employees. (4) I participated in training sessions focused on service quality and customer relations.

São Paulo, Brasil

Key results: (1) Alongside the press officers of the office, I organized the inauguration event of the Octávio Frias de Oliveira Cable-Stayed Bridge. (2) I developed various press releases for the page of the São Paulo Secretary of Urban Infrastructure and Works. (3) I co-authored a press release that was published on the front page of the official city gazette of São Paulo.

Master Of Business Administration - Mba, Strategic Service Management

Undergraduate Degree, Social Communication (Journalism)