Help desk support (PC,Lan,Server,Email,Cisco and Avaya IP Phone and videoconference (Cisco - Polycom),Blackberry, iPhone and iPad,lan Printer)Certified technician for all laptops and desktops DELL.Certificated also for HP,COMPAQ and IBM.Resolution of hardware problem for all PC.IT support on-siteRemote Management (Unicenter - Teamviewer – Vnc – Remotely Anywhere - Bomgar).Basic knowledge and management of SCCM.Basic knowledge of Intune.Certifications DELL Desktop and Laptop all models since 2000.Certification COMPAQ Notebook and Desktop achieved in 2001IBM X Series Server Certification achieved in 2003HP Notebook and Desktop Certification achieved in 2003Certificate of Participation "Basic Course on Linux" achieved in 2005Good knowledge of simple networks. Excellent knowledge of PC hardware problems. Basic knowledge of Remedy. Good knowledge of desktop and laptop IBM, COMPAQ, HP, DELL, Assembled. Basic knowledge of server IBM, COMPAQ, HP, DELL. Customers i worked for: Ferrari S.p.a. - Interbanca S.p.a. - Sanpaolo IMI - Agfa S.p.a. - Electronic Arts Italy - American School of Milan - UBISS - Yoox GroupAll Microsoft operating systems from Win3.1 to Windows10.All Microsoft Office apps from Office97 to O365.Know-how Apple IOS.Basic knowledge, Microsoft Windows Server.Basic knowledge of Azure, Intune, SharePoint, Onedrive.Good knowledge of MS Teams.
Listed skills include Help Desk Support, Computer Hardware, Windows 7, Laptop, and 40 others.