I now run and oversee the operations at Frank's luxury biscuits. Working with an exceptional team to create and distribute luxury bakery goods across the United Kingdom and beyond.

My primary focus will be to actively pursue new customers and business sectors

Oversee the general operations of the organisation.Recruit, train, and equip new staff or volunteers.Develop and run training programmes to provide new growth opportunities for staff and volunteers.Organise and manage events of up to 500 attendees.Research, create, and implement new strategies to achieve short and long-term targets.Provide IT and Digital Media support to departments across the organisation.Design, maintain and continually develop a Wordpress-based website.Represent the organisation at events across the UK, engaging in public speaking and group panels.Support the organisation with creative ideas for campaigns and projects.Actively involved with improving the marketing strategy and increasing PR opportunities.Directly responsible for all Health & Safety policies, training and awareness.Lead Fire Marshall, responsible for creating evacuation plans and training all staff.Safeguarding lead for the whole organisation, writing, reviewing, and implementing policies and procedures.Property management, ensuring all buildings are developed and maintained across the organisation.Line manage numerous departments made up of paid staff and volunteers.

Line managing a team of 22 direct reports.Performance management and 1-1 training for all direct reports.Creating efficient processes to manage the day-to-day workflow, ensuring all customers feel valued.Managing all customer complaints, providing quality customer care and follow-up.Actively working with team members to help them resolve or investigate complex queries.Building a strong and excellent working atmosphere for staff.Providing extra support and relief cover for other branches as required.Accountable for the operational rigor of the Hereford branch, overseeing a monthly turnover in the millions.Continually educating staff and customers on a wide range of products and services.Ensure smooth running of the branch while faced with a high-paced, intensive environment.

Demonstrated the ability to support young people and act with integrity during stressful timesNeeded excellent people skills and the ability to establish lasting relationshipsMaintained an open mind and willingness to try out new thingsDeveloped excellent communication and presentation skillsShowed compassion and patience with other people, tolerance and time-flexibilityDeveloped active listening skills and the ability to solve problems as they occurred

Led and motivated a team of 18 employees to ensure customer satisfaction, quality product delivery, and operational excellenceEnsured that all McDonald’s policies and procedures were followed in accordance with company standardsMonitored employee performance and provided feedback on areas for improvementTrained staff on proper food preparation techniques, safety protocols, and customer service best practicesManaged the daily operations of the restaurant, including scheduling shifts, assigning tasks, and monitoring inventory levelsMaintained a clean and organized work environment, ensuring compliance with health and safety regulationsHandled customer complaints and inquiries in a professional mannerProcessed payments and handled cash transactions accurately and efficientlyOversaw the opening and closing of the restaurant, ensuring that all equipment is properly shut down and secured.