● Receive requests through servicedesk to action within SLA timeframe● Diagnose and triage bugs/issues in a timely manner● Data preparation, processing and retrieval● GDPR database deletions ● Daily use of customer management software, all Microsoft and Google products● Generate reports on site health, presented to management weekly● Collaborating across multiple teams; being point of contact for multiple partiesacross the company

▪ Managing client accounts on the employee well-being platform▪ Correlating report data, creating surveys, running campaigns, ensuring data is accurate, uploading data securely▪ Assisting the Growth team with onboarding new clients▪ Nurturing clients to retain contracts, maintaining relationships and building trust.

▪ Managing large book of business via CRM, optimising clients’ recruitment adverts▪ Maintaining strong client relationships via email, telephone, and face-to-face meetings▪ Monitoring job performance data, scheduling regular calls with clients to evaluate progress ▪ Working closely with sales reps to discover upsell opportunities.

▪ Media buyer within the sales team, negotiating best rates for clients▪ Customer retention – maintaining relationships and ensuring clients are happy▪ Troubleshooting technical errors, working with app support and developers to overcome issues ▪ Using CRM, SaaS and helpdesk ticket system

▪ Uploading job information for clients onto job websites▪ Assisting the client partners/AMs with advertisement projects▪ Liaising with media companies to obtain best rates for clients.