Daniel Mcdonald Email & Phone Number

Manchester, Nh, Us

Manchester, Nh, Us

Manchester, New Hampshire, United States

• Writes and maintains automated tests for client websites• Develops and executes comprehensive test plans based on client requirements• Performs front-end and back-end testing of client websites within time estimates• Mentors more junior team members• Spearheads improvements to existing QA processes to enhance efficiency and traceability

Manchester, New Hampshire, United States

• Planned and taught lessons in French at various proficiency levels• Engaged students in French culture, history, and language• Facilitated music-based language classes and workshops

Manchester, New Hampshire, United States

• (December 2012 - March 2013) Translated a Middle French panegyric of a 16th-century French knight into English for Dr. Richard Kaeuper, Professor of Medieval European History at the University of Rochester.• (July - December 2013) Translated a series of introductory texts from English to French for a book of French poetry, compiled and edited by Joan Kerr

Concord, New Hampshire, United States

• Wrote Protractor UI tests using TypeScript• Wrote automated backend tests using Python• Performed manual and automated tests for for UI and backend software• Executed regular regression tests on new software• Created, maintained, and executed test plans• Created and maintained Python and Protractor test frameworks

Derry, New Hampshire, United States

• Wrote automated tests using Protractor• Performed manual and automated tests for web and mobile apps• Executed regular regression tests on new apps, firmware and hardware• Created, maintained, and executed test plans• Assisted support teams with troubleshooting customer issues• Worked with Engineering to address and prioritize bugs and feature requests• Documented test setup procedures

• Fielded bug reports from end users• Created and executed test plans based on requirement and design documents• Collaborated with development team to resolve customer-facing software issues• Performed regular regression testing each sprint• Created scripts to automate regression tests for new and existing features using Python and Selenium• Oversaw QA process across multiple product lanes• Collaborated with developers and product owners on feature requirements• Facilitated issue resolution and new feature prioritization for internal CRM projects as team CRM SME

• Fielded bug reports from end users• Executed test plans based on requirement and design documents• Collaborated with development team to resolve customer-facing software issues• Performed regular regression testing each sprint• Created scripts to automate regression tests for new and existing features using Python and Selenium

Bedford, Nh

Bedford, Nh

• Responded to customer queries• Addressed customer issues• Ensured thorough documentation of all troubleshooting steps• Provided support in both English and French• Developed and implemented methods of reducing call volume• Facilitated escalations of customer issues requiring Level 2 intervention• Supervised Level 1 techs when members of leadership were absent

Saint-Brieuc Area, France

• Worked closely with English teachers to provide linguistic support for students• Taught small groups of students oral conversation and comprehension skills• Helped organize English-themed schoolwide activities• Collaborated with teachers in other disciplines to provide insight into American customs • Aided students in preparation for internships in England• Worked with students on problematic concepts as they prepared for Baccalauréat exams• Planned lessons to fit teachers’ units when requested

Bachelor Of Arts (B.A.), French Language And Literature

Activities and Societies: French Club Treasurer (2012-2013), French Club Member (2009-2013), Pi Delta Phi French Honor Society (2013)

C1 Certification, French Language And Literature

Activities and Societies: CIREFEProgram at the Université de Rennes II awarding certifications based on the Common European Framework.