VAe is a disabled veteran owned small business and Department of Defense prime contractor that focuses on modernizing electronics platforms. Our mission is to prepare service disabled veterans and non-veteran students for a sustained career as electronics engineering technicians by immersing them in a 4 to 5 month full-suite training and employment assistance program, where they earn demonstrable industry skills, enabling them to identify exciting career opportunities and continue their contributions to their country, community, family and self. Our Skills Training and Certification (STRAC) program integrates the skills required for both manufacturing assemblers and engineering technicians. With a broad scope of electronics knowledge and demonstrable competency, our graduates bring the benefits of technology problem solving leadership to their employer.As a Veterans Advocate, my primary responsibilities are to ensure that all disabled veterans have a voice, are valued and have the resources needed to have a successful career. To do this, I assist disabled veterans through the Skills Training and Certification (STRAC) Program offered by Veterans Assembled electronics, with an end result of receiving program certification that ensures each disabled veteran is given an opportunity for potential employment.Key responsibilities are:• Recruiting/Marketing/On-boarding• Align to Veterans Social Services• Career Placement• Continued Follow UpIf you know of a veteran who can benefit from our training and placement, please do not hesitate to contact me. If you are an employer interested in hiring our certified graduates please reach out to me directly.

Highly dedicated and focused leader who combines executive experience in operations, business development and technology management to spearhead business solutions and optimize business value, client experience and profitability. I excel in technology cross-functional/organizational environments and customer relationship to business mapping. I drive people, process and strategy to achieve a high level of business value and the ultimate client experience.At Citizens Bank, I am responsible for performance and analytics reporting within the Technology, Corporate Security & Resiliency and Risk lines of business. To ensure these responsibilities are achieved, I lead an analytical reporting team that drives cross-functional collaboration within the Business Services Division, e.g., IT/Risk/Security performance management reporting across Consumer and Commercial lines of business. The team’s primary mission is to ensure that consistent workflow methodologies are used for data management and predictability and visibility management against business and technology performance targets (metrics management), thus ensuring Citizens Bank colleagues are provided data to make well informed decisions and customers are provided the best banking experience possible.

Co-Founder (BEST Training Academy & Vets2Vets)A nonprofit entrepreneur training program targeted towards underserved communities in MA and RI; specifically serves Veterans who have served honorably.Vets2Vets program mission is to provide outcomes-driven training and mentorship for Veterans which lead to opportunities for long-term, meaningful gainful employment.Chair Veterans Steering Committee and lead mentorship program for Vets2Vets program.Mentor/Developer/Mentor – Entrepreneurship (concept to delivery), ideation and strategy, business and marketing concepts, financial literacy, technology.Forged Strategic Partnership with Quinsigamond Community College to deliver Vets2Vets program.Co-authored SBA grants with Vets Inc. and QCC, received numerous private funding contributions.

We maximize the clients fair market business value by:Facilitating the sell/buy process of small business/franchises and commercial real estate transactions.Working with client companies to build revenue and increase profit through the development of key strategies; e.g., business to operations linkage, operations to technology linkage, customer satisfaction and employee retention. Partnering with client companies to build programs that optimize business value to customers through gaining a deep understanding of their business objectives. Developing programs to drive successful clients engagements throughout the entire life-cycle (Pre to Post).Building systems to monitor clients’ overall health and proactively engage internal teams and partnerships to address client challenges and act on account opportunities. Ensuring clients hear the voice of their customers by being a proactive internal evangelist.

Directly responsible for leading the companies operations and all associated functional responsibilities as well as Pre to Post sale customer engagement responsibilities within the company.

A business brokerage and SMB consulting company that maximizes clients fair market value as well as facilitates the sell/buy process of small business/franchises and commercial real estate transactions.

Lead a globally aligned business infrastructure and strategy Board that drove increasing services sold at point of sale with key corporate and regional stakeholders responsible for a $1.8B global commercial service business.• Developed and executed a systemic business model that focused on three main strategies: Global Business Alignment, Route to Market Optimization and Ease of Doing Business Interlock.• Orchestrated the creation and execution of global marketing and channel strategies and programs to drive the behavior of Distributors, Partners and internal sales teams to achieve global best-in-class services attach rates. Defined global performance metrics, e.g., >15% increase in attaching services.

Develop long and short-range growth strategies and manage P & L ($350M to $900M) for line of business for the Service Sales and Support Area for the Cable, Wireline/Emerging and Global/Mobility Service Provider markets. Resource, implement and track performance metrics and best practices to achieve timelines and budget milestones while remaining in compliance with organizational policies. Directly involved with service product development and market penetration strategies including all aspects of the program and service life cycle. • Upgraded the sophistication of the sales team to effectively interact with higher level customer stakeholders to pave the way for improved penetration within key accounts. Resulting programs produced superior execution while reducing unplanned employee turnover by 20%• Collaborated with Hardware/Software Sales, Business Units, Legal, Finance and the Business Operation teams to develop self-paced cross-training and feedback programs to ensure consistent quality and enhanced customer experiences• Created and led the WEP/GMW Advanced Service Governance Board , a cross-functional team chartered to ensure collaborative success across business units• Enhanced team productivity and improved responsiveness by developing a centralized knowledge repository in a low cost, user-managed format. System eventually allowed improved 24 x 7 support to internal users and reduced distractions for critical staff members

Provided marketing management and tactical leadership for the $56M Broad Band Test product line. Owned optical and IP transport product development strategies; operations owner for Broad Band marketing team.• Produced 28% revenue growth and exceeded gross margin target by 60% by driving the marketing team to support worldwide business development campaigns, and by negotiating tactical support from regional sales and marketing teams

Managed worldwide strategy and operations of custom software development and technical consulting. • Created strategic marketing and business plans that grew revenue from start-up to $2.5M in 18 months• Provided vision and integrated new services into TTC core business strategies; developed customized software products, adding>$30M in product sales• Designed, developed and implemented a network consulting sales and support model

Manufacturing systems integrator who focused on telecom manufacturing solutions.

Managed the global technical training department including training and development. • Delivered >400 successful training programs to increase revenue from $10K to $6M from 1992 to 1998 including >100% growth each year from 1995 through 1998• Developed strategic business and marketing plans for a decentralized Worldwide Training Department that involved developing horizontal relationships with Sales and Marketing departments• Developed a training evaluation model to measure the performance impact of training programs

Assigned to USS Dewey (Guided Missle Destroyer) - Weapons Division/Missle Control