• Improved team's customer service skills, conducting training and role-playing exercises with mock phone calls to train employees on answering inquiries; provided ongoing mentoring by staying available to help. • Reduced the number of incomplete applications, using attention-to-details, analysis, research, and problem-solving skills; reviewed electronic files, cross-referenced requirements, and processed applications with students to explain requirements and outstanding information.• Supported projects by using Salesforce CRM to analyze admission email trends and providing data to management, which improved application processes and experiences. • Excelled at responding to a high quantity of emails on Salesforce; used CRM proficiently and macros and templates to respond efficiently.• Enhanced internal communications and improved resolution times by creating and implementing a ticket process system across departments that tracked applicant issues and actions taken to resolve them.

• Identified opportunities for cost reduction by analyzing general ledger cellphone and consumable expense outputs using Index Match; recommended deactivation of unused line items and provided management accurate information for decision-making. • Analyzed JIRA reports for input into variance analysis, enabling accurate calculation of potential labor capitalization, which supported more precise budgeting and resource allocation decisions.• Supported long-term strategic planning by creating 3-year capital expenditure (CapEx) plan for Vice President of Kohl's to align Finance and IT goals, allocating ~$450M of capital forecasting to align corporate strategies. —Included detailed summaries, impairment review of technology, and research in the plan from executives exploring customer self-checkout feasibility, competitive strategies, and operational challenges. —Presented capital expenditure forecast to CFO and finance executives; explained IT department's spend with additional summaries and Excel; communicated with business partners to gather project data, gained insight on employee reporting methods, and provided updated, accurate information for financial decisions. —Received offer upon internship completion and praised for work ethic, accuracy of work, problem-solving, and communication skills; declined offer to finish college degree on time.• Collaborated with team performing variance analysis by comparing budget to actuals for previous 2 weeks, and utilized actual data to adjust and improve future financial forecasts.