Dan Stegman Email & Phone Number

operational reporting and data analysis for business needs. using SQL, Excel and SSRS

Hilliard, Ohio

• Supporting/Leading Quality Initiatives for 5 Midwest Area call centers• Create and deliver reports/presentations around trending and analysis for all call centers in the Midwest Ares• Utilize call capturing software to coach and develop employees in multiple work groups – Witness/Speech Analytics• Work closely with Leadership to determine action plans for the area• Manage customer interaction using Structured Query Language (SQL) to determine new product marketing trends, assuring data integrity/accessibility and eliminating data inconsistencies

Cranberry Woods, Pa

• Create and deliver reports/presentations around trending and analysis for all call centers in the Midwest Area• Gather call listening data to utilize while completing team projects through use of call capture systems/Speech Analytics• Point of Contact for new Technical tools being introduced/implemented• Lead analysis and trending for new accounts coming over from other providers/competitors

Dublin, Ohio

Dublin, Ohio

Columbus, Ohio Area

• Oversee the enrollment and eligibility of patients in specialty services pharmacy.• Work incoming faxes from doctors as well as insurance companies with patient’s plan/prescription information.• Enter prescription information and forward to appropriate departments for insurance verifications, etc.• Team Lead/Supervisor to six representatives

Dublin, Oh

• Assist, coach and train representatives on policies and procedures.• De-escalate customer situations• Follow up with customers with complicated issues to maintain a positive relationship between customer and company• Attend and facilitate on the job training to maintain up to date knowledge