Daniel Etter Email & Phone Number

Colorado, United States

Highlights - Multi-unit management; Selected to participate in numerous ‘Co-Creation’ sessions with top company executives; Certified Manager Trainer; Completed exclusive Advanced Development Program; Awarded Manager of the Quarter; Peer mentorCore competencies include Staffing & Scheduling; Planning & Prioritizing; Teaching & Training; Coaching for Performance & Development; Sales & Inventory; Culture & Effective Communication; Operational Standards & Continuous Improvement; Business Analysis & Problem Solving

Directed local Youth Soccer program; Established program goals & drove organization forward; Oversaw administrative tasks & handled parent concerns; Created practice plans & taught volunteer coaches; Coached youth teams & managed a team of coaches for summer camps

Louisville, Colorado

* Created Installation, Operations & Maintenance manuals, as well as parts lists, data sheets & other documentation items associated with systems* Served as communications liaison between clients, engineers, & production team, as well as primary point of contact in sourcing parts, machinery, & materials* Coordinated materials delivery, established & tracked deadlines, ensuring compliance; & provided support for all documentation needs* Quickly learned polymer & chemical mixing system technology to effectively communicate with clients, identify & correct issues with documentation, & understand system processes to produce manuals accurately & effectively* Strong technology competencies - proficient in Adobe InDesign & Acrobat, Microsoft Office Suite, Made-2-Manage project management software, & more* I personally discovered a system error in pre-production phase, allowing us to correct the issue and save the company more than $4 million

* Website population included writing & editing text, creating graphics, & content organization; Edited & built pages utilizing HTML coding; Coordinated with departments to format their content for the web, identify & highlight most important information, & develop a strong departmental voice through published materials* Generated article ideas; Identified & contacted interview subjects; Completed writing & editing assignments; Designed page spreads & provided headlines, photos, & layouts; Published content in numerous magazines

* Supervised team of help desk employees, delegating tasks, deploying teams around campus, coaching & instructing in both technology & customer service skills* Leveraged exceptional interpersonal skills to bridge gap between technology specialists & non-technology proficient members of the campus community, successfully creating an environment of respectful support, regardless of prior knowledge* Worked closely with professors & school administrators to schedule, coordinate, & perform on-campus technology needs, including classroom presentations, equipment setup & rental, account management, & technology training* Provided walk-in & phone support for hardware, software, networking, media, & systems issues* Documented & communicated issues effectively, escalating to Tier 2 support as necessary* Utilized Web Help Desk, Media Tracker & Support Desk ticketing systems* Supported both on-campus students, as well as an off-campus, adult population of approximately 1,500 students* Created numerous training & support materials, from help sheets to installation guides to troubleshooting prompts* Promoted to Supervisor in less than 6 months* Served on hiring committee when filling IT&S Director role

* Progressed from Staff Writer to Senior Writer, served as Production Manager & Sports Editor* As Sports Editor – generated pitches & organized section; instructed writers on journalistic principles, as well as writing & grammatical standards; developed initiatives to expand & diversify coverage; produced content, including Staff Editorials; developed training materials & helped train predecessor* As Production Manager – managed weekly production of 16-24 page newspaper, with equivalent online edition; lead staff of 5-9; delegated responsibilities & coordinated tasks according to strict time constraints; provided instruction in Adobe Photoshop & InDesign programs, as well as newspaper design principles; organized sections & determined page assignments; generated graphics; designed pages & spreads; developed training materials & helped train predecessor* Senior Writer – produced news, editorial, feature & sports content; won various article awards; developed strong understanding of varying voice & style according to both subject & audience