Daniel Faber Email & Phone Number

Nashville, Tennessee, United States

Hired to document end-to-end process supporting Veteran’s Health Administration (VHA) Electronic Health Records Management Project Issue Management Process (VA Public Trust clearance)• Working with various VHA and consultant resources to develop process maps and standard operating procedures for Issue Intake, Issue Management and Issue Resolution.

Glenview, Il

Completed Process Improvement Initiativeso Health Plan Invoice Processing – Determined manual audit effort could be replaced by 2 Excel (Power Query) solutions which would save ~7 person hours per month in auditing time. Altered a security form and changed customer account billing information storage to eliminate 2 reactive processes relating to “immediate need security access changes” and customer having insufficient funds to pay their invoices.o Fund Cash Management Process –… Show more Completed Process Improvement Initiativeso Health Plan Invoice Processing – Determined manual audit effort could be replaced by 2 Excel (Power Query) solutions which would save ~7 person hours per month in auditing time. Altered a security form and changed customer account billing information storage to eliminate 2 reactive processes relating to “immediate need security access changes” and customer having insufficient funds to pay their invoices.o Fund Cash Management Process – Reviewed 13 years of historical data including email history to determine product volumes and occurrences. Improvements included agreement from Head of Investment Management and Controller to execute a software solution in 2023 (estimated yearly savings: $50K) and consolidation of work from 2 groups into one, thereby eliminating communication risk and saving time (30 min/day).o Application for Benefits Generation Process – Reviewed six months of task data to determine a nearly 20% rework rate. Introduced an Excel Based Tool which simplified process to a series of dropdown box selections as well as extracting necessary documentation from Production Repository. Rework Rate dropped to 4% within 4 months.o Recovery of Overpayments – Measured relevant data to determine non-value-added steps and specified recommendations to introduce automated EFT recovery processing and increase monetary recovery efforts by streamlining steps. Yearly Labor Savings: $3Ko Required Minimum Distribution Identification and Payment Generation Process – Reviewed year long process and introduced timeline adjustments which would save 95 business hours across a year. Assumed support ownership of 7 Excel based tools that were created to support end to end process. o Participant Uncashed Check Forfeiture Process – Streamlined Execution, reduced handoffs and eliminated certified mail process leading to speedier return of $47K per month to Plan Sponsor asset pools and a reduction of $2100 in annual costs. Show less

Riverwoods, Il

Executed multiple complex card marketing new initiative analyses and internal process improvements as Risk Strategist. Partnered with Business, Risk Subject Matter Experts (SME's), Legal, and Compliance stakeholders, documenting current state/future state and completing Risk and Control Analysis on Card Marketing New Initiatives for mitigating Operational Risk Event (ORE) occurrence. ▪ Worked with team resources to streamline risk and control analysis processes by incorporating DMAIC lean… Show more Executed multiple complex card marketing new initiative analyses and internal process improvements as Risk Strategist. Partnered with Business, Risk Subject Matter Experts (SME's), Legal, and Compliance stakeholders, documenting current state/future state and completing Risk and Control Analysis on Card Marketing New Initiatives for mitigating Operational Risk Event (ORE) occurrence. ▪ Worked with team resources to streamline risk and control analysis processes by incorporating DMAIC lean six sigma improvement methodologies. > Streamlined Risk and Control determination and documentation 30% by introducing Excel Slicer Based Tools and replacing a cumbersome web-based risk / control database filtering interface. > Created Senior Leadership New Initiative Post Implementation Review process which provided Tableau based stop-light level communication on initiative level metrics, operational risk events (ORE's), and complaint analyses.▪ Achieved Zero Tier 1/2 ORE’s post launch on the following Business Risk Led High-Profile Initiatives: > SSN / New Account Alert Notification Functionality (Nominated for Discover Presidential Award) – 7MM existing Cardmembers activated benefit. > FICO Credit Scorecard Online Information Display – Contributed to Discover reclaiming JD Power’s No. 1 spot in Credit Card Satisfaction Survey. Show less

Downers Grove, Illinois

Executed on multiple process improvement projects supporting Customer Refund, Compliance and Internal Audit Review, and Risk Reporting processes Standardized cumbersome mass customer refund process into single stream continuous flow improving time to completion while updating with necessary controls to mitigate overall risk within the process, completing 10 of 12 customer refund projects within 1st year and issuing refunds to ~80,000 customers.o Worked with various compliance and… Show more Executed on multiple process improvement projects supporting Customer Refund, Compliance and Internal Audit Review, and Risk Reporting processes Standardized cumbersome mass customer refund process into single stream continuous flow improving time to completion while updating with necessary controls to mitigate overall risk within the process, completing 10 of 12 customer refund projects within 1st year and issuing refunds to ~80,000 customers.o Worked with various compliance and internal audit groups to streamline existing review and customer refund processes, with improvements in workflow led to increased value-added time for compliance and audit to review/analyze results. Enhanced Management Key Risk Indicator (KRI) and Key Performance Indicator (KPI) reporting by introducing Excel enhancements that reduced completion time on monthly and quarterly reporting by 15%, thereby allowing additional value-added analysis to be completed. Completed Multiple Risk Benefit Analyses on Legal Issues that impacted segments of mortgage business for compliance review and risk assumption/risk mitigation planning. Show less

Northbrook, Il

Drove multiple Product Growth Strategy initiatives, collaborating with Product Management team to complete analysis regarding existing and future revenue streams of existing/new products.  Activated Maintenance Programs for Canadian Fleet Vehicles, partnering with best in class Canadian Maintenance Services Vendor to integrate maintenance and billing information in existing customer-facing portal, allowing expansion of Canadian vehicle footprint without impacting US resource… Show more Drove multiple Product Growth Strategy initiatives, collaborating with Product Management team to complete analysis regarding existing and future revenue streams of existing/new products.  Activated Maintenance Programs for Canadian Fleet Vehicles, partnering with best in class Canadian Maintenance Services Vendor to integrate maintenance and billing information in existing customer-facing portal, allowing expansion of Canadian vehicle footprint without impacting US resource model. Created Fee-Based Online Toll Management Product, allowing customers central focal point of management of all fleet vehicle toll charges Upgraded existing Fleet Manager and Driver Mobile applications, supporting downstream revenue opportunities regarding Driver Preventive Maintenance notifications. Developed additional Vehicle Remarketing Sales Channel which will increase vehicle sale prices and generate estimated yearly revenue of $650K. Streamlined customer scorecard generation process, improving internal consultant productivity by 75%. Show less

Lean Six Sigma Black Belt (Cssbb), Lean Six Sigma

Achieved Lean Six Sigma Black Belt Status

Mba, Finance And Strategic Planning

Bs, Electrical Engineering