Daniel Fernandez Email & Phone Number

Toronto, Canada Area

• Led, coordinated and implemented SAP Portal Upgrade to SAP NetWeaver 7.4. • Designed and implemented a new landscape for a state of the art user experience for SAP users. Built SAP Fiori Infrastructure on TDSB showcase environment.• Contributed on the SAP Operations Committee and provided feedback on new initiatives, changes and production issues.• Increased the security of the SAP infrastructure based on auditor recommendations. • Optimized SAP BW system by executing memory tuning in order to avoid critical errors that were affecting the reliability of the reports provided by the SAP Business Intelligence team.• Supported TDSB SAP infrastructure (ERP, CRM, Records Management, BW, Business Objects, Data Services, Enterprise Portal, Solution Manager and IDM) via system monitoring, applying SAP corrections and transports, and making recommendations to improve the service.• Actively participated in the monthly ITS Supervisor meeting.• Followed related TDSB policies and procedures.• Worked closely and collaboratively in a team environment with the SAP Security team, SAP Development team, SAP Functional teams (Employee Services & Business Services) along with a diverse group of people of the infrastructure team like systems management and database services team.

Toronto, Canada Area

• Performed overseas datacenter migration of all client’s SAP applications. Into VMware (Linux and Windows Host) servers of cloud service provider Canopy. From AIX to Linux with Oracle DB.• Designed and communicate the future state SAP landscape covering the entire SAP portfolio of products with focus on Business Suit, SAP Data Services, and the Solution Manager ALM suite.• Assisted project management activities like keeping track of multidisciplinary teams and led stand-up meetings using agile methodology.• Provided advice and consultation to businesses for SAP implementations.• Led technical project teams to determine requirements, research, evaluate, implement and provide technical support for SAP landscape.• Provided senior-level support of the enterprise software and hardware installation, upgrades, configuration, security administration, capacity planning and performance tuning.• Responsible for the capacity planning, security measurement, and performance tuning of the SAP Systems.• Provided guidance and coaching to more junior team members. • Trained multiple courses of SAP Technology curriculum: SAP NetWeaver, PI, Enterprise Portal, Solution Manager end to end root cause analysis.• Provided functional and architectural guidance to teams designing leading edge solutions.• Address all aspects of technical architecture including infrastructure, network, security, performance, HA, DR.

Toronto, Canada Area

Planning, Implementation & Support:• Responsible for setting up & configuring SAP systems that manage 80.000 employees.• Provided ongoing 24/7 support for operations and problem resolution for all SAP applications, tools, add-ons and interfaces (ECC, BW, PI, Portal, Web Dispatcher, SAP Router, Solution Manager and integration with other corporate systems like LDAP, Mainframe, etc...).• Performed installation and maintenance of databases DB2 under AIX.• Provided maintenance of security solutions and products for authentication and authorization of Web-based applications and services (ACLs, LDAP, HTTP/S, SSL, SFTP) security certificates and single sign-on (SSO).• Investigated and resolved infrastructure related issues in development, quality assurance and production environments.• Performed regular maintenance activities (patches, service packs, upgrades).• Provided technical application services support to development and support teams.• Executed performance tuning to multiple interconnected systems i.e. from SAP portal to backend DB.• Evaluated new releases of current applications and new products.• Responsible for problem resolution and following escalation procedures.• Worked closely with the infrastructure groups in order to configure monitoring tools, backup tools and other infrastructure supporting utilities like Tivoli Storage Manager for backup and restore. • Identified product related defects and work closely with the vendors to resolve them through the existing reporting channels.

Toronto, Canada Area

GLOBAL MINING COMPANY 2006 Technology Consultant, System Administration. SAP R/3 4.7 and Enterprise Portal 6.0The company is dedicated exclusively to the exploration for, mining and marketing of rough diamonds and has developed unquestionable expertise at every stage of the diamond pipeline.• Executed system administrator activities (system monitoring, problem solving and recommendations, database management, client copies)• Executed performance tuning from Application and Database level (MS-SQL SERVER 2000)• Use the best practices for SAP R/3 system in order to improve several ongoing processesPUBLIC SECTOR 2006Technology Consultant, SAP System Administrator. Upgrade from 4.6B system to ERP 2005 ECC 6.0. Client uses the SAP business system for complete business processing, accounting, legislated budget controls, payroll, human resource management, procurement and all associated reporting requirements for approximately twenty government departments, and several dozen Boards, Agencies and Commissions.• Provided technical / Basis support for the ECC 6.0 upgrade activities and Oracle database upgrade from 9.2 to 10g under HP-UX 11• Provided technical / Basis support for the ECC 6.0 cutover weekend and go-live phases• Provided knowledge transfer and/or coaching to junior team members• Prepared technical documentationsGLOBAL TELECOM COMPANY 2005Technology Consultant, System Administration. SAP R/3 4.6cUnited States' largest long distance company for residential customers.• Assisted in analyzing SAP systems and databases issues and performance tuning by conducting problem resolution steps.• Provided guidance, recommendations and research for the Oracle upgrade under Unix Solaris. Support after upgrade and follow-up project activities.• Solution Manager configuration for Monitoring and email notifications

Caracas, Venezuela

Assignment HistoryPETROLEUM COMPANY 2004Technology Consultant, System Monitoring SAP R/3 4.5b• Executed system administrator activities• Use the best practices for SAP R/3 system in order to improve several ongoing processIBM – BCS STRATEGIC ENVISIONING CENTERS 2004Technology Consultant, Implementation of SAP R/3 Enterprise 4.7• Co-led the ERP installation under AIX 5L with DB2 to be used for several brands across IBM• Managed the installation and setting up of the Internet component of SAP (ITS)• Setup integrations between Websphere Portal and SAP• Executed system administrator activitiesGLOBAL AUDIT, ASSURANCE AND BUSINESS ADVISORY SERVICES FIRM 2002-2003Software Developer, Oracle Financial Implementation• Developed customized financial reports (Oracle Reports) • Designed financial reports using FSG customizable reports • Participated in the cutover phase, to assure correct installation and system execution in the production environment

Caracas, Venezuela

IT Supervisor· Business Intelligence – Coordinator of SourceOne Regional Call Center· Employee Services – Leader implementation of Employee Services systems for Latin America