Daniel Fernandez Email & Phone Number

British Columbia, Canada

// Assisted professor with marking of seminars and class assignments.// Examined and understood student code in order to help with assignment debugging // Leaded weekly lab hours in order to assist with student studies and questions.// Explained objects-oriented concepts in Java to students during weekly meetings. // Received positive feedback from teacher and student reviews.

Kamloops, British Columbia, Canada

// Built a custom mobile application, including requirements, coding , testing and documentation, within ServiceNow and //Salesforce to automate the deployment of over 10,000 network devices.//Deployed a monitoring tool for the collection of performance and operational data that allowed for teams to respond to outrages or performance issues. //Supported patch deployment and antivirus solutions within the operations support team.//Worked with several teams to… Show more // Built a custom mobile application, including requirements, coding , testing and documentation, within ServiceNow and //Salesforce to automate the deployment of over 10,000 network devices.//Deployed a monitoring tool for the collection of performance and operational data that allowed for teams to respond to outrages or performance issues. //Supported patch deployment and antivirus solutions within the operations support team.//Worked with several teams to clarify requirements and provided key information to product leadership in order to ensure project timelines were met. Show less

// Organized residence activities in order to provide a lively environment.// Assisted in the transition of new students to a new place.// Demonstrated commitment to a community by building relationships.

British Columbia, Canada

// Answered email, phone and in-person inquiries about residence services and policies to residents and non-residents. // Provided assistance to residents in need of their room.

Guatemala

// Responded to different conflicts such as billing, payment questions, outrages, acquisition of new services, change of plans, problems with current service and move outs by providing explanations and use of customer retention strategies. // Demonstrated the ability to learn new software such as the company's SAP software // Prevented loss of high-value customers by providing excellent service while attending to the customer needs.