SUMMARYBilingual professional with over 8 years of experience in managing customer interactions, providing support, and collaborating in administrative back-office operations. Renowned for project management, communication, technical proficiency, emotional intelligence, and strong interpersonal and pedagogical skills. Seeking challenging and dynamic roles to further personal and professional growth. Dedicated to leveraging skills and experience to enhance and efficiently execute projects in organizations that prioritize growth and innovation.ACHIEVEMENTS ︽ Leader of Global Premium Service ProgramSuccessfully led a special premium service program, significantly improving the project's plan and providing meaningful interactions in many countries. Highly Commended Professional for Excellence in Execution and OutcomesRecognized as a "Top Performer" in the roles for maintaining high metrics and excellent job performance allowing to take higher level duties. Expert in Back-Office Leadership and Advanced Data AnalyticsNamed as SME and Advocate for leading back-office and special tasks and demonstrating excellent handling of technological applications and data analytics. STRENGHTS ︽ Self-Motivation and Discipline Leader As a strong internal driven and motivated individual can achieve goals keeping high standards. Inspirational, resilient and autonomous attributes have contributed to his professional environment and duties.  Work EthicKnown by demonstrating a high level of dedication and commitment to his occupations. Integrity, teamwork and collaboration are recognized in his professionalism in the workplace.  Analytical and Rational ThinkingI can interpret and get accurate insights from data by paying close attention to details. Able to communicate effectively complex ideas in a logical manner. Interested in expanding his knowledge and skills. SKILLSSOFT SKILLS: Data Analytics ∘ Optimization Process ∘ Customer Service Orientation ∘ Communication Skills Multilingual (Eng, Spa) ∘ Problem Solving ∘ Attention to Detail ∘ Self-Motivation and Discipline ∘ Learning Agility Linguistic ProficiencyTECHNICAL SKILLS: Remote Communication Tools (Zoom, Webex, Teams) ∘ CRM Software (Salesforce) Microsoft Office Suite ∘ Google Sheets ∘ SmartSheet ∘ Data visualization tools (Tableau, Excel) ∘ Hardware (Basic troubleshooting and maintenance of computer hardware) ∘ Mobile usage (Andriod & iOs troubleshooting and maintenance) ∘ Cybersecurity knowledge