Key Responsibilities:* Create strategies with the marketing and sales team to offer exceptional service to our guests.Implement and ensure the operation of the CRM system to optimize the customer experience.* Provide personalized attention to our guests, informing them about our services and recommending activities and attractions in Medellin.* Manage reservations and special requests, ensuring that every detail is attended to with excellence.* Resolve problems and handle complaints efficiently, ensuring the total satisfaction of our guests.* Collaborate with other departments to ensure quality and efficiency in all aspects of the operation.

Key Responsibilities:* Develop and implement strategic plans to grow the business, including identifying target markets, establishing partnerships, and expanding service offerings.* Personally handle high-profile client accounts, providing white-glove service from initial inquiry to post-trip follow-up.* Curate bespoke travel experiences tailored to each client's preferences, interests, and budget, ensuring every detail is meticulously planned and executed.* Foster and maintain relationships with luxury hotels, resorts, tour operators, and other industry partners to negotiate favorable terms and secure exclusive experiences for clients.* Manage a team of travel specialists, concierge staff, and support personnel, providing leadership, guidance, and mentorship to ensure excellence in service delivery.* Stay abreast of industry trends, emerging destinations, and luxury travel preferences to continually innovate and enhance our offerings.

Key Responsibilities:* Act as the primary point of contact for guests, offering personalized recommendations and assistance throughout their stay in Medellin and Cartagena.* Coordinate all aspects of guests' travel itineraries, including transportation, accommodations, dining reservations, and activities, ensuring a seamless and enjoyable experience.* Proactively anticipate guests' needs and preferences, providing tailored recommendations and personalized touches to enhance their stay.* Maintain up-to-date knowledge of local events, festivals, and attractions to provide guests with insider tips and recommendations.

Key Responsibilities:* Welcome guests upon arrival, providing a warm and personalized greeting, and offering assistance with luggage and check-in procedures.* Serve as a knowledgeable resource for guests, providing information and recommendations on local attractions, dining options, entertainment venues, and transportation services.* Arrange transportation for guests, including airport transfers, taxi services, limousine rentals, and rental car reservations, ensuring prompt and efficient service.* Coordinate restaurant reservations, ticket bookings, and other guest requests, leveraging your network of contacts and relationships with local businesses to secure preferred access and special arrangements.

Key Responsibilities:* Develop and oversee the implementation of a comprehensive curriculum for our delivery cooking classes, ensuring that each class offers engaging, educational, and enjoyable culinary experiences for our customers.* Design and create recipes, menus, and cooking demonstrations that showcase a diverse range of cuisines, techniques, and ingredients, catering to various skill levels and dietary preferences.* Lead cooking classes and workshops, providing hands-on instruction, guidance, and support to participants as they learn new cooking techniques, recipes, and culinary concepts.* Manage all aspects of business operations, including scheduling, logistics, inventory management, and budgeting, to ensure the smooth and efficient delivery of our cooking classes.

Key Responsibilities:* Monitor the results of the kitchens/bars development after opening, and providefeedback for the global head of playground and Country team.* Act as quality control periodically auditing the experience in the kitchens/bars incountry* Provide guidance and support for the GMs and location level staff into how tomaximize kitchens/bars profitability* Identify potential partnerships for all country kitchens/bar and execute incoordination with the Head of Country and Country Events coordinator* Train and mentor location playground staff when required.* Be a part and support any country level or property execution of anynew F&B initiatives* Be aware of industry trends and identify if any can be rolled out or besuccessful in any of the properties in the country* Work closely with F&B managers to ensure they are beingsuccessful in delivering the Selina experience and quality* Know all legal requirement for the country and ensure H&S, FireSafety and Food Hygiene Compliance* Support the Head of Country in any project related fo Food andBeverage

Key Responsibilities:* Lead and manage the front-of-house team, including servers, hosts/hostesses, bartenders, and support staff, providing guidance, training, and support to ensure exceptional service standards are consistently met.* Create and maintain a positive and professional work environment, fostering a culture of teamwork, respect, and excellence among staff members.* Develop and implement standard operating procedures and service protocols to ensure a seamless and memorable dining experience for guests, from reservation to departure.* Monitor and manage restaurant operations, including dining room setup, seating arrangements, table turnover, and guest flow, to maximize efficiency and guest satisfaction.* Oversee the hiring, training, and performance evaluation of front-of-house staff, identifying talent and opportunities for development to ensure a high-performing team.* Collaborate with the culinary team to ensure seamless coordination between front and back of house, including menu execution, food presentation, and timing of service.* Handle guest inquiries, concerns, and feedback promptly and professionally, resolving any issues to ensure a positive dining experience for all guests.* Maintain financial accountability by managing budgets, controlling costs, and optimizing revenue opportunities while upholding the highest standards of quality and service.

Key Responsibilities:* Develop and oversee the implementation of a creative and innovative menu that reflects the culinary vision and concept of the hotel, incorporating fresh, locally sourced ingredients and seasonal flavors.* Lead and manage the culinary team, including sous chefs, line cooks, and kitchen staff, providing guidance, training, and support to ensure consistency and quality in food preparation and presentation.* Collaborate with the Food and Beverage Director and other department heads to create synergies and enhance the overall guest experience, from menu planning to special events and promotions.* Maintain inventory levels, order supplies, and manage food costs to ensure profitability while upholding the highest standards of quality and freshness.* Monitor and enforce health and safety standards, sanitation practices, and compliance with food safety regulations to maintain a clean and safe working environment.

Key Responsibilities:* Manage all facets of business operations, including scheduling, financial planning, marketing strategies, and customer relationship management, to ensure the successful operation and profitability of the cooking school.* Foster and maintain positive relationships with students, partners, suppliers, and the local community, addressing inquiries, feedback, and requests in a timely and professional manner to uphold the school's reputation for excellence.* Stay informed of current industry trends, culinary advancements, and educational best practices, continuously refining and enhancing the cooking school's offerings to meet the evolving needs and interests of our students.* Promote the cooking school through strategic marketing initiatives, social media engagement, and community outreach endeavors, effectively driving awareness, enrollment, and engagement with the school's programs and events.

Key Responsibilities:* Assist the Head Chef in developing and executing creative and innovative menus that reflect the restaurant's culinary vision and concept, incorporating fresh, locally sourced ingredients and seasonal flavors.* Oversee food preparation and production, ensuring consistency, quality, and adherence to established recipes and plating standards, while maintaining a clean and organized kitchen environment.* Manage kitchen staff, including line cooks, prep cooks, and dishwashers, providing training, guidance, and supervision to ensure efficient and effective performance of duties.* Collaborate with the Head Chef to manage inventory levels, order supplies, and control food costs, maximizing profitability while minimizing waste and spoilage.* Monitor kitchen operations during service periods, coordinating with front-of-house staff to ensure smooth and timely execution of orders, while maintaining the highest standards of food quality and presentation.