Daniel Gutierrez Email & Phone Number

Antioquia, Colombia

Medellín, Antioquia, Colombia

Key Responsibilities:* Create strategies with the marketing and sales team to offer exceptional service to our guests.Implement and ensure the operation of the CRM system to optimize the customer experience.* Provide personalized attention to our guests, informing them about our services and recommending activities and attractions in Medellin.* Manage reservations and special requests, ensuring that every detail is attended to with excellence.* Resolve problems and handle complaints efficiently, ensuring the total satisfaction of our guests.* Collaborate with other departments to ensure quality and efficiency in all aspects of the operation.

Colombia

Key Responsibilities:* Develop and implement strategic plans to grow the business, including identifying target markets, establishing partnerships, and expanding service offerings.* Personally handle high-profile client accounts, providing white-glove service from initial inquiry to post-trip follow-up.* Curate bespoke travel experiences tailored to each client's preferences, interests, and budget, ensuring every detail is meticulously planned and executed.* Foster and maintain relationships with luxury hotels, resorts, tour operators, and other industry partners to negotiate favorable terms and secure exclusive experiences for clients.* Manage a team of travel specialists, concierge staff, and support personnel, providing leadership, guidance, and mentorship to ensure excellence in service delivery.* Stay abreast of industry trends, emerging destinations, and luxury travel preferences to continually innovate and enhance our offerings.

Medellín, Antioquia, Colombia

Key Responsibilities:* Act as the primary point of contact for guests, offering personalized recommendations and assistance throughout their stay in Medellin and Cartagena.* Coordinate all aspects of guests' travel itineraries, including transportation, accommodations, dining reservations, and activities, ensuring a seamless and enjoyable experience.* Proactively anticipate guests' needs and preferences, providing tailored recommendations and personalized touches to enhance their stay.* Maintain up-to-date knowledge of local events, festivals, and attractions to provide guests with insider tips and recommendations.

Medellín, Antioquia, Colombia

Key Responsibilities:* Welcome guests upon arrival, providing a warm and personalized greeting, and offering assistance with luggage and check-in procedures.* Serve as a knowledgeable resource for guests, providing information and recommendations on local attractions, dining options, entertainment venues, and transportation services.* Arrange transportation for guests, including airport transfers, taxi services, limousine rentals, and rental car reservations, ensuring prompt and efficient service.* Coordinate restaurant reservations, ticket bookings, and other guest requests, leveraging your network of contacts and relationships with local businesses to secure preferred access and special arrangements.

Medellín, Antioquia Department, Colombia

Key Responsibilities:* Develop and oversee the implementation of a comprehensive curriculum for our delivery cooking classes, ensuring that each class offers engaging, educational, and enjoyable culinary experiences for our customers.* Design and create recipes, menus, and cooking demonstrations that showcase a diverse range of cuisines, techniques, and ingredients, catering to various skill levels and dietary preferences.* Lead cooking classes and workshops, providing hands-on instruction, guidance, and support to participants as they learn new cooking techniques, recipes, and culinary concepts.* Manage all aspects of business operations, including scheduling, logistics, inventory management, and budgeting, to ensure the smooth and efficient delivery of our cooking classes.

Ecuador

Key Responsibilities:* Monitor the results of the kitchens/bars development after opening, and providefeedback for the global head of playground and Country team.* Act as quality control periodically auditing the experience in the kitchens/bars incountry* Provide guidance and support for the GMs and location level staff into how tomaximize kitchens/bars profitability* Identify potential partnerships for all country kitchens/bar and execute incoordination with the Head of Country and Country Events coordinator* Train and mentor location playground staff when required.* Be a part and support any country level or property execution of anynew F&B initiatives* Be aware of industry trends and identify if any can be rolled out or besuccessful in any of the properties in the country* Work closely with F&B managers to ensure they are beingsuccessful in delivering the Selina experience and quality* Know all legal requirement for the country and ensure H&S, FireSafety and Food Hygiene Compliance* Support the Head of Country in any project related fo Food andBeverage

Playa Del Carmen

Key Responsibilities:* Lead and manage the front-of-house team, including servers, hosts/hostesses, bartenders, and support staff, providing guidance, training, and support to ensure exceptional service standards are consistently met.* Create and maintain a positive and professional work environment, fostering a culture of teamwork, respect, and excellence among staff members.* Develop and implement standard operating procedures and service protocols to ensure a seamless and memorable dining experience for guests, from reservation to departure.* Monitor and manage restaurant operations, including dining room setup, seating arrangements, table turnover, and guest flow, to maximize efficiency and guest satisfaction.* Oversee the hiring, training, and performance evaluation of front-of-house staff, identifying talent and opportunities for development to ensure a high-performing team.* Collaborate with the culinary team to ensure seamless coordination between front and back of house, including menu execution, food presentation, and timing of service.* Handle guest inquiries, concerns, and feedback promptly and professionally, resolving any issues to ensure a positive dining experience for all guests.* Maintain financial accountability by managing budgets, controlling costs, and optimizing revenue opportunities while upholding the highest standards of quality and service.

Playa Venao, Panama

Key Responsibilities:* Develop and oversee the implementation of a creative and innovative menu that reflects the culinary vision and concept of the hotel, incorporating fresh, locally sourced ingredients and seasonal flavors.* Lead and manage the culinary team, including sous chefs, line cooks, and kitchen staff, providing guidance, training, and support to ensure consistency and quality in food preparation and presentation.* Collaborate with the Food and Beverage Director and other department heads to create synergies and enhance the overall guest experience, from menu planning to special events and promotions.* Maintain inventory levels, order supplies, and manage food costs to ensure profitability while upholding the highest standards of quality and freshness.* Monitor and enforce health and safety standards, sanitation practices, and compliance with food safety regulations to maintain a clean and safe working environment.

Panamá

Key Responsibilities:* Manage all facets of business operations, including scheduling, financial planning, marketing strategies, and customer relationship management, to ensure the successful operation and profitability of the cooking school.* Foster and maintain positive relationships with students, partners, suppliers, and the local community, addressing inquiries, feedback, and requests in a timely and professional manner to uphold the school's reputation for excellence.* Stay informed of current industry trends, culinary advancements, and educational best practices, continuously refining and enhancing the cooking school's offerings to meet the evolving needs and interests of our students.* Promote the cooking school through strategic marketing initiatives, social media engagement, and community outreach endeavors, effectively driving awareness, enrollment, and engagement with the school's programs and events.

Panamá

Key Responsibilities:* Assist the Head Chef in developing and executing creative and innovative menus that reflect the restaurant's culinary vision and concept, incorporating fresh, locally sourced ingredients and seasonal flavors.* Oversee food preparation and production, ensuring consistency, quality, and adherence to established recipes and plating standards, while maintaining a clean and organized kitchen environment.* Manage kitchen staff, including line cooks, prep cooks, and dishwashers, providing training, guidance, and supervision to ensure efficient and effective performance of duties.* Collaborate with the Head Chef to manage inventory levels, order supplies, and control food costs, maximizing profitability while minimizing waste and spoilage.* Monitor kitchen operations during service periods, coordinating with front-of-house staff to ensure smooth and timely execution of orders, while maintaining the highest standards of food quality and presentation.

Grado En Administración Y Dirección De Empresas, Business Administration And Management, General

Chef Internacional, Cooking And Related Culinary Arts, General