We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.Instrumental part of several key projects during 2024:• Project Cavalry- worked alongside the Sales team at peak season for subscription renewal to train seconded in team members on usage of the Staff Management Subscription and intervening with Key Accounts threatening to cancel. My involvement was noted as the key factor in one major account choosing to renew, at an annual cost to the trust of just over £500,000• Tes Institute- The Institute team underwent a restructure, going from mono-product specialists, to generalists covering all 9 offerings. In 2 months, I learned the product range processes from scratch, assisted the Operations Director in changing the process journey and retrained that out to all members of the team, managing them through the process of change, including onboarding training for 3 new people, including the new team manager.• Tes Edupay- I was seconded to train, recruit and manage a small team of people responsible for Tes’ Edupay Defined Benefit Pensions Accrual team, liasing with Teachers Pensions and Local Government providers as well as customers. This was at a difficult time for the proposition, where it had been recently acquired by Tes. When I first began working with the team, they had email workqueues numbering almost 800 outstanding cases, some which had not been responded to for months. When I handed the area back to the new Pensions Operations Director, those queues were less than 20 outstanding.• Key Account Support- I directly worked with Sales Directors to influence and train key accounts to increase retention, analysing usage data and looking at where we could help them utilise their subscriptions more effectively.

We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.Specialists in recruitment of educators, 94% of UK teachers use Tes to find their roles. Internationally, in just one year, 118,000 teachers looked on tes.com for jobs exclusively in international schools. Make sure your vacancies reach your ideal candidates with our online recruitment platform.Providing ongoing support to clients, excellent product onboarding and adoption across the Tes software portfolio. • Proactively contact customers to assist with onboarding and demonstrating product platforms to encourage full, effective utilisation. • Promoted the added-value of the product and packages • Proactively identify cross-sell and upsell opportunities of products through customer engagement ensuring these are captured accurately on CRM systems to enable sales to offer appropriate solutions.• Review customer concerns and seek to improve the customer experience.• Deliver consistently against a clear set of objectives and KPI’s relating to customer interactions, increase in product onboarding and adoption. • Deliver consistent high levels of productivity, ensuring the majority of time is spent with customers. • Demonstrate high levels of engagement and passion about all Tes products and an ability to translate this to all our customers.• Fire Marshall and Employee Forum representative- nominated to represent Operations staff concerns with Senior Leadership Team• Team’s average NPS scores were 85-93 with two distinct months of perfect 10 customer feedback over 300+ responses