Daniel Finley Email & Phone Number

Global

Avaya, is a global provider of business collaboration and communications solutions, delivering unified communications, sophisticated contact center solutions, myriad cloud based options and professional services to corporations, government services and organizations around the world. Client Principal• Advocate and principal resource for Avaya Global Professional Services organization• Cultivated strong relationships with both account teams and global client base• Sold complex contact center and unified communications solutions to global accounts • Worked with myriad SMEs to introduce latest technology solutions, increasing sales in year 1

Plano, Tx

Speech-Soft Solutions, LLC is a provider of Contact Center solutions, consulting services and an experienced global systems integrator. At Speech-Soft our mission is to provide our clients with creative integrated solutions that help them to achieve their business objectives through custom application development, implementing state of the art technology and using the best collateral partners in the industry. The Speech-Soft Team specializes in all aspects of Contact Center and Telecommunications consulting. We work with both upper management and the teams on the ground to achieve consensus and implement strategies that align operational practices with corporate vision while streamlining customer service processes. Speech-Soft has the resources and expertise to support contact center opportunities for Cisco, Genesys and AvayaOur comprehensive offerings include:• Business Consulting, • Software Recommendations • Intelligent Routing strategies • Expertise in developing effective speech solutions• Speech Tuning• IT assessments• Unified Communications • Workforce Optimization and Strategic Planning• CTI Implementations We consult, implement and support these applications in this highly specialized, laser focused business.

New York Metro/New England/Mid Atlantic

Contact Center Sales & Channel Sales for clients that are exploring a Genesys contact center solution. CCS has expertise in all elements of a contact center implementation, including Intelligent Call Routing, CTI, IVR/Speech, Agent Desktop, WFM, ICS, Infrastructure upgrades, custom reporting/analytics and professional services.CCS specializes in and offers services for two IT disciplines: Automated system migrations and application conversions to IBM platforms and Contact Center Solutions CCS has over 20 years of experience building and integrating award winning contact center solutions. CCS solutions protect our client's information technology investment by providing fixed price with cost effective, non-disruptive transitions to newer, more powerful technologies.

Mediu is a systems integration firm that is aligned as a Genesys partner. Mediu provides a full range of professional services including staffing engagements, application design & implementation and comprehensive support packages. The team has the collective skill sets to effectively manage any contact center application

Chicago, Il

Sold Genesys Hosted Contact Center solutions, penetrating new accounts, engaging C level decision makers, managing and growing existing client base. Accomplishments include consistent territorial revenue growthwith major wins including, First United Bank Ultramar Travel, IKEA, Kroger, Suburban Propane, RRB, Kaplan, Gryphon Networks and expansion of several strategic alliancesTrained & supported a regional sales force, consisting of 100+ reps to help identify and close business opportunities within the IVR and ECR space.Cultivated strategic alliances with multiple partners ensuring a productive alternate sales channel.Developed sales and collateral material to support regional sales force.

Boosted sales by converting many new accounts including Westwood One, Pan Am and Comdata Technologies while managing and growing an existing client base. Developed multiple strategic alliances that increased revenue.Trained & supported a regional sales force, consisting of 100+ reps to help identify and close business opportunities within the IVR and ECR spaceDeveloped sales and collateral material to support regional sales force

Sold over 50 major Corporate Accounts while managing an existing account base. Increased sales from zero to over three million in less than four years.Consistently accountable for over 70% of company's annual salesGenerated all business through cold calling efforts.Managed multiple Account Teams.Sold hosted and prem. based technology services, including IVR, ASR, ICS apps, Live Agent services, Customer Transaction Management, Contact Center Consultation, and Fulfillment Services. Developed sales and collateral material.Member: Board of Directors

Converted sales to over 60 major publishing houses including Time-Life, Conde-Nast and Hachette. Increased sales from zero to over two million in less than three years. Singularly delivered over 50% of company's annual sales as part of a 5 person sales team. Introduced the concept of Touch Tone Ads, worked closely with publications to develop merchandising strategies for generating new advertising revenues. Independently developed all proposals and collateral support material. Member: Board of Directors