As business owner, franchisee, operations manager, and chess coach responsible for the development and growth of The Knight School Chess Academy in North Alabama by establishing partnerships with local schools, increasing student enrollment, retaining existing customers, maximizing business revenue, and ensuring the highest degree of customer satisfaction.-Grew The Knight School network from two schools to nearly nearly thirty schools throughout North Alabama, increased student enrollment to over two hundred registered students, and generated $100,000 in annual revenue by third year. -Established partnerships with local Honors Colleges including UAH and Oakwood University to find exemplary candidates to hire, train, and schedule as coaches for partnering schools.-Mastered data analytics from customer relationship management (ASAP) software to identify key point indicators (KPIs) including common pitfalls in client experience, as well as, pinpoint potential areas for growth, improve overall customer experience, and exceed quarterly sales targets.-Streamlined supply chain management procedures using principles mastered in the Marine Corps to ensure each coach retained sufficient supplies to lead effective and efficient classrooms.-Organized, planned, and directed events for family activities including an annual chess tournament for students.-Personally led and managed chess classes for local, non-profit academy to serve over twenty students each week with chess program.-Successfully implemented time-saving techniques to reduce annual operating costs, operational inefficiencies, and established a standard operating budget for maximizing annual revenue.

As Director for Student Ministries, responsible for teaching students, coordinating annual camps and retreats, and fulfilling church vision through effective communication, administration, and campaign strategies.Coordinated student mission trips to Hernando, MS as well as, summer camps to Laguna Beach, FL by organizing fundraising opportunities, creating event schedules, and effectively communicating with church families.Implemented new strategies for improving student engagement, growth, and service through much trial and error. Developed strong relationships with key students and families for volunteering opportunities and areas to serve the church body.Served on church’s education committee to decide student curriculum based on feedback and perceived needs of congregation.Proficient in church’s customer relation management software (ACS Technologies) to identify key performance indicators for effective student ministry including attendance, communication, and managing relationships and roles with students, as well as, various outreach opportunities to serve the community.

Conduct internal inspections to measure policy compliance performance and reconciled serializedinventories for reporting to higher.• Manage company assets through monthly accountability and reporting of all serialized items• Analyze data from Oracle-based software, Global Combat Support System for the Marine Corps (GCSSMC), to review order fulfillment and identify trends for disengagement with certain suppliers.

• Trained staff and medical providers in appropriate uses of the electronic medical record that to enhance work flow and productivity habits.• Drafted proposals and prepared reports for best practice work flow and business processes to conform with increasing size of customer base as well as ongoing changes nationally within the healthcare system and worked closely with the practice manager to implement updated policies.• Created policies and procedures based on analyzing gaps within the current framework for a more unifiedapproach to the digital work flow that enabled users to access information more easily and improve customer satisfaction.• Analyzed data for practice visits, billing, and provider performance to propose future projects anddecisions for best healthcare practices.• Managed the hiring process by filtering applicants during the hiring process and scheduling interviews with the practice administrator.

Conducted internal audits to measure policy compliance performance and reconciled serializedinventories for reporting to higher.• Managed company assets across eleven states through monthly accountability reporting of all serialized items, providing training and staff support, and liaison between DLA Logistics Information Service and battalion personnel.• Led bi-monthly meetings with subordinate companies to discuss trends and deficiencies within the supply and maintenance cycle to identify corrective action for future projects.• Analyzed data from Oracle-based software, Global Combat Support System for the Marine Corps (GCSSMC), to forecast future order fulfillment and identify trends for disengagement with certain suppliers, as well as, appropriation for company funds.• Developed key procedures in the supply chain to optimize uniform orders and material needs forpersonnel deploying for combat operations.• Performed quarterly meetings with company purchasing officer to review budget and analysisfor maintenance and supply support expenditures and assess priorities for spending.

• Created technical documentations and operator/maintenance manuals for supporting the logisticalrequirements of military systems and equipment (TMs, Modified Work Orders, Statement of Work).• Designed and revised technical illustrations as needed due to engineering changes to support customer needs, standard of quality, and accuracy.• Coordinated all aspects of the provisioning process and applicable Technical Manuals with representatives.from Contract Administration, Program Management, Engineering, Materials and Manufacturing.• Prepared provisioning documentation, created databases, and other services as needed for all engineering projects.• Coordinated and conducted technical liaison with the customer to review changes and provide feedback for improvement.

• Served in Al Asad, Iraq during Operation Enduring Freedom III in February 2006 - September 2006 (OCONUS) as a maintenance management chief responsible for maintenance and supply support for logistical and security operations in moving and distributing critical end items to forward operating units across the Al Anbar Province - promoted meritoriously for combat actions and duties.• Reported equipment status updates to supervisors and key personnel to assess progress and productivity for technicians; established professional relationships with superiors to correlate changes to maintenance cycle.• Maintained accountability and daily logs of ongoing updates and activities to items within each system.• Reconciled weekly with company and section leads on equipment statuses and recommended appropriate actions to correct discrepancies and improve unit readiness in the future.