Professional ExperienceNortel Networks, Research Triangle Park, NC 1981-2009 Public Company; 10,001+ employees; NT, Telecommunications industryConsistent advancement to positions with greater accountability and business impact. Common objectives for roles recruited or attained; raise customer satisfaction, advance under-performing organization and launch new business initiatives. Recognized leader for solving complex business challenges and delivering… Show more Professional ExperienceNortel Networks, Research Triangle Park, NC 1981-2009 Public Company; 10,001+ employees; NT, Telecommunications industryConsistent advancement to positions with greater accountability and business impact. Common objectives for roles recruited or attained; raise customer satisfaction, advance under-performing organization and launch new business initiatives. Recognized leader for solving complex business challenges and delivering results.Positions Served:Executive Briefing Center - Sr. ManagerServices Delivery - Sr. ManagerQuality Assurance - Sr. Program ManagerServices PMO - Sr. Resource ManagerContinuous Improvement PMO - Sr. ManagerTechnical Support Call Center - Sr. ManagerDeployment Methodology’s - Sr. ManagerNew Product Introduction - ManagerNew Product Introduction Development EngineerServices Program ManagerDeployment Project ManagerDeployment Supervisor Deployment Field Tech Show less

Grew top line revenue by $168M through development and delivery of new business solutions and servicesImplemented $21.8M in bottom line cost performance improvements Deployed and integrated greater than 50 communication systems into customer’s network. Project values ranged between $3M to $8M each. Consistently achieved greater than 10 percent year over year cost reductions based upon quote, standards, test methodology and delivery process continuous… Show more Grew top line revenue by $168M through development and delivery of new business solutions and servicesImplemented $21.8M in bottom line cost performance improvements Deployed and integrated greater than 50 communication systems into customer’s network. Project values ranged between $3M to $8M each. Consistently achieved greater than 10 percent year over year cost reductions based upon quote, standards, test methodology and delivery process continuous improvementsDirected and developed 250 employees in support of business directives and personal development Executed 500+ VoIP interoperability test events involving industry-leading, third-party multi-protocol devices to cost and schedule performance targets Show less

* Recipient of the inaugural Circle of Champions Award for Quality by Carrier Networks General Manager based upon achieving a 40 percent KPI program incident reduction during 2 year period resulting in $3.8M margin assurance.* Recipient of the Market Impact Award for leading the development, of the carrier system class 4-5 Digital Multiplex System conversion process. Achievement represented the technical realization of Greenfield to Evergreen strategy, resulting in $150M in top line… Show more * Recipient of the inaugural Circle of Champions Award for Quality by Carrier Networks General Manager based upon achieving a 40 percent KPI program incident reduction during 2 year period resulting in $3.8M margin assurance.* Recipient of the Market Impact Award for leading the development, of the carrier system class 4-5 Digital Multiplex System conversion process. Achievement represented the technical realization of Greenfield to Evergreen strategy, resulting in $150M in top line product revenues.* Recipient of the President’s Award of Excellence for involvement in the emergency replacement of the New York Telephone Bushwick Ave, Brooklyn, NY, central office disaster. An 18,000 line DMS System was fully installed, tested, and placed into service in 12 days.* Recipient of CEO Top Talent employee recognition based upon superior performance results, exemplary behaviors and demonstration of company core values –1998,1999,2000, 2001, 2002 Show less

Honorable Discharge