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Formerly from Washington, D.C., I relocated to Austin, TX and switched from non-profit into Tech. I have strong interpersonal skills from the many years of managing relationships in D.C. with stakeholders from the highest elected political offices to advocates and constituents.Previously, I managed Democracy and Governance focused programs in Latin America & the Caribbean, and also managed the personal office legislative portfolio related to defense, immigration, trade, and foreign affairs, homeland security, and the judiciary for the Speaker of the House.
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Senior Sales Enablement ManagerSonarLeander, Tx, Us
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Sales Enablement Program LeadSonar Jun 2023 - PresentVernier, Geneva, Ch
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Global Sales Enablement ManagerSailpoint Sep 2021 - Jan 2023Austin, Texas, Us -
Senior Customer Learning AssociateSprinklr Apr 2021 - Aug 2021New York, Ny, Us-Collaborating with Services, Product, and other departments to develop instructor led trainings as needed in order to achieve organizational outcomes.-Conducting needs assessments to determine the measures required to enhance employee job performance and/or organizational operation.-Designing, developing, delivering, evaluating, updating and revising learning programs for Services client-facing new hires and Partners.-Continually assessing the effectiveness of learning and organizational development programs and identifies/incorporates best practices and lessons learned into program plans.-Mentoring new team members and more junior colleagues. -
Product TrainerSprinklr Mar 2020 - Apr 2021New York, Ny, Us-Lead trainer in a team of global Learning & Development professionals to support the L&D strategy, execution, and optimization for an organization of 2000+ employees.-Supported the Global Director of Learning & Development in establishing a Product Academy to train all client-facing technical Services new hires (Success Managers, Enablement Consultants, Managed Services Consultants) and Partners responsible for $40 m book of business.-Analyzed, Designed, Developed, Implemented, and Evaluated eight global instructor led training sessions on newly developed internal products in one calendar year period.-Facilitated over 200 hours of instructor led trainings and trained over 300 new hires and partners in one calendar year period.
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Enablement ConsultantSprinklr Oct 2018 - Mar 2020New York, Ny, Us-Lead the full lifecycle of large-scale Sprinklr projects for Fortune 500 companies including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures.-Provide social media insights and recommendations to strategically support clients’ business practices.-Design and configure the appropriate Sprinklr solutions to meet all requirements and ensure that client expectations were fulfilled regarding platform use cases and functionality.-Perform accurate analyses and effective diagnoses of client issues and manage day-to-day client relationships.-Ensure the execution of the software deployment while anticipating future client needs or business requirements that may occur.-Ensure that all end-users were trained, educated properly, and adopted software usage within tight deadlines.-Assist the Sales Team in driving new business growth by identifying and relaying upsell opportunities that address undiscovered client needs.-Apply Sprinklr methodology, company procedures, and lead best practices in all areas of work.
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Customer Success ManagerAppsumo May 2018 - Oct 2018Austin, Texas, Us -
Customer Support ManagerAppsumo Dec 2017 - Apr 2018Austin, Texas, Us-Managed support team with ultimate responsibility over team vision, strategy, execution, metrics, and success-Interviewed and recommended support agent candidates and trained, managed, and mentored new hires-Developed new subscription model product in conjunction with the Business Development and Engineering team -Developed and managed the product implementation strategy in order to reach seven figures in annual recurring revenues from date of launch in September to Black Friday in November-Provided direction and assistance to engineering team in prioritizing product enhancement requests-Handled fraud and complex customer escalations-Spearheaded efforts to develop an online knowledge database for customers, which improved efficiency in handling customer questions and provided a means of tracking customer concerns-Initiated and led weekly issue management meetings to facilitate communication of bugs and estimated timelines for fixes-Applied advanced product knowledge in helping new hires to the support team efficiently solve customers’ issues
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Customer Support AgentAppsumo Jan 2017 - Nov 2017Austin, Texas, Us-Responded to every inbound support ticket (averaging 2.5k p/m with a peak of 4k in October 2017)-Recommended corrective action to address customer complaints after having identified and triaged bugs, problems, or inefficiencies that affected customers-Managed, tested, and setup product for multiple weekly promotions seen by an audience of one million newsletter subscribers-Assisted product development team in planning and execution of new feature releases-Compiled statistics on work volume, customer service requests, and complaints-Led initiative to update help desk software and migrated support accounts from Desk to ZenDesk
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Co-FounderCenter For Christian Civics Nov 2015 - Jan 2017Washington, District Of Columbia, Us -
Program Officer, Latin America & The Caribbean DivisionInternational Republican Institute Sep 2014 - Apr 2016Washington, Dc, Us-Developed, managed, and strengthened the relationship of over a dozen program stakeholders and two major funders across four countries and three program accounts.-Lead social strategist for national and international events by creating social media communication strategies targeting key stakeholder audience.-Promoted within 12 months to manage a 200% increase in program accounts.-Managed a ten-staff team for program accounts totaling over $2 million. -Lead grant writing teams responsible for developing over $2 million in funding for three different accounts.-Supervised and negotiated partnerships with six Latin American program stakeholders at 100% success rate in satisfaction. -Championed cross-divisional best practices as member of Community of Practice committees -Managed the planning and implementation for seven major national and regional events convening subject matter leaders and experts from throughout Latin America and Europe. -
Legislative AssistantSpeaker Of The House John Boehner Jul 2011 - Aug 2014-Provided strategic, informational, and policy support to the Speaker on over 2,000 legislative bills and their effects on constituents of the eighth district of Ohio -Immigration Expert - advisor to the Speaker of the House, analyzing over two dozen immigration legislation proposals with the Speaker’s Assistant for Policy on national immigration reform debate-Researched and managed legislative issues, specifically on Immigration, Foreign Affairs, Judiciary, Homeland and Cyber Security, and Defense-Concisely communicated policy positions to constituent, special interests, and other Congressional staff-Successfully defused, deescalated and repaired contentious interactions between activists and Speaker’s office
Daniel Leiva Skills
Daniel Leiva Education Details
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The King'S CollegeLiberal Arts
Frequently Asked Questions about Daniel Leiva
What company does Daniel Leiva work for?
Daniel Leiva works for Sonar
What is Daniel Leiva's role at the current company?
Daniel Leiva's current role is Senior Sales Enablement Manager.
What is Daniel Leiva's email address?
Daniel Leiva's email address is da****@****int.com
What is Daniel Leiva's direct phone number?
Daniel Leiva's direct phone number is +130597*****
What schools did Daniel Leiva attend?
Daniel Leiva attended The King's College.
What are some of Daniel Leiva's interests?
Daniel Leiva has interest in All Things Tech And Social Media, Public Policy, Blogging, Theology, Entrepreneurship, Politics, Social Commentary, Sports, Short Films, Canon Photography.
What skills is Daniel Leiva known for?
Daniel Leiva has skills like Politics, Public Speaking, Spanish, International Relations, Public Policy, Legislative Relations, Political Campaigns, Legislation, Political Consulting, Legislative Research, Teamwork, Strategic Communications.
Who are Daniel Leiva's colleagues?
Daniel Leiva's colleagues are Marcin Majewski, Arden G., Dorian Burihabwa, Łukasz Jarocki, Mallory C., Vincent Leoncelli, Anita Stanisz.
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