With over a decade of diversified experience in hospitality, media, and customer service industries, I excel in enhancing client experiences and delivering quality results. I currently serve as a Public Area Supervisor at Silver Sevens Hotel and Casino, utilizing my skills in team management and operational efficiency. In addition, I bring significant expertise as a Freelance Translator and Quality Control Editor, having collaborated with top studios and distribution platforms like Netflix, Amazon, and Disney to deliver impeccable translations and quality control services.My journey includes notable roles such as a Payments & Risk Analyst, where I spearheaded global payment analytics and operational metrics, and a Senior Concierge Assistant at Mastercard, exceeding VIP customer expectations with impeccable service. I also have extensive experience as a Housekeeping Supervisor, E-commerce Assistant, Telecom Agent, and Receptionist, consistently achieving excellence in customer service and operational tasks.Equipped with a Bachelor’s Degree in Social Communication Sciences - Publicity and Advertising, alongside numerous certifications including Foundations of User Experience (UX) Design and Visual Programming of Institutional Design, I blend creativity, analytical skills, and a passion for continuous learning to drive success in every role I undertake. Fluent in both Portuguese and English, I am committed to leveraging my skills to foster meaningful and impactful interactions.