- Own the digital customer journey for Consumer Finance- Research new ideas and concepts with internal and external customers- Create business cases for change programs or new initiatives- Leads the build of innovative and disruptive new products, identifying the most appropriate technologies for the concept- Shape the direction of concept development given technical feasibility and constraints- Lead visual design and creative direction of outputs across the development lifecycle, ensuring outputs are visually exciting and highly engaging- Create a high performing and motivated team that executes at pace- Understand the Consumer Finance digital strategy and develop a detailed roadmap to deliver an efficient and effective way to meet the Consumer Finance digital target operating model- Model the detailed ‘As Is’ and ‘To Be’ Consumer Finance digital enterprise as a set of interconnected parts and business goals- Work with multiple stakeholder groups to ensure digital change is delivered in line with the Consumer Finance Digital target operating model and meet the Consumer Finance digital and business design principles - Evaluate performance and risk across the Consumer Finance digital enterprise through proposed changes or lack there of- Understand, share, protect and develop all aspects of the Consumer Finance digital operating model, including development and maintenance of reference documentation, architecture assets and their configuration, and governance of designs- Lead and Deliver the Digital Upskilling Agenda for the Consumer Finance Agenda

- Defined customer centric mobile propositions in digital banking in order to achieve a world class and market leading digital experience for customers on the UK's highest rated and most downloaded finance app.- Managed the development of all proposition deliverables including business cases, concepts, customer propositions and user experience designs.- Worked as part of a multi-channel team to ensure alignment of digital propositions with all other customer touch points and ensured that opportunities to create cross channel product value were identified and exploited.- Led the development and delivery of quantitative and qualitative customer research and insight to inform propositions and on-going customer experience enhancements.- Led the development of creative solutions to user experience, design and other proposition problems, producing resolutions that reflected business drivers such as risk, cost and timescale for execution.- Ensured that market research, usability testing and other relevant tools were correctly defined and delivered and that feedback was acted upon so that proposition risk was minimised whilst customer experience was optimised.- Communicated effectively with all stakeholders in order to effectively capture requirements, report progress and ensure that outputs were understood and signed off appropriately.- Defined quality, time and budget requirements for proposition deliverables and ensured these were met.- Maintained a high level of industry and wider awareness of digital proposition best practice and ensured that this knowledge was applied where appropriate to improve the digital customer experience.- Worked with colleagues to ensure that features and propositions were effectively prioritised across the demand agenda, ensuring the best value was achieved for any investment in digital.- Contributed to development of a central repository of knowledge assets and best practice methodologies for use by colleagues across the business.

- Responsible for planning and executing digital releases across multiple high profile projects on Barclays digital platforms, in alignment with the Unified Change Framework.- Ensured the coordinated delivery of live testing, colleague training, internal communications and governance activities ahead of live deployments.- Effectively managed key stakeholders throughout delivery lifecycles, resolving conflicts and communicating project updates to ensure common understanding and unified effort.- Took charge in investigating and addressing live issues, facilitating rapid, effective customer and colleague communications and ensuring that operational impact was minimised.- Working with senior business stakeholders to achieve go/no-go decisions ahead of live code deployments.Key Project:- Lead the implementation of a time sensitive upgrade to the Barclays Mobile Banking app for over 3m customers, successfully circumventing a crisis around incompatibility with Apple’s iOS8 operating system.

- 6 months overseas restructuring a £6M technical training course, implementing change resulting in a 40% improvement of the pass rate, a saving of £1.8M.- Designed an automated software program to convert map geometry data into co-ordinate data, saving £2k per month and greatly improving the accuracy of products.- Responsible in operational planning for a team consisting of 180 personnel and a multi-million pound equipment portfolio. Successfully planned and executed a highly complex 9 month training package, ensuring all personnel were ready and qualified before deployment to Afghanistan.- A highly successful 6 month tour in Afghanistan overseeing the real-time management of the British Army's airborne surveillance assets and briefing intelligence products to high-level stakeholders to shape operational planning.Knowledge learnt:- Management of complex projects in a high pressure, rapidly changing environment.- Detail of the UAS available for operation by the British Army and allied nations, their capabilities and how they can be best employed in a tactical setting.Experience gained:- Close management of crew duty time for the UAS operators and associated support staff that are all integral to flight safety- Ensuring that operational commitments are met without compromising the safety of the aircraft as well as the troops and civilians in close proximity to the UAS- Detailed planning of UAS flying areas to include airspace de-confliction and synchronisation (by space, time and altitude) of the operating area- The management of a broad range of surveillance capabilities at brigade level, and the unique challenges associated with provisioning support to approximately 8,000 British personnel across Helmand Province, Afghanistan.

- Designed and implemented an automated software program to input targeting data, saving the unit 2,100 man hours (£20k) and enabling the system to reach full operational capacity 30 days earlier than had been expected with significant strategic advantage.- 6 months in Afghanistan leading and managing a team of 25 in a remote and austere location, working with developers on the operation of an experimental new technology and establishing the methods of employment to be adopted by future users. The equipment was added to the army’s “core” equipment set as a direct result of the success of this project.- Overall responsibility for the career development and trade progression of up to 40 artillery operators including the timely, accurate and fair completion of all troop reports and mid-term appraisals and management of the operators, scheduling of training as well as the resolution of legal, financial and personal issues.Knowledge learnt:- Personnel management.- Project management of courses, expeditions, exercises and operations.- The deployment of technical deliverables into existing environments, including UAT.Experience gained:- My time as a troop commander gave me a lot of useful experience in the management of my soldiers careers and the resolution of their personal issues. I learnt that although a professional should seek to keep the two areas separate, more often than not one will impact upon the other, thus to be a good leader and manager it was vital that I invest in the person as well as the subordinate- My experience in Afghanistan familiarised me with the difficulties that can arise from an intense and relentless working environment. Working long hours every day to provide a 24/7 capability for 6 months brought with it unique challenges in terms of fatigue management and the maintenance of the morale of my soldiers and myself.

After passing the Army Officer Selection Board which identifies leadership potential, the purpose of the 44-week Commissioning Course is to develop this by expanding character, intellect and professional skills. At the end of the course a newly-commissioned Officer is qualified to lead and manage soldiers while at the same time upholding the British Army's core values of selfless commitment, respect for others, loyalty, integrity, discipline and courage.Military training is infantry-based so that everyone, no matter what their eventual regiment or corps, will have mastered the core essentials before they go on to more specialised training after Sandhurst.Overall, the core objectives of the Commissioning Course are:- To develop commanders of courage and willpower, with the temperament for decisive action in difficult and dangerous circumstances.- To foster attitudes to integrity, selflessness and loyalty which set the soldier apart from others.- To teach Officer Cadets how to think and communicate as commanders and to foster a deep interest and care for the individual.- To achieve a grounding in British Military Doctrine and its significance in all forms of conflict.- To encourage the analysis of strategic and war studies as a foundation to military thought and wisdom.- To train Officer Cadets in the basic skills and battlefield disciplines of soldiering.The Commissioning Course is also accredited by various academic and professional institutions. It provided an incredibly comprehensive training package preparing me not only for my job as a British Army Officer, but also developing strong leadership and management skills which can be applied in any working environment. The course also taught me how to work to my full potential as a member of a team and to look out for the needs of my colleagues and subordinates.