Support Coordinator
CurrentCommunicate with candidates and new hires regarding their caseloads, answering questions, and addressing concerns they may have with their caseload or client.Pre-screen calls with onboarding new hires, walk through training, review company policy/protocols, and district expectations.Collaborate with HR team, billing department, and clinical management to gather necessary information pertaining to candidates and their caseload.Supervise, schedule, and assign RBTs and paraeducators to caseload assignments involving students with neurodivergent conditions in accordance with the Corona-Norco Unified School District. Gather insight and feedback from candidates by conducting work satisfaction surveys, overlap visits, and phone calls.Plan and execute a course of action based on a student's IEP provided by the school district; communicate these behavioral and academic goals with technicians assigned to that caseload. Supervise and provide hands-on support during clinical overlaps.Communicate with school administrators, teachers, and district officials on matters pertaining to the caseload assignments under my supervision.Confer with case managers, account executives, clinical managers, and district coordinators on issues regarding assignments needed within the district. Host weekly meetings with upper management on topics pertaining to employees and their caseloads and performance.Issue corrective action plans and performance improvement plans.Enforce company policy and expectations.
