Lead a cross-functional team of business analysts to identify, analyze, and implement guest-facing technology solutions for company websites and mobile applications, ensuring seamless digital experiences.Collaborate with stakeholders across product management, development, engineering, and marketing to define requirements, prioritize initiatives, and ensure alignment with business goals.Manage budgets for technology projects, optimizing resource allocation, controlling costs… Show more Lead a cross-functional team of business analysts to identify, analyze, and implement guest-facing technology solutions for company websites and mobile applications, ensuring seamless digital experiences.Collaborate with stakeholders across product management, development, engineering, and marketing to define requirements, prioritize initiatives, and ensure alignment with business goals.Manage budgets for technology projects, optimizing resource allocation, controlling costs, and adhering to financial targets through robust planning and oversight.Mentor and develop team members through coaching, training programs, and career advancement opportunities, fostering a culture of continuous learning and professional growth. Show less

Successfully launched 12 new build cruise ships, ensuring seamless integration of digital services and technologies to meet stringent product launch deadlines.Spearheaded multi-year strategic initiative for guest-facing mobile app enhancement, leading the integration of digital offerings across diverse ship classes.Orchestrated the optimization and integration of extensive digital ecosystems, including onboard mobile application and 50+ interactive kiosks per ship, providing… Show more Successfully launched 12 new build cruise ships, ensuring seamless integration of digital services and technologies to meet stringent product launch deadlines.Spearheaded multi-year strategic initiative for guest-facing mobile app enhancement, leading the integration of digital offerings across diverse ship classes.Orchestrated the optimization and integration of extensive digital ecosystems, including onboard mobile application and 50+ interactive kiosks per ship, providing access to booking information, event schedules, and onboard services.Developed repeatable plans, supported the integration and change management process for new product design, execution, and utilization in the field.Identified and implemented changes to support strategic alignment of initiatives and products with organizational vision across multiple properties. Show less

Directed execution of services across Onboard Media, Starboard Cruise Services & Onboard.com to expand audience reach and distribution through eCommerce and digital channels.Spearheaded creation of processes, functional requirements, and design documentation for successful product rolloutsManaged budgeting, resource planning, vendor negotiations, and legal coordinationDeveloped capital budget projections and formulated project-specific capital budgetsLeveraged… Show more Directed execution of services across Onboard Media, Starboard Cruise Services & Onboard.com to expand audience reach and distribution through eCommerce and digital channels.Spearheaded creation of processes, functional requirements, and design documentation for successful product rolloutsManaged budgeting, resource planning, vendor negotiations, and legal coordinationDeveloped capital budget projections and formulated project-specific capital budgetsLeveraged entrepreneurial mindset and digital fluency to drive innovation while maintaining a focus on business impacts. Show less

Pioneered new digital workflows enabling real-time ad display and promotions dynamically adapted to store inventory levels.Accelerated adoption of emerging technologies by establishing rigorous vetting and testing processesKey member of the discovery team, tasked with sourcing and implementing new technologies.Successfully piloted and rolled out multiple boundary-pushing technologies that boosted engagement and delivered quantifiable business results

Spearhead the design, development, and implementation of automated digital workflows to streamline business processes, enhance operational efficiency, and improve user experience across multiple departments.Provide training and support to end-users, ensuring smooth adoption and effective utilization of automated workflows across the organization.