Daniel Gill Email & Phone Number

Atlanta, Ga, Us

Atlanta Metropolitan Area

Austin, Texas Area

Create, plan, and facilitate research and testing program of an MVP product for an early stage startup. Conduct research of industry and competitors, controlled user testing, usability study of product, survey of user base, and synthesis of research data. Recommend design and feature improvements.Work done remotely and part time.

Greater Atlanta Area

Working on the front lines of app and web based customer support! Utilizing phone, email, Zendesk, and a positive attitude to solve all manner of customer issues across multiple services, with a focus on efficiency and first contact resolution. Worked on 40-60 cases daily with an average of 9.4 satisfaction rate from customer surveys. Helped to investigate bugs/pain points of customers and for-see future potential issues. Assisted in training and problem solving for team members.

Woodbury, New York

Working as a friendly force for guest enjoyment! Front desk duties such as: check in/out, reservations, phone/contact management, auto clerk management system, guest management and problem solving, managing and communicating with multiple hotel departments, concierge assistance. Property management experience and was acting manager on duty many times. Created new training materials and trained new employees. Used customer data to better improve service. Awarded "Guest Champion" 10+ times!

Seoul, Korea

Prepare and instruct ESL classes, lead group projects, develop teaching plans and curriculum, counsel students, facilitate educational goals of students, and assist in administrative duties. Sharpened time management and organizational skills, strengthen professional assessment and work ethics. Increased interpersonal and problem solving skills. Active listening to understand and adapt strategies. Ages from K - Adult.

User Experience Design Immersive, User Exerience Design

10 week intensive course in User Experience Design focused on practical experience based learning with 5 real world applicable projects..

Bachelor Of Arts, Human Resources Studies

Activities and Societies: Society of Human Resources Management, student chapter University of Scranton Political Society