Provide level III network incident response, including 24/7 on-call escalation rotationData Center and IDF/MDF closet management, including environmental and inventory standardsManagement of switched network encompassing layer 2 and 3 Cisco devices, Check Point firewall/remote site VPN, Tsunami microwave antenna, and mesh wireless coverage, including Cisco WCSData Domain and CommVault backup managementVMware/ESX 4/5 management, development of VMware VDI/ThinApp environmentNetapp SAN and volume management, HP HA infrastructure, and Cisco UCSCisco Nexus 7010 core infrastructure network spanning redundant remote campus linksWhats up Gold, HP SIM, and APC StruxureWare Central physical and environment monitoringInstallation/management of security systems and devices such as perimeter firewalls, Remote site VPN, Internet proxy cluster, Ironport Web/Email security, RSA Envision (Syslog) event monitoring, email filtersMultiple Avaya PBX sites, Modular Messaging (Outlook client), and PMS infrastructureMobile Device management and support, including BlackBerry (BES) and iPhoneManagement of McAfee Enterprise installations/deployments on servers and desktops, including DLP, HIPS, and disk encryption

Provide level II hardware, application, and network support to the entire campusDevelop more efficient means of performing daily tasksWork with vendors to create resolutions with application and device problemsResearch and recommend business solutions for internal guest needsWork on developmental and deployment teams for new processes facing enterprise guests and clients

Provide level I hardware and software support to the entire gaming enterpriseWork on cross-functional teams to develop time and cost-saving measuresReview internal documents to confirm procedural compliance and efficiencyFollow escalation procedures that involve issues with enterprise applications and systems

Administration of multiple server environment including virtualization software, Exchange and Active Directory, work station building/imaging and deploymentManage network diagnostics and troubleshooting, VoIP services, disaster recovery and business continuity, and various hardware and software firewalls with IDS/IPSManage the physical environment including network cabling and equipmentDevelop remote access policy for user connectivity while working at remote sites

Provided direct support to the campus IT Support Specialist and over 1100 staff and students, troubleshooting 200+ staff and faculty workstations, network and printer issuesMaintained the integrity of workstations through quarterly image building and updatingAdditional duties included but not limited to repair and recover student computers after virus attacks and hardware malfunctions, help students with Microsoft Office suite, and answer Support phone

Managed PC hardware and software troubleshooting, upgrading, and administer maintenance, installing and troubleshooting switches, routers and Wi-FiInstall, update and maintain Microsoft Office products, Windows XP, Vista, Windows 7, and Windows Server 2003/2008 with ExchangeSupport existing customers on security policies, firewalls and VoIP phone systems

Supervised all aspects and operations of the sales project and cycle including contract bid, manpower, budget, and completion timeBuilt and maintains vendor relations with general contractors and users to establish sales contracts and provide customer satisfaction