Daniel Maynes Email & Phone Number

Mesquite, Texas, United States

Mesquite, Texas, United States

· Designed a queue dashboard that increased Purchase Order efficiency time by 65% and enhanced transparency of team member tasks· Prevented over $9MM of fraud since 2013 with zero confirmed fraudulent deals among 30,000 + Purchase Orders allowing for lower interest rates for customers· Created Quality Control/Fraud Prevention training guide to standardize fraud prevention process and expedite onboarding· Implemented a new process to verify Fortune 100 customers in the COVID environment that did not increase overall purchase order turnaround time· Built dynamic quality control checklist based on lease purchase options to ensure all applicable facets were validated· Led process design, implementation, and adoption of DocuSign e-signatures across the entire company resulting in a 84% adoption rate in 2021

· Optimized the credit approval process reducing excess expenditures, eliminating redundancies, and increasing operational efficiency· Improved customer satisfaction with updated, clearer lease documents · Developed Risk Management best practices rated as "Best in Industry" by the Alta Group and recognized by US Bank · Spearheaded effort to make the department completely paperless without compromising quality and audit requirements· Annual Charge-Off rate less than 1% resulting in increased credit flexibility among lending partners

Arlington, Texas

· Optimized cost efficiency through redesign of orientation and on-boarding processes· Increased new employee retention rates 15% through more thorough screening process and interview structure· Developed team member survey to better align personnel to attractions suited to their strengths and interests improving employee morale· Reduced ride wait time increasing guest satisfaction 5%· Managed over 100 ride operators throughout the park