Daniel J. Email & Phone Number

New York, NY, US

Manhattan, New York, United States

• Stack Overflow helps people find the answers they need when they need them. They are best known for their public Q&A platform that over 100 million people visit every month to ask questions, learn, and share technical.
• Troubleshot desktop OS issues for both Windows and MacOS.
• Troubleshot general end-user issues across a variety of internal business applications.
• Maintained FreshService inventory system.
• Worked with the Level 2 team to resolve issues.
• Wrote and maintained documentation.

Melville, New York, United States

• Yardi is a global software company providing innovative property management solutions and services in every real estate market. Yardi Breeze is their property management software for marketing and managing a client’s.
• Ownership of 50 Breeze Accounts (Commercial/Residential).
• Provided customer support and assisted clients with troubleshooting and resolving issues.
• Helped train clients and log all activity in a client relationships management tool.
• Tested new software functionality, data fixes, and setups.
• Train clients on new software upgrades and functionality.

New York, New York

• Wunderkind is a performance marketing solution that helps brands reach new customers at unprecedented scale through their owned channels. Responsibilities:
• Install and configure computer hardware, software, systems, printers, and scanners.
• Log helpdesk interactions in the corporate ticketing system, identify and escalate situations requiring urgent attention.
• Provide technical support across the company in person, via phone and virtually as required.
• Set up equipment for new hires.
• Repair and replace user equipment as necessary.

New York, New York

• Truveris is a leading healthcare technology company looking to bring transparency to the pharmacy industry. Responsibilities:
• Responded to requests for technical assistance in person, via phone, or electronically.
• Onboarded new employees and provided IT and security training.
• Responded in a timely manner to service issues and requests.
• Created and implemented Standard Operating Procedures.
• Procurement of both hardware and software for internal employee use.

Lake Grove, New York, United States

• Responsibilities:
• Hired as Customer Service/Sales Specialist and promoted to Technical Specialist, member of the Apple Genius Bar.
• Growth continued to technician-level responsibilities.
• Performed troubleshooting, diagnosis, and repair of all Apple devices.
• Provided solutions to customers in compliance with Apple and IOS standards.
• Greeted and listened to customers’ needs.

Commack, New York

• uBreakiFix fixes electronic devices including the latest smartphone to tablets or gaming consoles. Responsibilities:
• Performed troubleshooting and diagnosis of electronic devices including smartphones, computers, tablets, and gaming consoles.
• Provided solutions for end users.
• Repaired electronic devices.
• Acted as inventory/stock coordinator.
• Provided excellent communication and customer service.