Daniel J. Email & Phone Number

New York, Ny, Us

Manhattan, New York, United States

Stack Overflow helps people find the answers they need when they need them. They are best known for their public Q&A platform that over 100 million people visit every month to ask questions, learn, and share technical knowledge. Their products and tools empower people to find what they need to develop technology at work or at home. Their products include Stack Overflow for Teams, Stack Overflow Advertising, Collectives™ on Stack Overflow, and Stack Overflow Talent. Provided excellent customer service support to internal Stack employees at all levels of the organization including the Senior Leadership Team.Responsibilities:• Troubleshot desktop OS issues for both Windows and MacOS.• Troubleshot general end-user issues across a variety of internal business applications.• Maintained FreshService inventory system.• Worked with the Level 2 team to resolve issues.• Wrote and maintained documentation.• Adhered to internal best practices and policies.• Delivery on project tasks as assigned by management.• Liaised as necessary with all departments to seek resolution to all issues reported.Skills: Google Suite, Okta, Mac and PC Operating Systems, Cisco and Meraki, Windows and Linux servers, VMware Workspace One, Git and GitHub Enterprise, FreshService ticketing system, Traliant, HTML, Bookstack, Active Directory, Office 365, Jira

Melville, New York, United States

Yardi is a global software company providing innovative property management solutions and services in every real estate market. Yardi Breeze is their property management software for marketing and managing a client’s entire portfolio, with support for residential and commercial properties and a built-in accounting system to track revenue and expenses. Promoted from Associate Technical Account Manager to Technical Account Manager after 10 months of employment with Yardi.Responsibilities:• Ownership of 50 Breeze Accounts (Commercial/Residential).• Provided customer support and assisted clients with troubleshooting and resolving issues.• Helped train clients and log all activity in a client relationships management tool.• Tested new software functionality, data fixes, and setups.• Train clients on new software upgrades and functionality.• Coordinate and lead all team meetings to give updates on weekly team stats and measurements. • Implement new employee training about accounting best practices.Skills: SQL, Account Management, Customer Service, Client Services, Technical Support, Software, Troubleshooting

New York, New York

Wunderkind is a performance marketing solution that helps brands reach new customers at unprecedented scale through their owned channels. Responsibilities:• Install and configure computer hardware, software, systems, printers, and scanners.• Log helpdesk interactions in the corporate ticketing system, identify and escalate situations requiring urgent attention.• Provide technical support across the company in person, via phone and virtually as required.• Set up equipment for new hires.• Repair and replace user equipment as necessary.• Conference room maintenance.

New York, New York

Truveris is a leading healthcare technology company looking to bring transparency to the pharmacy industry. Responsibilities:• Responded to requests for technical assistance in person, via phone, or electronically.• Onboarded new employees and provided IT and security training. • Responded in a timely manner to service issues and requests.• Created and implemented Standard Operating Procedures.• Procurement of both hardware and software for internal employee use.

Lake Grove, New York, United States

Responsibilities:• Hired as Customer Service/Sales Specialist and promoted to Technical Specialist, member of the Apple Genius Bar.• Growth continued to technician-level responsibilities.• Performed troubleshooting, diagnosis, and repair of all Apple devices.• Provided solutions to customers in compliance with Apple and IOS standards.• Greeted and listened to customers’ needs.• Prepared and provided service checklists for team members.• Effectively adhered to company’s customer relation protocol and quality assurance procedures• Earned and selected by management to mentor new team members.

Commack, New York

uBreakiFix fixes electronic devices including the latest smartphone to tablets or gaming consoles. Responsibilities: • Performed troubleshooting and diagnosis of electronic devices including smartphones, computers, tablets, and gaming consoles.• Provided solutions for end users.• Repaired electronic devices.• Acted as inventory/stock coordinator.• Provided excellent communication and customer service.