➤ Efficiently, troubleshooting, diagnosing, and resolving hardware and software issues using specialized tools and protocols.➤ Delivering clear, user-focused communication during consultation meetings to discover the clients' needs and guiding them through technical solutions.➤ Continuously building technical knowledge and skills by completing training and collaborating with advanced repair agents.

➤ Providing frontline technical support and maintenance for 6,000+ College of Business students and faculty in computer labs, offices, and classrooms, ensuring a productive experience➤ Diagnosing and resolving a daily average of 20 troubleshooting issues including installations and configurations, network connectivity issues, and login problems➤ Developing 10 documents to streamline user self-help resources, translating technical jargon into understandable language for users with varying levels of IT expertise

➤ Secured $8,000 in sponsorship funding, 3x the organization's account balance by strategically launching and managing the organization's first-ever sponsorship program➤ Collaborated effectively with 5 cross-functional teams, including corporate relations, public relations, communications, finance, and events, to ensure that high-quality sponsorship benefits were delivered on time➤ Conducted extensive market research to identify 100+ suitable companies that align with the organization's values and developed relationships with 30+ business leaders➤ Designed sponsorship package variations that met sponsors' needs throughout their lifecycle, while simultaneously producing favorable outcomes for the organizationView FMA's sponsorship packet down below ⬇️

➤ Led an e-commerce team to reach KPI goals of 110 picks-per-hour, 80% stockout substitutions, and 100% on-time completion by reviewing Excel sheets of weekly metrics and creating workflow strategies➤ Improved customer success by presenting mobile app/website demos, identifying and removing discontinued items from the online store, and increasing customer engagement by promoting order pickups➤ Collaborated cross-functionally with five department heads in the store to prepare order items, implement efficient processes, and minimize order issues

➤ Answered customer questions and provided store information of products, services, and policy including assistance with promotional deals and signing up for the rewards program➤ Processed orders, issued receipts, filed refund logs, and performed age verifications in addition to counting, filling, and performing cash drops, ensuring 100% accuracy in financial transactions