Assigned 2 technician zones comprised of 80 practices at 38 sites with over 1000 computers across all sites.Completed support tickets assigned through Service Now.Managed computer records in AD.Resolved Win 7/10 client hardware/software related issues, escalating when needed.Coordinated with other support teams to ensure all aspects of the client's issue were resolved through a single point of contact.Physical network and closet patching.Imaged PC hardware using SCCM.Was assigned to a cafeteria provider conversion project as the technical/hardware lead to deploy equipment and coordinated onsite support for a 6 site go live.Completed an EPIC TDR cycle encompassing deployment, testing, and GoLive support.

Malvern Site Lead: PC Deployment and PC Reclamations on 7/18/2016Supervise the PC Deployment and PC Reclamations departments. Consisting of 16 technicians.Complete face to face interviews after recruiter and manager phone interviews.Resolve interpersonal conflicts between team members.Coach and motivate team members, to successfully perform job requirements as well as meet and exceed goals and objectives.Recognize outstanding efforts and encourage individual professional growth and team growth.Organize team building exercises.Manage and process requests for new and upgraded PC hardware for Siemens Healthineers NA.Write instructions and official documentation to be sent to Siemens Healthineers NA employees or to be posted to the intranet.Document and refine existing processes.Coordinate ticket escalation requests and defuse issues between technicians and Siemens Healthineers NA employees.Provide individual progress reports to management and review progress with individuals.Team Lead: PC Reclamations on 1/6/2015Coordinated move of PC Deployment and PC Reclamations including stock of new and used hardware to a new building.Work with Healthineers executive team to track existing, and purchase new, desktops and laptops for Healthineers NA.Manage local stock of supplies including inventory, ordering, and receiving for a deployment department.

Transferred to PC Reclamations on 1/15/2014Provided forensic data recovery of archived or damaged drives for all Siemens Healthineers NA.Coordinated third party recovery when local drive recovery attempts failed.Processed requests for new hardware through a ticketing system, Clarify.Processed return equipment and archived hard drives for data retention and legal requirements.Trained new employee on reclamations processes and procedures.Call coordination: Assigned tickets to technicians supporting Siemens Healthineers NA.Windows PC Image Technician Imaged desktops and laptops for break/fix tickets and Windows 7 migration project.Trained new employees on imaging process for Windows 7, and migration project.Improved PC image process with scripts that increase workflow.

Assisted in the migration of 200 desktops, laptops, thin clients, and servers from a Novell network to a Microsoft Domain Provided helpdesk support before, during, and after the migration Created and managed user accounts in Novell, Active Directory, Exchange 2010, and AOD a patent tracking system Built and managed a WSUS server to streamline updates throughout the network Created and modified scripts to streamline day to day operations Assisted in the deployment of Track-it a helpdesk and inventory tracking system Kept track of inventory and aided in the purchasing of equipment Built, repaired, and replaced desktop, laptop, and thin client hardware and software Aided in the replacement of the primary server rack

Assisted in the movement and deployment computers into and out of offices and cubicles on aggressive weekend schedules Tracked inventory of new computers and devices deployed to each location Installed and configured testing rooms with teller equipment and software Converted 5 Berkshire Bank sites to Customers Bank Created detailed procedural documentation for users Configured and deployed workstations, tellers, printers, and other equipment to offices, labs, classrooms, and banks Completed helpdesk tickets assigned and/or escalated to me

Functioned as a project manager to deploy or optimize EPIC Enterprise 2008 and 2009 to Penn Medical Practices Worked with the practice to determine an exact floor plan and equipment requirements Planned and executed the deployment hardware and the EPIC software system to practices Supported the practice to ensure full functionality, leading up to and three weeks after the practice goes live Provided support for the upgrade from Epic Spring 2008 to Epic Summer 2009 Installed, configured, and administered a time tracking application for internal use Worked closely with HP to determine the cause of a printing issue across the Wide Area Network (WAN)

Assisted in implementing 700 computers, 300 printers, and 100 scanners into Perelman Center of Advanced Medicine. While working closely with Project Managers, EPIC Trainers, Nurses, and Doctors. Trained on installation and basic use of EPIC Enterprise 2007 and 2008. Provided Help Desk support to resolve immediate problems with the 2008 Epic upgrade. Procured the information of all Epic computers within the company across 60+ Medical Practices and verified their functionality to prepare for the first quarter EPIC update.

Made repairs and resolved issues related to general computing, network, servers, and applications Tested a variety of applications for possible use within the organization. Traveled to multiple offices for computer and network maintenance Maintained inventory for all laptops and desktops and submitted warranty claims for broken equipment Made projections based on inventory for ordering equipment Setup a software deployment and offsite repair infrastructure Tested Mac OS X Leopard in a windows 2003 environment