Dan Fournier Email & Phone Number

Lancaster, Pennsylvania, United States

St Luke's Hospital Network

Assigned 2 technician zones comprised of 80 practices at 38 sites with over 1000 computers across all sites.Completed support tickets assigned through Service Now.Managed computer records in AD.Resolved Win 7/10 client hardware/software related issues, escalating when needed.Coordinated with other support teams to ensure all aspects of the client's issue.

Siemens Healthineers, Malvern, PA

Malvern Site Lead: PC Deployment and PC Reclamations on 7/18/2016Supervise the PC Deployment and PC Reclamations departments. Consisting of 16 technicians.Complete face to face interviews after recruiter and manager phone interviews.Resolve interpersonal conflicts between team members.Coach and motivate team members, to successfully perform job.

Siemens Healthineers, Malvern, PA

Transferred to PC Reclamations on 1/15/2014Provided forensic data recovery of archived or damaged drives for all Siemens Healthineers NA.Coordinated third party recovery when local drive recovery attempts failed.Processed requests for new hardware through a ticketing system, Clarify.Processed return equipment and archived hard drives for data retention and.

Assisted in the migration of 200 desktops, laptops, thin clients, and servers from a Novell network to a Microsoft Domain Provided helpdesk support before, during, and after the migration Created and managed user accounts in Novell, Active Directory, Exchange 2010, and AOD a patent tracking system Built and managed a WSUS server to streamline updates.

Weekend Project Work - Multiple Locations

Assisted in the movement and deployment computers into and out of offices and cubicles on aggressive weekend schedules Tracked inventory of new computers and devices deployed to each location Installed and configured testing rooms with teller equipment and software Converted 5 Berkshire Bank sites to Customers Bank Created detailed procedural documentation.

University Of Pennsylvania Health System, Philadephia PA

Functioned as a project manager to deploy or optimize EPIC Enterprise 2008 and 2009 to Penn Medical Practices Worked with the practice to determine an exact floor plan and equipment requirements Planned and executed the deployment hardware and the EPIC software system to practices Supported the practice to ensure full functionality, leading up to and three.

University Of Pennsylvania Health System, Philadelphia, PA

Assisted in implementing 700 computers, 300 printers, and 100 scanners into Perelman Center of Advanced Medicine. While working closely with Project Managers, EPIC Trainers, Nurses, and Doctors. Trained on installation and basic use of EPIC Enterprise 2007 and 2008. Provided Help Desk support to resolve immediate problems with the 2008 Epic upgrade..

Wayne, PA

Made repairs and resolved issues related to general computing, network, servers, and applications Tested a variety of applications for possible use within the organization. Traveled to multiple offices for computer and network maintenance Maintained inventory for all laptops and desktops and submitted warranty claims for broken equipment Made projections.