Daniel Chang Email & Phone Number

Federal Way, Wa, Us

Federal Way, Wa, Us

Manage Volvo Penta Inventory Create EstimatesCreate Business ProposalsProvide Solutions for Sales Opportunities

Kent, Washington, United States

Marine power generation sales, operations, and fullfilment.

Kent, Washington, United States

Kent, Washington, United States

UPS Mail InnovationsSupervise up to 50 associatesEnsure timely departure of air and ground mailTrouble shoot and problem solve within time constraintsTrain associates

Auburn, Washington

Customer Service to those who just faced a challenging ordeal in their lives. Ensured that my role was to help them while displaced from their vehicles. 100% customer satisfaction is always the goal.Manage production or assist the General Manager by means of open communication and documentation. Build a bridge of trust between front office and shop personnel.Repair Plan vehicle damaged from start to completion. This includes the following phases: Vehicle Intake, Vehicle Mapping, Dispatching, Estimate, Direct Workflow, Documentation, Final Detail, Quality Inspections, Vehicle Delivery, and Customer Satisfaction Follow Ups.Accounts Receivable for every work file. Ensure that hundreds of repair orders have appropriate payments from customers and insurance partners.

Washington Market

Negotiated and maintained relationships with multiple local vehicle manufacturers, focusing on gross profit margins for wholesale automotive parts. Negotiations also included delivery schedule, stacking wholesale discounts, and additional contractual agreements. Problem solved any and all situations within and outside of the Washington Market. Created personal relationships with Parts Managers at several locations in the Western Region.Worked closely with Business Development managers to ensure negotiations and relationships were as problem-free as possible. Reported and great opportunities and created a bridge of communication to ensure success. Trained 14 locations within Washington state to effectively execute top tier department operations. This training was mostly hands-on. If hand-on training was not possible- Lync, Skype for Business, or a different form of video conferencing was utilized.Recognized for my performance with Parts Trader on a national level, Service King created guidelines based off of my personal understanding of how to operate the program for State Farm Insurance Company compliance.Provided coverage for locations understaffed in order to meet company wide metrics and KPI's.Public speaking opportunities at national Parts Auditor conferences. Mainly to report local market conditions, difficulties, and solutions.Provided coverage for parts managers across the state of Washington. Job duties included parts requisitions, parts shipping and receiving, invoicing, statement reconciliation, quality and damage inspection of parts, troubleshooting backorders and logistic issues, and much more.

This position mirrored my responsibilities that will be mentioned below- but on a smaller and more local scale. Good Chevrolet did not have a solidified outside sales or marketing process. My tenure with this company allowed me to work from the ground up and set structure and pillars for success to who would next fill the seat. This was a temporary position as I was called into assist with the expansion and contract negotiations as well. My time at Chevrolet was extremely rewarding and enjoyable!

Sumner, Washington

Strengthen relationships between Auto Body or Auto Repair business with LKQ Corporation.Facilitate emergency deliveries of replica, OEM Salvaged, or OEM reconditioned parts to ensure customer delivery or progress of vehicles.Manage activities of 10 employees who covered vast outside territories. Coordinate flights, rooming accommodations, sales routes, and team meeting for quarterly sales blitz. Also coordinate marketing events/functions with teams in their respective states. (Washington, Oregon, Idaho, Montana)Forecast, Audit, and Report sales directly to the District Sales Manager.Sales reporting, forecasting, auditing, and accounting.

Greater Seattle Area

Customer Service offered to customer on daily sales routes.Business Development always kept in mind as we negotiate and maintain MSO relationships that extend to national levels.Document product quality from customers who report defects, damage from delivery, or warrantied items covered by lifetime product protection.

Auburn, Wa

Shipping and Receiving on hundreds of vehicles in for repair a month. Quality and damage inspection of every part.Inventory management and documentation was critical to ensure no lost parts for repairs.Computer skills and adaptation to proprietary management systems. 1 conversions of management system during my tenure.Management and training of several helpers.

Fire Service, Fire Services Administration

Fire Service Training

High School Diploma, 12