Daniel Kent Email & Phone Number

Boston, Massachusetts, United States

• Manage all aspects of Training, including development, design, scheduling, and implementation of Training Programs for all firm-wide applications• Together with IT Leadership, project plans for future training based on changes to the firm’s needs and programs. • Identifies the training needs and designs training materials to meet the needs of firm personnel, working closely with the IT Director and Help Desk Manager.• Develop and implement just in time learning – using, among… Show more • Manage all aspects of Training, including development, design, scheduling, and implementation of Training Programs for all firm-wide applications• Together with IT Leadership, project plans for future training based on changes to the firm’s needs and programs. • Identifies the training needs and designs training materials to meet the needs of firm personnel, working closely with the IT Director and Help Desk Manager.• Develop and implement just in time learning – using, among other things, 2-4 minute video “how-to’s”, all-in-one collections of training materials for users, and training materials for mobile devices. Show less

Boston, Ma

• Created online interactive Storyline content on Document Management Systems(eDocs) for new hires.• Developed firmwide roll out strategy for Office 365 using LMS to coordinate and meet with users. • Conduct technical training assessments to gather information on work procedures.• Collaborated with L&D to build learning paths in LMS and develop interactive content.• Delivered global firm wide training on Litera Products, Financial Applications, and Office 365 Roll Out.•… Show more • Created online interactive Storyline content on Document Management Systems(eDocs) for new hires.• Developed firmwide roll out strategy for Office 365 using LMS to coordinate and meet with users. • Conduct technical training assessments to gather information on work procedures.• Collaborated with L&D to build learning paths in LMS and develop interactive content.• Delivered global firm wide training on Litera Products, Financial Applications, and Office 365 Roll Out.• Partner with Knowledge Management Team to improve training on firmwide search engine using Easy Generator.• Created e-Learning course to help lateral attorneys transition from iManage to eDocs Documentation Management system. • Assessed gaps in training in Finance applications, then developed e-Learning content to help new and lateral Attorneys and Staff learn Intapp Time firm standards.• Created financial courses to educate timekeepers and secretaries on Intapp Time, with assessments reinforce learning. • Mentored new Technology Trainers and provide best practices on Camtasia, Storyline, and E-Learning creation. Show less

Greater Boston Area

• Provided assistance and training to end users for firm-approved applications in a variety of different methods (e.g. classroom, one to one, remote training, and product demo). Software including: Microsoft Office, Outlook, iManage Desksite Work 10 , Litera Change-Pro, InTapp DTE, and Remote computing (RDS, VDI).• Worked with team members in Technology or other departments to identify training needs, and create methods for proper instruction. Analyze an individual's training requests and… Show more • Provided assistance and training to end users for firm-approved applications in a variety of different methods (e.g. classroom, one to one, remote training, and product demo). Software including: Microsoft Office, Outlook, iManage Desksite Work 10 , Litera Change-Pro, InTapp DTE, and Remote computing (RDS, VDI).• Worked with team members in Technology or other departments to identify training needs, and create methods for proper instruction. Analyze an individual's training requests and developing programs to meet those needs.• Provided office wide and cross off change-based technology training classes to assist with new application rollout.• Led office-wide effort in March 2019 to help all users in office prepare for remote learning from, technology training to ensuring users accounts allowed for remote access. • Coordinated and scheduled all aspects of classes including creating training reports, scheduling conference rooms, providing food, providing audio/visual, sending invitations confirmations and reminders, and keeping record of trainee attendance.• Maintained in-office and remote support of office and provide support on user issues. • Worked with global and local staff in testing Word templates and new systems or processes as requested.• Evaluated and customized training rollouts in order to meet local office specific needs for new hire training, technology rollout training, or ongoing education. Assist with office-wide software rollouts or other IT upgrades.• Provided assistance to end users for firm-approved applications using a variety of different methods. Those applications include: Microsoft Office, Zoom, LoopUp, Outlook, iManage, Metadata Cleaning Assistant, Remote Desktop Services, and VPN.• Troubleshooted and resolved problems involving hardware, systems software, and applications software. Troubleshoot a variety of symptoms in order to diagnose the actual problem.• Provided end-user support of technology via remote and email. Show less

Cambridge, Ma

• Conducted end-to-end exercise testing and regression-test of all courseware exercises on new release versions• Researched and validated bug and enhancement requests to existing curriculum• Created ILT slide decks, learning concepts, product demonstrations and guided learning using Articulate 360 and Adobe Captivate for Robotic Process Automation application

Part-time Support and mentor adults with disabilities in their work setting.

Watertown, Ma

• Designed customer-centric training curricula and programs, and create content to provide clients with the knowledge and experience to succeed.• Updated and reviewed training material, provide quality assurance on course-design for client-facing training. • Aligned with SME on best processes for client application use, and then design course based on workflow.• Designed, iterated and tested for smart-walkthrough of new features. Use WalkMe online content to educate users on new… Show more • Designed customer-centric training curricula and programs, and create content to provide clients with the knowledge and experience to succeed.• Updated and reviewed training material, provide quality assurance on course-design for client-facing training. • Aligned with SME on best processes for client application use, and then design course based on workflow.• Designed, iterated and tested for smart-walkthrough of new features. Use WalkMe online content to educate users on new features. • Owned end-to-end training of zones for clients with new feature roll out. Show less

Cambridge, Ma

• Provided training and documentation services for the IT portfolio of products and services at Harvard Business School• Delivered high-quality training services for HBS faculty and staff on a wide range of technology systems and topics• Developed Knowledge Management process for Information Technology division• Consulted with product development and customer teams to prepare and deliver training (classroom, in-person or e-learning) and documentation• Developed online materials… Show more • Provided training and documentation services for the IT portfolio of products and services at Harvard Business School• Delivered high-quality training services for HBS faculty and staff on a wide range of technology systems and topics• Developed Knowledge Management process for Information Technology division• Consulted with product development and customer teams to prepare and deliver training (classroom, in-person or e-learning) and documentation• Developed online materials to integrate with SABA Online Learning Management System. • Designed and implement How-To documentation for end users and IT Support• Conducted needs analysis with business/IT subject matter experts and stakeholders to define the training needed to meet business objectives. • Scoped effort and determines the best approach and delivery modes for training• Make design recommendations based on adult learning theory principles to improve the learner experience and drive proficiency• Redesigned existing courses, adds new content, and reorganizes content as required to improve instructional soundness. Training Courses: • Digital Signage X2O, Introduction and Advanced Session• OneDrive and how to make your department more efficient using Office 365• Intro to Two-Step Authentication using Duo Mobile• New Hire Orientation for all HBS Faculty and Staff Show less

Greater Boston Area

• Created and evaluated learning needs assessments for both professional development and technology-based learning programs• Designed, developed, and implemented the professional development curricula at Boston University• Developed and maintained computer-based training modules using Articulate Studio and Storyline• Lead the development and implementation of projects from inception to completion in the technology and professional development learning area. (Protection of Minors… Show more • Created and evaluated learning needs assessments for both professional development and technology-based learning programs• Designed, developed, and implemented the professional development curricula at Boston University• Developed and maintained computer-based training modules using Articulate Studio and Storyline• Lead the development and implementation of projects from inception to completion in the technology and professional development learning area. (Protection of Minors, Sexual Misconduct Training, Student and Faculty Versions)• Designed, developed, and implemented a variety of e-learning programs that incorporate multiple learning activities for scenario-based learning• Evaluated the effectiveness of learning and development programs and utilizing relevant evaluation data to revise or recommend changes in program design.• Track, monitor and analyze results of implemented programs to facilitate the continuous improvement of programs as well as to identify further individual and team needs.• Provide technical setup and support for Virtual Classroom or Distance Learning platforms.• Developed requirements for selecting Learning Management System, selected vendor and rolled out LMS into organization of 10,000 employees. • Designed Surveys from inception, test phase, to roll out and evaluation. Evaluations included: IS&T Engagement Survey, HR Customer Service Survey. Show less

Greater Boston Area

• Handled all aspects of the recruitment process such as opening job requisitions, sourcing, screening, pre-employment checks, compliance and on-boarding. • Helped fellow employees create electronic documentation forms in order to create more effective communication• Full cycle recruitment of non-exempt and exempt openings, create job descriptions, schedule and conduct candidates phone screens and interviews, execute reference and background checks, prepare new hire paperwork, track and… Show more • Handled all aspects of the recruitment process such as opening job requisitions, sourcing, screening, pre-employment checks, compliance and on-boarding. • Helped fellow employees create electronic documentation forms in order to create more effective communication• Full cycle recruitment of non-exempt and exempt openings, create job descriptions, schedule and conduct candidates phone screens and interviews, execute reference and background checks, prepare new hire paperwork, track and update candidate application progress in OpenHire, forward resumes and applications to respective hiring managers; offers range from entry to director level.• Designed and issued employee surveys and solicit department feedback, analyze results and comments, incorporate findings into new and future programs using Qualtrics.• Maintain records of new hire and current employees such as personnel transactions, promotions, and transfers using OnBase.• Developed streamlined scanning protocols to efficiently update employee personnel data• Wrote and placed advertisements, posted positions on the BUMC website and Internet, reviewed resumes, screened applicants over the phone, coordinated searches through employment agencies, coordinated and conducted interviews, checked references, extended offers to top candidates based on internal equity.• Designed, developed social media strategy including pages for Human Resources and manage HootSuite account for daily posts and negotiated contract for LinkedIn Recruiter licenses for active recruiting. • Strategized with HR Leadership recruitment strategy for University, using LinkedIn Recruiter Tools• Created collaboration between related Higher Education Organizations through candidate share and case management organizations included (Harvard Medical Campus, MIT, Boston Medical Center, and Northeastern University) Show less

Boston, Ma

• Provided customer assistance for Admissions Office and assist in data entry of new potential law students• Communicated office and students needs to office administrators

New Haven & Bridgeport, Ct

•Conducted small group workshops with advisees. Workshop topics will include such things as skill building, financial literacy, enhancing relationships with peers/teachers/staff, substance abuse and conflict resolution.•Reported quarterly to designated school counselor and their students’ teachers to discuss students’ overall progress. The reports include the student’s current academic status, academic progress plan, academic goals, challenges faced and progress made.

New Haven, Ct

-Create & Coordinate Community Service Activities for the Graduate Student Body-Meet annually with Student Affairs Community Service Committee to collaborate on activities. -Organize groups to work with Habitat for Humanity.

Office Of Student Activities In West Haven, Ct

• Planned and coordinated campus wide events (Homecoming, Greek Week, and Greek Socials)• Compiled and analyzed student data, using statistical formulas for reporting student club results• Advised Greek student council (fraternities/sororities) meetings, events and established learning outcomes

Coordinate all marketing efforts for benefitOversee updates of social media outlets (Twitter, Facebook, and Tumblr)Delegate tasks to team members to complete weekly challenges

Updated Three Pension Plans for Town, Police and School.Incorporated changes from selectman meetings to Pension Plans and created additional changes to be approved by town actuary.

Bridgewater State College, Bridgewater, Ma

Worked one-on-one with "at-risk" youth from Brockton, MA by assisting with homework and time management skills.

Bridgewater, Ma

Coordinated student groups into advising and various other programs to orient them to college life.

Ballymore Eustace, Kildare Co Ireland

-Facilitated individual sessions based on age/ability appropriate experiential program for groups of 8 to 12 campers-Supervised cottage group and attended to daily needs of individual campers-Collaborated to ensure that all cottage areas/facilities are prepared and ready for campers

Bridgewater, Ma

· Provided support for students, faculty, and staff technology at Moakley Center IT help desk.· Diagnosed and repaired laptops for BSU Dell laptop program.· Cleaned out viruses on PC Computers and helped students with issues and concerns.- Guided and assisted faculty with classroom technology.

Boston, Ma

- Sorted and verified the accuracy of game data before entering into system (AS/400).- Entered player data into computers for use in analyses and reports.- Compiled and prepared reports and documents pertaining to player activity to be presented to minor league organizations.

Master'S Degree, Public Administration

Activities and Societies: Graduate Student Council (Community Service Chair) Certificate in Human Resources (Relevant courses: Human.

Bachelors, Sociology

Activities and Societies: Member of Kappa Delta Phi National Fraternity, Circle K, BSU Buddies, Alpha Kappa Delta Honor Society.