Daniel Jones Email & Phone Number

Tokyo, Jp

Greater Tokyo Area

Responsible for the design and accurate record keeping of telecommunications equipment for Rakuten-internal projects. Track projects that involve adding, removing and updating equipment information and cable connections at data center locations. Involved with new process workflows related to handover procedures to IT operations departments and data center maintenance teams.- Maintain accurate records for data center IT and telecommunications equipment for Rakuten-internal and customer projects. - Design rackmount elevations, power load, and network cabling diagrams for central data centers.- Utilize internal toolkits to design and track IT equipment, servers and transport equipment. Work closely with internal App development teams to further enhance the toolkits.- Travel to sites to confirm physical details of design and work with data center management.

Tokyo, Japan

Global operations involved in resolving incidents escalated from first line support, engineering groups and tickets issued by automation. Manage Edge Site operations and maintenance procedures through dispatches to local engineering teams with outlined tasks and expectations. Incident resolution done in alignment with internal incident, change, configuration and project management processes while adhering to established Service Level Targets.

Within 23 Wards, Tokyo, Japan

- Linux experience, PC/Server hardware experience, Basic networking, Device installation and network wiring/cabling experience- Experience with task tracking, prioritization and escalation procedures - trouble ticket system- Understanding of maintenance windows / change management systems - policy, process, and procedures- Understanding of data center facilities

Tokyo, Japan

- International account coordination for various technology companies expanding presence in Japan- Create PR proposals targeting specific technology sectors- Attend press events

Greater Seattle Area

• Continued support of Layer 1 (OSI Model) data center designs during Sprint’s acquisition of Clearwire’s assets. Including identification of carryover equipment, part mapping, and stock levels.• Update and create new Job Aids for Layer 1 device configurations and back-end infrastructure.• Receive project augment requests from various groups and provide a design package with all necessary connections and materials required in order to complete the augment request

Bellevue, Wa

• ‘Support Transition’ - Continue support of Clearwire’s data center management.• Design solutions for power, space, and equipment installation complications.

Kirkland

• Worked with senior management, engineers from other departments, and team members to create processes and standards to streamline the network documentation procedure for network changes and new builds.• Develop infrastructure solutions to meet the demand of a growing data center and new hardware requirements. Initiate communication with vendors about equipment and transceiver specifications. Piece together bill of material reports for equipment orders.• Supported projects requiring extensive man-hours and expertise.• Remotely log into devices over VPN to verify port configuration, descriptions, and check hardware status.

Kirkland

• Developed standards and practices for a newly implemented data center management program to help reduce design errors, enhance the speed of new builds, and provide a type of change management system.• Collaboratively designed physical data center placement of equipment and cable connections with senior network engineers based on market requirements and design layouts.• Facilitated coordination with the vendor of the data center management program to augment functionality, increase the options available to meet the engineering team’s data requirements, and boost user productivity.

Shadowed Lockheed IT staff in their daily routines. Went on calls to various sites regarding user issues with computers. Performed computer swaps and location changes for employees. Attended staff meetings that discussed about future projects and current issues.

Master Of Arts (M.A.), Global Communications, 3.9

Bachelor Of Science, Network Communications And Administration

Associate Of Applied Science, Network Information Systems