Daniel Sullivan Email & Phone Number

• Senior Technical Support Specialist performing systems administration functions including Windows server and desktop administration, LAN/WAN/VPN administration, Hyper-V and VMware administration and system security.
• Recipient of the TeamLogic IT National 2015 Technician of the Year Award.
• Designed, planned and performed installations and upgrades of server, networking and telephone systems, streamlining operations and increasing productivity for both small and medium-sized businesses.
• Performed migrations to Office 365 to reduce the infrastructure load of businesses that do not require an on-premises Exchange server, often eliminating the need to purchase new hardware by re-purposing their former.
• Minimized lost productivity by reducing server downtime through proactive monitoring and early problem detection of hardware and operating system parameters.
• Identified server and networking solutions, enabling businesses to reduce costs, maximize productivity and meet the organization’s goals and objectives.

Mission Viejo, CA

• Established in 2002 as the Sullivan Solution and incorporated in 2003 as TriPoint Technology, Inc., the firm was a full-service provider of IT consulting services, dedicated to assisting professional offices as well as.
• Stabilized, expanded and protected client networks and desktop environments. Configured, installed and maintained servers to maximize Web hosting, terminal server, file/print sharing, domain controller and Exchange.
• Directed the implementation and performance tuning of Windows Server 2000, 2003, 2008 and associated desktop environments. Delivered major improvements to existing VPN systems that drastically improved remote worker.
• Resolved a history of problematic network failures for numerous clients by identifying the root cause and reconfiguring or replacing the equipment as required.
• Replaced vulnerable client network components with business-class equipment, greatly increasing their level of security.
• Designed, installed, configured, and maintained server, networking, desktop and phone systems

Irvine, CA

• Keen Personal Media was a broadband software and services company providing next-generation personal video recording products and technologies. The Company offered its TV4me PVR software and SideCar PVR peripheral.
• Provided field engineering support for emerging TV4me PVR (DVR) product at Cable TV testing facilities.
• Performed as Subject Matter Expert in Cable Television systems and industry standard practices.
• Engaged cable television C-Level, senior management executives and national engineering directors in sales presentations and demonstrations of the TV4me product.
• Tested, re-programmed and repaired TV4me products to board level.
• Consulted with key engineering decision makers for feature and operational product improvements.

• Comcast Cable is the largest cable company and home Internet service provider in the United States and is the nation's third largest home telephone service provider. Key Contributions
• Performed as Subject Matter Expert in RF, Digital Cable plant and industry standard practices, Cable Modem Termination Systems, Hybrid Fiber-Coax Cable Television systems, and optical transport systems.
• Directed a team of 28 Network Engineering team members to maintain all aspects of the cable plant and associated networks.
• Responsible for the hiring, supervision, training, and support of the technical operations team.
• Developed and owned the implementation and management of the department’s annual budget.
• Developed and executed a manpower budget that drove operational efficiency while achieving the highest customer service standards.