Daniel Sullivan Email & Phone Number

Senior Technical Support Specialist performing systems administration functions including Windows server and desktop administration, LAN/WAN/VPN administration, Hyper-V and VMware administration and system security hardening. Manage AD/DNS/DHCP, Office 365, Exchange, SQL, IIS, SharePoint and FTP servers, phone systems, wireless access points, Mac computers, tablets and mobile devices. Design and implement highly available (HA) and disaster recovery (DR) solutions for clients.Key Contributions• Recipient of the TeamLogic IT National 2015 Technician of the Year Award.• Designed, planned and performed installations and upgrades of server, networking and telephone systems, streamlining operations and increasing productivity for both small and medium-sized businesses.• Performed migrations to Office 365 to reduce the infrastructure load of businesses that do not require an on-premises Exchange server, often eliminating the need to purchase new hardware by re-purposing their former Exchange server into a domain controller, archive server or print server.• Minimized lost productivity by reducing server downtime through proactive monitoring and early problem detection of hardware and operating system parameters.• Identified server and networking solutions, enabling businesses to reduce costs, maximize productivity and meet the organization’s goals and objectives.• Mentoring of new and junior technicians.

Mission Viejo, Ca

Established in 2002 as the Sullivan Solution and incorporated in 2003 as TriPoint Technology, Inc., the firm was a full-service provider of IT consulting services, dedicated to assisting professional offices as well as small and medium-sized businesses meet their business objectives by providing expert consulting, installation and maintenance of their IT infrastructure.Key Contributions• Stabilized, expanded and protected client networks and desktop environments. Configured, installed and maintained servers to maximize Web hosting, terminal server, file/print sharing, domain controller and Exchange server performance.• Directed the implementation and performance tuning of Windows Server 2000, 2003, 2008 and associated desktop environments. Delivered major improvements to existing VPN systems that drastically improved remote worker productivity.• Resolved a history of problematic network failures for numerous clients by identifying the root cause and reconfiguring or replacing the equipment as required.• Replaced vulnerable client network components with business-class equipment, greatly increasing their level of security.• Designed, installed, configured, and maintained server, networking, desktop and phone systems• Provided consulting services for business owners to identify technology requirements and successfully managed the resulting projects through completion.• Troubleshot and fully resolved complex server, router, switch, wiring, desktop and user issues• Provided software, hardware and best practices training to end users enabling them to maximize their productivity.• Proactively monitored and maintained client systems via combination of remote and on-site visits to avoid unexpected downtime.

Irvine, Ca

Keen Personal Media was a broadband software and services company providing next-generation personal video recording products and technologies. The Company offered its TV4me PVR software and SideCar PVR peripheral, which enabled MSOs to provide personalized video recording, pay-per-view (PPV), video-on-demand (VOD) promotion, targeted advertising, Interactive TV (ITV), and T-commerce.Key Contributions• Provided field engineering support for emerging TV4me PVR (DVR) product at Cable TV testing facilities.• Performed as Subject Matter Expert in Cable Television systems and industry standard practices.• Engaged cable television C-Level, senior management executives and national engineering directors in sales presentations and demonstrations of the TV4me product.• Tested, re-programmed and repaired TV4me products to board level.• Consulted with key engineering decision makers for feature and operational product improvements.• Performed as internal liaison between the Engineering and Sales/Marketing departments.

Comcast Cable is the largest cable company and home Internet service provider in the United States and is the nation's third largest home telephone service provider. Key Contributions• Performed as Subject Matter Expert in RF, Digital Cable plant and industry standard practices, Cable Modem Termination Systems, Hybrid Fiber-Coax Cable Television systems, and optical transport systems.• Directed a team of 28 Network Engineering team members to maintain all aspects of the cable plant and associated networks.• Responsible for the hiring, supervision, training, and support of the technical operations team. • Developed and owned the implementation and management of the department’s annual budget. • Developed and executed a manpower budget that drove operational efficiency while achieving the highest customer service standards. • Provided high-level, detailed design and engineering input for all major projects.• Selected, supported and managed external engineering contractors and vendors.• Engaged vendors to obtain quotes and issued purchase orders to secure cable plant supplies, test equipment and tools.• Provided engineering support to all technical departments.• Established, monitored, and maintained daily quota levels and service route schedules. • Purchased and managed fleet vehicles.