Covid-19 Case Investigator
- Conducted interviews (20-40 calls per day) with patients to gather information including symptom history, source of illness, list of close contacts, and activity history while infectious- Provided industry-leading health education and guidance to help prevent disease transmission- Onboarded and trained new team members (9 members)- Leveraged contact-tracing software daily (CommCare) to record data- Developed rapport with patients by providing support and collecting information and guided patients through next steps in the contact tracing process