Daniel Kelley Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

I lead senior-level improvement initiatives with a strong focus on the Six Sigma framework. My role drives CX leadership in collaboration with key business functions, achieving outcomes which contribute positively to experience and the bottom-line. In 2024 I was recognised for my contributions as an Award Winner.

Tokyo, Japan

IQOS leads the billion dollar heat-not-burn category in Japan, reaching over 8.5 million adult users. In my time with IQOS I managed eCommerce payments, in PMI's largest market & was able to successfully reduce fraud activities for the region through development of a strategic framework. Furthermore I played a key role in adapting, implementing & optimising multiple retention initiatives for the Japanese contact centres.

Tokyo, Japan

Working for the joint venture between Takeda & Teva, based in Tokyo, I directed projects & AOP planning across 9 sites in Japan, Indonesia, Thailand, India, Russia, and Serbia.

In a leadership capacity, I specialised in managing new product introductions, commercialising innovative new products, and optimising commercial offerings. Highlights of this role include the end-to-end development of a flagship desktop/mobile application for customer cylinder asset management, the successful introduction of innovative rental offers aligned with market competitiveness, and overseeing acceptance testing for new digital cylinders in the South Pacific region.

Sydney

I was in charge of optimising and managing the financial performance of Packaged Gases distribution function. I consistently exceeded functional targets within tight timelines.

Sydney, Australia

I provided insights and project management for the Packaged Gases and Equipment Supply Chain Function, earning the 2013 South Pacific Operational Excellence Award.

Executive Leadership Programme

Grade: Distinction

Entreprenurial Edge Programme

Grade: Distinction

Master Of Science, Logistics, High Distinction

Deans list / Top graduating student

Bachelor Of Commerce, Corporate Finance & International Business, Distinction

Diploma Of Languages, Japanese, High Distinction

Sace, Atar/Ter 93.05

Activities and Societies: PrefectGraduating year Book Prize winner: Economics and Japanese.