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Daniel Kelley is listed as CX & Process Improvement 🚀 🇦🇺 | 🇯🇵Optus | PMI IQOS | Takeda & Teva Pharma | Linde at Optus, a company with 10167 employees, based in Sydney, New South Wales, Australia. AeroLeads shows a matched LinkedIn profile for Daniel Kelley.
Daniel Kelley previously worked as CX Optimisation Manager at Optus and Commercial & Care Program Mangement, IQOS at Philip Morris International. Daniel Kelley holds Executive Leadership Programme from Saïd Business School, University Of Oxford.
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As the CX Optimisation Manager at Optus, I leverage my eight years of experience in Sydney and six years in Tokyo across FMCG, Pharmaceuticals, Industrial Gases and Telecommunications to deliver amazing customer experiences and operational excellence.
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Sydney, New South Wales, Australia
I lead senior-level improvement initiatives with a strong focus on the Six Sigma framework. My role drives CX leadership in collaboration with key business functions, achieving outcomes which contribute positively to experience and the bottom-line. In 2024 I was recognised for my contributions as an Award Winner.
Tokyo, Japan
IQOS leads the billion dollar heat-not-burn category in Japan, reaching over 8.5 million adult users. In my time with IQOS I managed eCommerce payments, in PMI's largest market & was able to successfully reduce fraud activities for the region through development of a strategic framework. Furthermore I played a key role in adapting, implementing &.
Tokyo, Japan
Working for the joint venture between Takeda & Teva, based in Tokyo, I directed projects & AOP planning across 9 sites in Japan, Indonesia, Thailand, India, Russia, and Serbia.
In a leadership capacity, I specialised in managing new product introductions, commercialising innovative new products, and optimising commercial offerings. Highlights of this role include the end-to-end development of a flagship desktop/mobile application for customer cylinder asset management, the successful introduction of innovative rental offers.
Sydney
I was in charge of optimising and managing the financial performance of Packaged Gases distribution function. I consistently exceeded functional targets within tight timelines.
Sydney, Australia
I provided insights and project management for the Packaged Gases and Equipment Supply Chain Function, earning the 2013 South Pacific Operational Excellence Award.
Other employees you can reach at optus.com.au. View company contacts for 10167 employees →
Jody Sebastien
Colleague at Optus
Greater Melbourne Area, Australia
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BJ
Bren J
Colleague at Optus
Greater Melbourne Area, Australia
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TL
Tony Lyng
Colleague at Optus
Greater Sydney Area, Australia
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JC
Jonas Condes
Colleague at Optus
Sydney, New South Wales, Australia, Australia
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LB
Leon Bengelsdorf
Colleague at Optus
Greater Melbourne Area, Australia
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SM
Shaun Manning
Colleague at Optus
Greater Melbourne Area, Australia
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DS
Daniel Stevens
Colleague at Optus
Greater Newcastle Area, Australia
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LK
Linda Kepcher
Colleague at Optus
Singapore, Singapore
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NG
Nikhil Gunti
Colleague at Optus
Greater Melbourne Area, Australia
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JT
Jacqueline Thompson
Colleague at Optus
Victoria, Australia, Australia
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Deans list / Top graduating student
Activities and Societies: PrefectGraduating year Book Prize winner: Economics and Japanese.
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Daniel Kelley works for Optus.
Daniel Kelley is listed as CX & Process Improvement 🚀 🇦🇺 | 🇯🇵Optus | PMI IQOS | Takeda & Teva Pharma | Linde at Optus.
Daniel Kelley is based in Sydney, New South Wales, Australia while working with Optus.
Daniel Kelley has worked for Optus, Philip Morris International, Teva Pharmaceuticals, and Boc South Pacific.
Daniel Kelley's colleagues at Optus include Jody Sebastien, Bren J, Tony Lyng, Jonas Condes, and Leon Bengelsdorf.
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Daniel Kelley holds Executive Leadership Programme from Saïd Business School, University Of Oxford.
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