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Daniel J. is listed as Enterprise Service Desk Operations Lead at Leidos at Leidos, a company with 24071 employees, based in Kansas City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at leidos.com and a matched LinkedIn profile for Daniel J..
Daniel J. previously worked as Enterprise Service Desk Operations Lead at Leidos and Operations Lead Enterprise Service Desk at Perspecta. Daniel J. holds Network And System Administration/Administrator from Centriq Training.
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AeroLeads found 1 current-domain work email signal for Daniel J.. Compare company email patterns before reaching out.
You know, my passion for computers began in my youth. I took a beginners computer class that taught us how to write simple programs in Basic, and it really excited me. After graduation I took a different path joining the military but the newer IT world had taken hold. So, during that 23 year career, I continued to improve my computer knowledge base. I used Technology every chance I was given to make my task quicker, more efficient , and easier. I even created a few databases in Enable and Access for tracking human resourse data and training requirements. The day to day use of technology helped me achieve my duties as the Brigade Senior HR Master Sergeant to smoothly prepare, deploy, maintain and return the soldiers who depended on me.When I transitioned out of the military, I became an admissions coordinator for a Skilled Nursing Facility and was the go to person for IT issues. While I was there,, we implemented electronic medical records and a building wide WiFi. I was the lead person for planning, coordinating, and overseeing the implementation of the new applications. Once completed, I had the role of administrating the medical records database system.It has been the culmination of the major and minor skills I learned in the military (leadership, teamwork, communication, decision making, and time management) combined with my years of customer service, information technology skills and certifications that has allowed me to advance to my current role as the Senior Lead for a fast growing Enterprise Service Desk being implemented by the USMC.This is what I bring to any organization or employer.
Listed skills include Leadership, Team Building, Information Technology, Customer Relations, and 32 others.
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A career timeline built from the work history available for this profile.
Kansas City, Missouri, United States
Making and being accountable for decisions in regard to customer service, quality control, process changes, personnel and other day to day functions of a 24/7 Tier 1.5 Enterprise Service Desk. Manage and provide guidance for a growing number of Junior/Senior Service Desk Analyst, Leads, D&A, and Reporting personnel with day to day functions, scheduling.
Kansas City, Missouri Area
Making and being accountable for decisions in regard to customer service, quality control, process changes, personnel and other day to day functions of a 24/7 Tier 1.5 Enterprise Service Desk. Manage and provide guidance for a growing number of Junior/Senior Service Desk Analyst, Leads, D&A, and Reporting personnel with day to day functions, scheduling.
Kansas City, Missouri Area
Making and being accountable for decisions in regard to customer service, quality control, process changes, personnel and other day to day functions of a 24/7 Tier 1.5 Enterprise Service Desk. Manage and provide guidance for a growing number of Junior and Senior Analyst Service Desk personnel with day to day functions, scheduling, meeting training.
USMC IT Center, Kansas City, MO
Oversee daily Service Desk personnel and Queue Manager. Assist Desk Analyst in resolving issues received by phone, email, and Remedy ticketing system. Preparing and executing the change from 8 regional service desk to an Enterprise Service Desk at this location. Research and provide analytical reports as needed.
Overland Park, Kansas
Tasks include returning client calls, answering the phone for inbound client support calls, managing trouble tickets, remotely assisting clients via desktop connection software, documenting solutions and processes, and responding to e-mails. Implement new solutions, collaborate with vendors, and advise clients on technology best practices. Client-facing.
Kansas City, Missouri Area
Kansas City, Missouri
Other employees you can reach at leidos.com. View company contacts for 24071 employees →
Derrick Jordan
Colleague at Leidos
Germantown, Maryland, United States, United States
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Stephanie Snyder
Colleague at Leidos
Falls Church, Virginia, United States, United States
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Teresa Rohman
Colleague at Leidos
Bowling Green Metropolitan Area, United States
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Troy Wilch
Colleague at Leidos
Bulverde, Texas, United States, United States
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Frinso Padavil, Pmp
Colleague at Leidos
Washington, District Of Columbia, United States, United States
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Allen F. Hatch
Colleague at Leidos
Harrisonburg, Virginia, United States, United States
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WK
William Kyle
Colleague at Leidos
Bethesda, Maryland, United States, United States
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PF
Patti-Jo Ferraro
Colleague at Leidos
Schenectady, New York, United States, United States
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T(
Tanya (Rita) Bueno
Colleague at Leidos
Lincoln, California, United States, United States
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AM
Alex M.
Colleague at Leidos
Gyeonggi, South Korea, Korea, Republic Of
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Technical Competencies: -Installing, configuring, managing, and maintaining hardware. -Windows Server 2012 and Windows 7 configuration.
Quick answers generated from the profile data available on this page.
Daniel J. works for Leidos.
Daniel J. is listed as Enterprise Service Desk Operations Lead at Leidos at Leidos.
AeroLeads has found 1 work email signal at @leidos.com for Daniel J. at Leidos.
Daniel J. is based in Kansas City Metropolitan Area, United States, United States while working with Leidos.
Daniel J. has worked for Leidos, Perspecta, Strategic Data Systems (San Diego), Erickson Solutions Group, and Timberlake Care Center.
Daniel J.'s colleagues at Leidos include Derrick Jordan, Stephanie Snyder, Teresa Rohman, Troy Wilch, and Frinso Padavil, Pmp.
You can use AeroLeads to view verified contact signals for Daniel J. at Leidos, including work email, phone, and LinkedIn data when available.
Daniel J. holds Network And System Administration/Administrator from Centriq Training.
Daniel J. is listed with skills including Leadership, Team Building, Information Technology, Customer Relations, Windows Server, Client Relations, Training And Development, and Networking.
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