Daniel J. Email and Phone Number
Daniel J. work email
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Daniel J. personal email
You know, my passion for computers began in my youth. I took a beginners computer class that taught us how to write simple programs in Basic, and it really excited me. After graduation I took a different path joining the military but the newer IT world had taken hold. So, during that 23 year career, I continued to improve my computer knowledge base. I used Technology every chance I was given to make my task quicker, more efficient , and easier. I even created a few databases in Enable and Access for tracking human resourse data and training requirements. The day to day use of technology helped me achieve my duties as the Brigade Senior HR Master Sergeant to smoothly prepare, deploy, maintain and return the soldiers who depended on me.When I transitioned out of the military, I became an admissions coordinator for a Skilled Nursing Facility and was the go to person for IT issues. While I was there,, we implemented electronic medical records and a building wide WiFi. I was the lead person for planning, coordinating, and overseeing the implementation of the new applications. Once completed, I had the role of administrating the medical records database system.It has been the culmination of the major and minor skills I learned in the military (leadership, teamwork, communication, decision making, and time management) combined with my years of customer service, information technology skills and certifications that has allowed me to advance to my current role as the Senior Lead for a fast growing Enterprise Service Desk being implemented by the USMC.This is what I bring to any organization or employer.
Leidos
View- Website:
- leidos.com
- Employees:
- 24071
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Enterprise Service Desk Operations LeadLeidos May 2021 - PresentKansas City, Missouri, United StatesMaking and being accountable for decisions in regard to customer service, quality control, process changes, personnel and other day to day functions of a 24/7 Tier 1.5 Enterprise Service Desk. Manage and provide guidance for a growing number of Junior/Senior Service Desk Analyst, Leads, D&A, and Reporting personnel with day to day functions, scheduling, continueing training requirements, and minor HR needs. Oversee the use of and provide technical guidance in the BMC Remedy ticketing system with a primary focus on Incident Management, Service Request Management, and Foundations Management People Records. Assist Junior Leads and Desk Analyst in resolving IT issues received by phone, email, and Remedy ticketing system to a growing customer base of Military, Government, and Contractor users in order to meet the Government stake holders SLA/SLT. Preparing and executing the change from 8 regional service desks to an Enterprise Service Desk with two separate geographical locations. Monitor ticket, phone, email, and IM traffic to identify regional and enterprise trends affecting the users, then communicating with other regional desk and higher tiers to track and resolve the issue. Research and provide analytical data verbally or in report format as required. Conduct other functions as identified by the stake holder -
Operations Lead Enterprise Service DeskPerspecta Dec 2019 - May 2021Kansas City, Missouri AreaMaking and being accountable for decisions in regard to customer service, quality control, process changes, personnel and other day to day functions of a 24/7 Tier 1.5 Enterprise Service Desk. Manage and provide guidance for a growing number of Junior/Senior Service Desk Analyst, Leads, D&A, and Reporting personnel with day to day functions, scheduling, continueing training requirements, and minor HR needs. Oversee the use of and provide technical guidance in the BMC Remedy ticketing system with a primary focus on Incident Management, Service Request Management, and Foundations Management People Records. Assist Junior Leads and Desk Analyst in resolving IT issues received by phone, email, and Remedy ticketing system to a growing customer base of Military, Government, and Contractor users in order to meet the Government stake holders SLA/SLT. Preparing and executing the change from 8 regional service desks to an Enterprise Service Desk with two separate geographical locations. Monitor ticket, phone, email, and IM traffic to identify regional and enterprise trends affecting the users, then communicating with other regional desk and higher tiers to track and resolve the issue. Research and provide analytical data verbally or in report format as required. Conduct other functions as identified by the stake holder -
Senior LeadStrategic Data Systems (San Diego) Feb 2018 - Dec 2019Kansas City, Missouri AreaMaking and being accountable for decisions in regard to customer service, quality control, process changes, personnel and other day to day functions of a 24/7 Tier 1.5 Enterprise Service Desk. Manage and provide guidance for a growing number of Junior and Senior Analyst Service Desk personnel with day to day functions, scheduling, meeting training requirements, and minor HR needs. Oversee the use of and provide technical guidance in the BMC Remedy ticketing system with a primary focus on Incident Management, Service Request Management, and Foundations Management People Records. Assist Junior Leads and Desk Analyst in resolving IT issues received by phone, email, and Remedy ticketing system to a growing customer base of Military, Government, and Contractor users in order to meet the Government stake holders SLAs. Preparing and executing the change from 8 regional service desks to an Enterprise Service Desk in two separate geographical locations and. Monitor ticket, phone, email, and IM traffic to identify regional and enterprise trends affecting the users, then communicating with other regional desk and higher tiers to track and resolve the issue. Research and provide analytical data verbally or in report format as required. Conduct other functions as identified by the stake holder. -
Enterprise Service Desk LeadStrategic Data Systems (San Diego) Apr 2017 - Feb 2018Usmc It Center, Kansas City, MoOversee daily Service Desk personnel and Queue Manager. Assist Desk Analyst in resolving issues received by phone, email, and Remedy ticketing system. Preparing and executing the change from 8 regional service desk to an Enterprise Service Desk at this location. Research and provide analytical reports as needed. -
Service Desk AnalystStrategic Data Systems (San Diego) Sep 2015 - Mar 2017Kansas City, Missouri Area -
Remote Client EngineerErickson Solutions Group May 2015 - Sep 2015Overland Park, KansasTasks include returning client calls, answering the phone for inbound client support calls, managing trouble tickets, remotely assisting clients via desktop connection software, documenting solutions and processes, and responding to e-mails. Implement new solutions, collaborate with vendors, and advise clients on technology best practices. Client-facing role, with exposure daily to end-user questions, network/desktop troubleshooting, and the opportunity to both learn and apply new skills. -
Admissions CoordinatorTimberlake Care Center Oct 2009 - Jan 2015Kansas City, Missouri Area• Review medical records and determine eligibility for Admissions into a skilled nursing environment• Supervised and managed 1 part-time employees• Verified insurance benefits and authorizations• Performed customer service: Toured potential clients and/or family, gave information of the phone, completed admission forms with residents, fielded resident complaints and if needed, forwarded up the chain of command for resolution• Utilized MS Word, Excel, and Access in day to day taskIT RESPONSIBILITIES:• Provided maintenance and troubleshooting of all technologies in the location• Was lead person for planning, coordinating, and overseeing the implementation of web based medical records called and a building wide WiFi• Local database administrator for our web based Electronic Medical Records (MatrixCare)
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Master Sergeant / Brigade Senior Human Resource NcoUs Army Sep 1986 - Oct 2009Kansas City, Missouri• Supervised and managed 4 – 7 personnel in the Human Resource field; Indirectly managed 4 subordinate unit’s HR departments• Planned and Managed the HR requirements for deployment, day to day function, and return of a 500+ person Battalion 2005-2006• Planned and Managed the HR requirements for deployment, day to day functions, and return of a 1000+ person Brigade 2008-2009• Gathered and interpreted data for reporting purposes• Advised on HR related issues/guidance during planning by researching, interpreting, and/or creating new HR policy.• Resolved customer issues as related to benefits, pay, advancement, awards, retention, evaluation, retirement, and other subjects• Other training and experience in logistics, combat engineer, legal specialist, and chemical nco.• Utilized MS Word, Excel, Access, Power Point, and Outlook to accomplish daily task• Developed multiple databases in Access and Enable to assist in tracking personnel information and training• Attended three major leadership training courses• SKILLS: Leadership, team work, time management, communication, decision making, delegating, problem solving, flexible, work exceptionally under stress, quick learner, dedicated.
Daniel J. Skills
Daniel J. Education Details
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Network And System Administration/Administrator -
Metropolitan Community College - LongviewGeneral Studies -
Metropolitan Community College-Penn ValleyGeneral Studies
Frequently Asked Questions about Daniel J.
What company does Daniel J. work for?
Daniel J. works for Leidos
What is Daniel J.'s role at the current company?
Daniel J.'s current role is Enterprise Service Desk Operations Lead at Leidos.
What is Daniel J.'s email address?
Daniel J.'s email address is da****@****are.com
What schools did Daniel J. attend?
Daniel J. attended Centriq Training, Metropolitan Community College - Longview, Metropolitan Community College-Penn Valley.
What skills is Daniel J. known for?
Daniel J. has skills like Leadership, Team Building, Information Technology, Customer Relations, Windows Server, Client Relations, Training And Development, Networking, Customer Satisfaction, Troubleshooting, Client Services, Military Leadership.
Who are Daniel J.'s colleagues?
Daniel J.'s colleagues are Natasha G., Michelle Kyzer, Allen Taylor, Allan Morley Smith, Timothy O'connell, Kenan Pozegic, Andrew Loughran.
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Daniel Bell
New York, Ny2btsnyc.com, belltech.it
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