Daniël Kretzen Email & Phone Number

Cape Town, Wc, Za

Sydney

Manage Preventive maintenance and provide support for ALL Onboard IT related Systems H/W, S/W, VM’s and Physical Servers including Systems DB Servers, File Server, Micros-Fidelio POS Servers & Terminals, Internet Server & Proxy, Anti-Virus Server, Print Server, Workstations, Network Switches, AP’s, Network Printers and ALL other Peripherals including Handheld Devices & KiosksDaily Monitoring of Database Servers, Application Servers, Anti-Virus Server including H/W and S/W applications… Show more Manage Preventive maintenance and provide support for ALL Onboard IT related Systems H/W, S/W, VM’s and Physical Servers including Systems DB Servers, File Server, Micros-Fidelio POS Servers & Terminals, Internet Server & Proxy, Anti-Virus Server, Print Server, Workstations, Network Switches, AP’s, Network Printers and ALL other Peripherals including Handheld Devices & KiosksDaily Monitoring of Database Servers, Application Servers, Anti-Virus Server including H/W and S/W applications, Multimedia packages, Network (Wired and Wireless) ensuring Stability including updating and patching where required on a scheduled basisManage Backup System and prevent loss of system critical dataManage all IT aspects of check in on Embarkation Day – Setup of IT infrastructure in the Terminal, onsite support for smooth execution of check in process, ensure captured data accurately synced to ship Database – ensure all equipment functional and spare inventory keptIdentify and Coordinate Training/development/support for personnel at departmental levelInventory Tracking and Coordinating with shore side IT for Consumables and Hardware onboardProvide assistance for all projects including installation and implementation of new Hardware by 3rd party vendors and ships contractors for all departmentsProficient in Fidelio Cruise System (DMS, Mobile Muster), Fidelio-Micros POS System including Terminals, Crunchtime / Net-Chef Inventory System, AMOS Inventory System, VING Door Key System and XControl paid Internet SystemRegularly partners with Shipboard Systems on planning, research, development, project enhancements, special projects, and creation of documentation for new hardware and software implementationKnowledge in Server Virtualization applications VSphere & VMwareKnowledge in HP BladeSystem and StorageWorks Enterprise Virtual Array Show less

Sydney, Australia

Manage delivery of paid internet services to guests and crewMaintaining in-depth knowledge of pricing tables, billing information, speed and access optionsProvide basic internet orientation, assistance and any queries regarding the Internet service Regular technical troubleshooting as instructed by Harris Satellite or the IT OfficerManage ship printers inventory, troubleshoot, service and perform basic maintenanceTroubleshoot, configure and assemble MICROS POS terminals… Show more Manage delivery of paid internet services to guests and crewMaintaining in-depth knowledge of pricing tables, billing information, speed and access optionsProvide basic internet orientation, assistance and any queries regarding the Internet service Regular technical troubleshooting as instructed by Harris Satellite or the IT OfficerManage ship printers inventory, troubleshoot, service and perform basic maintenanceTroubleshoot, configure and assemble MICROS POS terminals Assist IT Officer with day to day duties and all IT related issuesResponsible for building, configuring and installing new equipment, applications and standard operating environments (SOE)Responsible for event management process including logging, escalation, resolution and documentation of all issuesEscalating issues to the IT Officer where service level agreements exist and vendors as required Show less

Cape Town

Single point of contact for all IT related queries within the companyProviding IT support to 27 stores, a call centre and 2 Head Offices country wide.IT support included but not limited to:All hardware and software support + monitoring (Network infrastructure, Servers, Desktops, Laptops, Mobile devices, Printers, Scanners, CCTV, PABX and VOIP)Ensuring POS workstations and EFT devices connectivity and functionality Identifying and successfully resolving all technical issues… Show more Single point of contact for all IT related queries within the companyProviding IT support to 27 stores, a call centre and 2 Head Offices country wide.IT support included but not limited to:All hardware and software support + monitoring (Network infrastructure, Servers, Desktops, Laptops, Mobile devices, Printers, Scanners, CCTV, PABX and VOIP)Ensuring POS workstations and EFT devices connectivity and functionality Identifying and successfully resolving all technical issues presented to mePlanning and implementation of new technologyMaintaining accurate inventoryRemote administrationManaging and implementing backup solutionsDesign and Administrate company intranet within Microsoft SharePointAdministrate PWC hosted Microsoft ExchangeSource and Liaise with multiple vendors to ensure timeous procurement, supply and distribution of all information technology requirementsDocument and record process managementProviding support and training to personnel in the effective utilisation of software and hardware and providing recommendations about accessing informationProviding orientation to new users of existing technologyProviding and maintaining a secure and reliable information and network infrastructure. Managed and coached temp IT AssistantReporting directly to the Director of the company Show less

Thailand

Teach English to Mayatom 1 - 5 (Grades 8-11)Outcome based curriculumReading and Writing Listening and Speaking Creative WritingPreparation of Midterm and Final exam papersClassroom management Attendance reportsPersonal tutoring English Camp

Miami/Fort Lauderdale Area

(Diamond Princess January 2011 – March 2011)(Holland America Line Westerdam July 2010 – December 2010)(P&O Oceana December 2009 – May 2010)(Golden Princess March 2009 – July 2009)(P&O Oceana September 2008 – February 2009)(Carnival Victory March 2008 – August 2008)Product SalesAssisting and advising customers on onboard productServe as the manager and operator of an assigned internet café aboard a designated commercial cruise shipHardware used Microsoft… Show more (Diamond Princess January 2011 – March 2011)(Holland America Line Westerdam July 2010 – December 2010)(P&O Oceana December 2009 – May 2010)(Golden Princess March 2009 – July 2009)(P&O Oceana September 2008 – February 2009)(Carnival Victory March 2008 – August 2008)Product SalesAssisting and advising customers on onboard productServe as the manager and operator of an assigned internet café aboard a designated commercial cruise shipHardware used Microsoft Windows based workstations and Laptops; Setup of Passenger handheld and wireless devices (Macbook’s, iPad’s, iPhone’s, Tablets, Smart phones, E-readers)Maintenance of Internet café’s and MTN onboard service areas and operationsRepresent MTN and cruise line in a professional mannerCapture and balance all charges and refunds on MICROSDaily balancing of revenues with the cruise lineRunning day to day events of the onboard internet services- internet café for the guests and crew members- wireless access for the guests and crew membersMaintain respectful and courteous relations with the passengers and crew membersMaintain relationship with the MTN shore side technical support and officeProvide Internet orientation for passengers and crew membersProvide customer service to guests and crew in a professional mannerPerform all data processing and financial tracking reportsFollow and abide by the rules and regulations of assigned cruise lineProvide feedback and new ideas at weekly revenue meetingsEnsure adequate supplies stocked onboard assigned vesselMaintain a clean, neat, and orderly internet passenger and crew café at all timesEnsure proper storage and use of MTN equipmentWork directly with shore side manager to ensure shipboard success Show less

Cape Town

Itouch SAMonitoring of all Itouch servers locally and abroad. Hourly HTTP and FTP sms testing.Testing and checking of content and data feeds.Testing and monitoring of all live sms services. Testing of 35050, samsung & jippii portals (WAP+HTTP).Testing compatibility and functionality of new content.FTP Uploading of new content.Daily Checking Vodafone life and Vodacom4me portal content.Daily testing of all IVR lines.Daily updating of Company Reporting… Show more Itouch SAMonitoring of all Itouch servers locally and abroad. Hourly HTTP and FTP sms testing.Testing and checking of content and data feeds.Testing and monitoring of all live sms services. Testing of 35050, samsung & jippii portals (WAP+HTTP).Testing compatibility and functionality of new content.FTP Uploading of new content.Daily Checking Vodafone life and Vodacom4me portal content.Daily testing of all IVR lines.Daily updating of Company Reporting Database.QA new advertising, proofreading and checking data vs. online database.Support, feedback and follow up of all Corporate client queries.Interact directly with Vodacom, MTN and Cell C NMC Contact Centers.Escalate and follow up all Call Centre queries.Escalate, log and report on all faults.Escalate to and compile reports for Content partners.Escalate and liaise directly with the System Administrators, Content. Developers and Database Administrators.Testing and monitoring of all sms and IVR services for Brainbox a live aired game show on local etv. Monitoring of Brainbox gameshow network chartsEscalate and follow up all faults affecting Brainbox game show = the 3 Major Mobile networks(MTN, Vodacom and Cell C) BuongiornoMonitoring of Buongiorno OBS Billing system.Fault finding, Escalation and Follow up of all OBS Billing errors.Monitoring of Buongiorno B3a Database.Restarting of halted services on Buongiorno B3a Database.Fault finding, Escalation and Follow up of all B3a Database errors. Show less

Plettenberg Bay

Duties: Sales and Marketing of Wireless equipment. Pre-installation of Wireless equipment, assembly and configuration.Installation and setup of Wireless equipment. After sales support on Wireless equipment.Monitoring of Wireless network.Telephonic support on Wireless equipment and Internet connectivity.Service calls and maintenance of client base.Setup of Routers and configuration for WAN and LAN topography.Setup of home and small business LAN's.Maintenance… Show more Duties: Sales and Marketing of Wireless equipment. Pre-installation of Wireless equipment, assembly and configuration.Installation and setup of Wireless equipment. After sales support on Wireless equipment.Monitoring of Wireless network.Telephonic support on Wireless equipment and Internet connectivity.Service calls and maintenance of client base.Setup of Routers and configuration for WAN and LAN topography.Setup of home and small business LAN's.Maintenance support of Wireless High sites.Client Liaison and Service Ambassador. Show less

Plettenberg Bay

Waiting tables. Serving drinks.

Cape Town Area, South Africa

Deliver Call Centre Reports - Daily = Operational Stats, Operations Document Weekly = Technical Stats, Bounced Calls Report, Services Report , Late Agent Tracking, Leave/Sick ReconciliationMonthly = Services Totals, Ad Hoc documents Maintain + Create documents = Stats documents, Bounced Calls document, Late Agent Tracking Template, Alexander Forbes document.Manage Leave ProcessManage Swop Process.Manage Attendance ProcessProcess ManagementProcess… Show more Deliver Call Centre Reports - Daily = Operational Stats, Operations Document Weekly = Technical Stats, Bounced Calls Report, Services Report , Late Agent Tracking, Leave/Sick ReconciliationMonthly = Services Totals, Ad Hoc documents Maintain + Create documents = Stats documents, Bounced Calls document, Late Agent Tracking Template, Alexander Forbes document.Manage Leave ProcessManage Swop Process.Manage Attendance ProcessProcess ManagementProcess DocumentationDesign + Create NEW reports using MS Excel Show less

Miami/Fort Lauderdale Area

Taking photo's of passengers on CARNIVAL VALOR and CARNIVAL IMAGINATION.Interaction with Carnival guests Setup Portraits and professional photo shoots.Photo gallery Sales Photo gallery DisplayPromoting products on sale in Photo gallery

Cape Town

Duties: Deliver Call Centre Reports - Daily = Operational Stats, Operations Document Weekly = Technical Stats, Bounced Calls Report, Services Report , Late Agent Tracking, Leave/Sick ReconciliationMonthly = Services Totals, Ad Hoc documents Maintain + Create documents = Stats documents, Bounced Calls document, Late Agent Tracking Template, Alexander Forbes document.Manage Leave ProcessManage Swop Process.Manage Attendance ProcessProcess ManagementProcess… Show more Duties: Deliver Call Centre Reports - Daily = Operational Stats, Operations Document Weekly = Technical Stats, Bounced Calls Report, Services Report , Late Agent Tracking, Leave/Sick ReconciliationMonthly = Services Totals, Ad Hoc documents Maintain + Create documents = Stats documents, Bounced Calls document, Late Agent Tracking Template, Alexander Forbes document.Manage Leave ProcessManage Swop Process.Manage Attendance ProcessProcess ManagementProcess DocumentationDesign + Create NEW reports using MS ExcelAchievements: Outstanding performance Specialist Group year 2004/2005 Show less

Cape Town Area, South Africa

Duties: All internet + mail related technical queries on Winx/NT/2000/XP + MacAll dial-up setups + technical queries on Winx/NT/2000/XP + MacAll mail setups + technical queries on Winx/NT/2000/XP + MacAll modem installations + setup and problem solving on Winx/NT/2000/XP + MacBasic html queries on MWEB home personal webpage products. All MWEB home products supportAchievements: Technical Top Performer

Cape Town Area, South Africa

Duties: Hardware sales Software sales Setup PC to client's needs Managing PC department in Audio Vision Store Ordering of PC's + all PC related stock Stock takes Repaired PC's sold to clientsUpgrading + ordering of all components Liaised with suppliers + rep's Ensured product trainingAchievements: Salesman of the month in a no computer environment.

Cape Town Area, South Africa

Duties: PC Repairs Upgrading Problem SolvingNew PC's assemble All hardware + software driver installationsBasic network setup + problem solvingOther duties included : Stock take Creating new product codes on the databaseCapture new + current stock onto the database

Microsoft Certified Solutions Associate - Windows Server 2012

Microsost Specialist - Server Virtualization With Windows Server Hyper-V And System Center

Microsoft Certified Professional

Crisis Management And Human Behaviour Certificate

Apple Product Professional

Os X Mountain Lion Technical Training: Security

Ios Technical Training

Os X Mountain Lion Technical Training: Integration

Os X Mountain Lion Technical Training: Management

Os X Mountain Lion Technical Training: Deployment

Ccna

Cisco Certified Network Associate

Ccent

Cisco Certified Entry Network Technician

120 Hours Tefl Certification

Padi Open Water Certification

Seaman’S Certificate

Photographer

Professional Photographer

Linux +

Information Systems I

A+

Senior Certificate, Matric