Daniella Ferlaino Email & Phone Number

Toronto, On, Ca

Toronto, On, Ca

Montreal, Quebec, Canada

- Implemented and supervised Concordia University undergraduate and graduate-level online courses hosted on eConcordia Learning Management System (LMS) and Moodle LMS.- Regularly hosted online LMS training sessions and maintained regular communications with course instructors, TAs and students for any technical difficulties.- Collaborated with LxDs and SMEs during production and development phases of new/revamped online courses to provide assistance with course content and strategies for enhanced student-staff online learning experience. - Contributed to organization of course testing and quality assurance process through JIRA and Confluence. - Assisted in production of social media content and posts to build awareness of eConcordia resources for students.

Toronto, Ontario, Canada

- Liaised with various law firms, legal clinics, lawyers and legal organizations from different areas of practice to better comprehend and analyze the effects of COVID-19 on access to legal services in Ontario.- Developed and coordinated research project surveys and questionnaires online using Qualtrics Software, along with project data entry utilizing Microsoft Office and Google Spreadsheets.- Presented research data findings and proposed potential solutions to senior law professors and supervisors during weekly meetings.

Toronto, Ontario, Canada

- Assisted students enrolled in Business Entrepreneurial Selling (ENT577) with understanding course content and student grading.- Assisted professor with reviewing and revising midterms and exams to ensure conciseness, followed by grading student test/assignment submissions. - Utilized Microsoft Office, Zoom, and Google Meets to facilitate and host virtual course lectures, while tracking virtual student participation, poll responses, and meeting minutes.

Puebla, Mexico

- Followed B2B business model within start-up company culture, including performing outgoing emails and calls to present IOT solutions and execute negotiations with clients; achieved weekly demo target and gained 5 new clients in first month. - Led expansion of company operations to Canada and developed over 1000 prospects in four months.- Conducted market research of various industries and tailored solutions to the needs of each company and industry.- Developed a marketing strategy for Inside Sales team to follow; led to increased demos and improved relations with existing clients.

Toronto, Canada Area

- Maintained a high degree of knowledge on Provincial regulation Ontario Energy & Water Reporting & Benchmarking and managed communications with over 20 large stakeholders.- Retrieved data from Customer Relations Management (CRM) and analyzed utilization trends of regulation by designing weekly reports that captured case statistics; resulted in increased awareness of regulation performance and compliance to Policy team.- Conducted secondary research on Property Management companies, Utilities, building owners; led to successful outreach of regulation targeted towards the needs of each industry.- Prepared Government briefing notes and business cases to receive permission on marketing campaigns.

Kitchener, Canada Area

- Performed legal research and data entry to ensure documents complied with Canadian Civil Law Procedures.- Drafted and revised over 40 legal documents including Pleadings, Affidavits, Statement of Claims.- Worked alongside and maintained communications with a team of attorneys and law clerks regarding client memorandums and correspondence.

Waterloo, Ontario, Canada

- Maintained diligent client-student relations in a fast-paced environment while assisting students with post-secondary school planning and operating administrative duties.- Regularly researched and maintained knowledge on graduate school planning and prep courses; increased my ability to provide planning tips and guidance to students and to promote programs.- Managed University of Waterloo Career Action Center social media pages pages, while creating weekly video tips targeted towards students entering co-op.