Leading in delivering and configuring Workday Strategic Sourcing for our Procurement and Supplier Relationship Management Team. Also acting as a support for wider Finance in the implementation of Workday Financials.

I managed a team of eight people in various roles across debt recovery. My role included supporting my team to achieve targets and supporting their training needs. Additional to this I played a major part in creating a new training plan for the department, including creating an array of process documents and training manuals. I also documented a new call quality criteria, to be used by my team and others.Further to this I supported the creation and roll out of a newly developed… Show more I managed a team of eight people in various roles across debt recovery. My role included supporting my team to achieve targets and supporting their training needs. Additional to this I played a major part in creating a new training plan for the department, including creating an array of process documents and training manuals. I also documented a new call quality criteria, to be used by my team and others.Further to this I supported the creation and roll out of a newly developed recoveries system. Proving SME knowledge and training at department level. Along side this role I also completed a level 5 qualification in management. Show less

My work here consisted of supporting vulnerable members of the public. The Advocacy specialised in the support of mental health, drugs and alcohol.I visited hospitals to complete drop in sessions, completed benefits forms, supported people through medicals and tribunals and completed house visits.