As a shift leader, I often worked alone and was required to take the lead when complications arose such as equipment failures or customer complaints. My daily responsibilities included preparing coffee, executing morning and end-of-day financial procedures, and supervising and training staff. Beyond coffee, I further developed my organizational skills and leadership abilities, enhancing team dynamics and productivity. Participated in the company Barista of the year contest.

- Assisted with food and beverage preparation whilst adhering to strict brand guidelines and food safety legislation.- Provided a high level of customer service by complying with brand standards on customer interactions.- Accurately and efficiently input customer order data into the EPOS system, evidenced by a 3.4% error correction rate during the first week of employment.

- Identified, investigated and recorded incorrectly labelled specimens to guarantee the integrity of results.- Accurately stored, archived and retrieved patient specimens and documents.- Input patient data into the Telepath LIMS (laboratory information management system) with speed and accuracy to minimise delays to treatment.- Maintained and updated laboratory documentation such as working reagent logs and patient consent outstanding logs in order to adhere to UKAS and RCPATH guidelines and ensure seamless service.- Answered internal and external enquiries by phone and email to uphold clear lines of communication.

- Assisted with food and beverage preparation, catering to allergies and modified diets with meticulous attention to detail and accuracy.- Improved hygiene standards by consistently demonstrating best practices, implementing new documentation and reporting non-compliance to senior staff.- Worked to develop new menus by corresponding with local wholesalers and chefs.- Handled cash and card payments promptly and precisely using POS (Point Of Sale) systems, minimising customer waiting times and maintaining accurate financial records.- Built long-lasting positive relationships with clients through customer service interactions.- Created attractive marketing material and social media content to enhance customer engagement and boost sales.

- Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to maximise profitability.- Resolved guest complaints promptly and professionally, notifying restaurant management of any concerns.- Trained new staff to deliver quality service and uphold brand standards.- Successfully facilitated a smooth flow of service by effectively communicating with other wait staff, management and kitchen staff.- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.- Processed reservations and takeaway orders by phone, answered customer questions and provided accurate waiting times.