• Lead of sales office to sell high-end weddings and events in the banquet room and ceremony site, while planning special events and coordinating day-of events of any kind.• Provides a consultative sales approach allowing clients the opportunity to plan their perfect day for a wedding or a special event.• Every day use of Microsoft Word, Excel, Salesforce POS, Lightspeed POS, and other software payment systems.• Planned and executed weddings and special events, ensuring seamless… Show more • Lead of sales office to sell high-end weddings and events in the banquet room and ceremony site, while planning special events and coordinating day-of events of any kind.• Provides a consultative sales approach allowing clients the opportunity to plan their perfect day for a wedding or a special event.• Every day use of Microsoft Word, Excel, Salesforce POS, Lightspeed POS, and other software payment systems.• Planned and executed weddings and special events, ensuring seamless coordination of all aspects including venue selection, vendor management, timeline creation, and budget tracking.• Collaborated with clients to understand their vision and preferences for the wedding day, translating them into personalized themes, decor choices, and overall ambiance.• Managed a team of 8-10 event staff members during weddings to ensure smooth operations and timely execution of tasks including bartenders, banquet and kitchen staff.• Created detailed wedding and special event timelines for clients and communicated them effectively to all involved parties to ensure everyone was aware of their roles and responsibilities.• Developed relationships with preferred vendors to maintain a network of reliable professionals who could consistently deliver exceptional service.• Served as a point of contact for all vendors involved in weddings and events ensured they had necessary information regarding setup times, access points etc. Show less

• Provided exceptional customer service to guests in the tasting room setting, ensuring a positive and memorable experience• Educated customers on various wines, explaining flavor profiles, production methods, and vineyard history• Managed daily operations of the tasting room, including opening and closing procedures • Collaborated with winemakers to develop tasting notes for new wine releases• Conducted guided tastings for large groups, providing engaging presentations about the… Show more • Provided exceptional customer service to guests in the tasting room setting, ensuring a positive and memorable experience• Educated customers on various wines, explaining flavor profiles, production methods, and vineyard history• Managed daily operations of the tasting room, including opening and closing procedures • Collaborated with winemakers to develop tasting notes for new wine releases• Conducted guided tastings for large groups, providing engaging presentations about the winery's offerings• Assisted in organizing special events such as wine release parties or winemaker dinners• Managed reservations for private tastings or group visits, ensuring smooth operations and personalized experiences Show less

• Oversaw inventory management, including ordering, receiving, and tracking of wine products• Organized private tastings for VIP clients or wine club members, offering personalized experiences tailored to their preferences• Implemented effective marketing strategies to attract new customers and increase tasting room traffic with social media outreach• Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery• Monitored… Show more • Oversaw inventory management, including ordering, receiving, and tracking of wine products• Organized private tastings for VIP clients or wine club members, offering personalized experiences tailored to their preferences• Implemented effective marketing strategies to attract new customers and increase tasting room traffic with social media outreach• Developed and implemented standard operating procedures to improve efficiency and consistency in service delivery• Monitored inventory levels and placed orders for food, beverages, supplies, and equipment as needed• Maintained cleanliness and organization of dining areas, including wiping down tables, chairs, and condiment stations• Collaborated with kitchen staff to deliver food orders accurately and in a timely manner• Developed and implemented social media strategies to increase brand awareness and drive engagement across multiple platforms• Managed social media accounts, including content creation, scheduling, and monitoring of posts Show less

• Managed daily operations and ensured smooth functioning of the establishment as Manager on Duty• Oversaw a team of 10-12 employees, providing guidance, support, and training to maintain high standards of customer service• Resolved customer complaints and issues promptly, ensuring customer satisfaction and repeat business• Led training sessions for new hires on company policies, procedures, product knowledge, and customer service skills• Maintained accurate records of financial… Show more • Managed daily operations and ensured smooth functioning of the establishment as Manager on Duty• Oversaw a team of 10-12 employees, providing guidance, support, and training to maintain high standards of customer service• Resolved customer complaints and issues promptly, ensuring customer satisfaction and repeat business• Led training sessions for new hires on company policies, procedures, product knowledge, and customer service skills• Maintained accurate records of financial transactions including cash handling procedures, deposits, refunds etc• Collaborated with team members to complete daily tasks, such as stocking, cleaning, and organizing the store• Managed inventory rotation to minimize waste and ensure freshness of perishable goods Show less