Danielle Anderson Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Brighton, United Kingdom

Creating and implementing two new services throughout the Call Centre. These are now the most profitable within the business, increasing revenue by 25% whilst also achieving over a 50% conversion for our clientsResponsible for creating, pricing and implementing campaigns and services based on Client briefsProviding feedback and suggestions to clients to.

Brighton, United Kingdom

Line managing three Team Leaders and overseeing the management and operations of 60 analysts. Responsible for developing Team Leaders to ensure that all procedures and processes are followed to the right standard. Responsible for making sure campaigns run smoothly, from being set up correctly through to completion and resolving any challenges that arise..

Brighon

Leading a team of 20+ analysts day to day. Motivating, coaching, monitoring and reporting daily to the Team Manager to hit set targets and KPI's.Responsible for all 1:1, back to work and probationary meetings, as well as any performance or conduct meetings.

B2B telemarketing - qualifying IT Professionals and C-Suite contacts around the world through the sales funnel for a variety of business solutions, building our client's marketing and sales pipelines.

Engaging with customers on a daily basis, carrying out basic customer service responsibilities. Retrieving merchandising, assisting customers with fitting and offering advice on styles, sizes and brands. Key Responsibilities: Customer ServiceProcessing cash and card paymentsGreeting and assisting customersMerchandising and stocking shelves