My expertise is in building out best-in-class Customer Experience departments. I lead my teams with empathy, make data-driven decisions, and am a strategic thinker always working to scale effectively. I have been the first full-time hire at 2 high-growth start-ups and know how to create the necessary SOPs, software stack, and high-performing teams to drive empathetic, effective user interactions. I am highly decisive, innovative, and passionate about bringing the best out of those I lead.