Develop relationships with clients/customers, evaluate costs for selling products and services. Design plans to meet targets and grow the business.

Coaching & Developing people to be the best version of themselves. Analysing results & making decisions to grow the business.

First Rate are the largest provider of Foreign Exchange products to the high street retailers in the UK & Ireland. Customers include Post Office Limited (11k branches) and other key retail partners.• Responsible for driving the delivery of sales to achieve a sales budget of over £65 million from 150 branches in my area. To ensure profit goals are achieved for foreign exchange and travel related products across the Post Office.• Improve sales performance for the group by developing professional working relationships, provide training, support and sales development plans for each branch and Customer Service excellence.• Regular review of individual performance and development.• Interpretation of key MI to identify commercial gaps and opportunities.• Identify business development opportunities within the network.• Support the delivery and execution of all marketing plans and incentives.

• Managing and driving the sales floor in the absence of the manager, tracking bookings, profit and revenue earned and assisting the team to close every sale through motivation and leading by example.• Promoting and marketing the business, providing advice to customers to maintain excellent service is always provided and ensure repeat business.• Providing advice about passports, visas and medical requirements.• Maximising and exceeding sales targets including foreign exchange and holiday insurance.• Managing budgets and providing financial and statistical information on a weekly and monthly basis.• Preparing promotional materials and displays.• Attending conferences and travel shows to promote the business.• Dealing with occasional customers queries and complaints to ensure a satisfactory outcome.Selected Achievements• Top for travel margin in the company• Won Malaysia Super Seller Trip for being in the top 20 sales in the company• Recognised as being the Cruise and Long Haul Specialist in addition to other sales duties

• Achieving Top 10 profit earner for the company, winning various awards for my performance.• Key responsibilities included working face to face with customers and driving sales on the phone.• Generating as much profit for the company as possible, including add on holiday extras and foreign exchange selling.• Also working in the foreign exchange bureau handling cash and providing practical advice to maximise sales.• Specialist Cruise Co-ordinator, organising cruise events for the region including maximising sales at events, sourcing venues, preparing mail shots and inviting cruise companies to attend. • Covering for the Assistant Manager in their absence.

• Working in a superstore and assisting in winning the Branch of the Year twice.• Proving advice and support to customers to maximise sales at all times.• Registered key holder for the store.• Working in a virtual call centre out of opening hours.