Please see the attached document that gives a more thorough account of what a typical day of work involved during my time at Redrow.

- Converse with customers to determine preferences of destination, mode of transportation, travel dates, financial considerations and accommodations required.- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.- Arranging flights, accommodation and insurance using the relevant booking system.- Dealing with complaints pre-travel, overseas and after travel by acting as a mediator between the customer and the relevant holiday operator. Using ‘solve on the spot’ methods to ensure customer satisfaction.Managing customers booking by:· Collecting and processing payments· Keeping clients up to date with any changes to their holiday.· Sending out tickets· Liaising with suppliers overseas to deal with customer requests.· Coordinating the work and activity of others in order to keep the team working effectively and efficiently.Working under pressure to meet personal and company set targets whilst delivering the utmost customer service to maintain a trusting relationship between myself and my customers.

- Greet customers and ascertain what each customer wants or needs.- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.- Compute sales prices, total purchases and receive and process cash or credit payment.- Maintain records related to sales.- Watch for and recognise security risks and thefts, and know how to prevent or handle these situations.- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.KEY SKILLS & COMPETENCIES- High standards of personal presentation and customer service.- Ability to work well within a busy, often fast-paced environment.- Keen to learn and develop new skills.- A great team player.- Experience of serving large numbers of customers’ at large functions & within a retail environment.- Ability to use my negotiation skills to effectively close a sale.

Stepping stone to enhance my personal skills and knowledge on how reputable stores use Finance, Accounting and Management to organise and develop within the retail industry.- Greeting customers who enter the shop.- Be involved in stock control and management.- Assisting shoppers to find the goods and products they are looking for.- Being responsible for processing cash and card payments.- Stocking shelves with merchandise.- Answering queries from customers.- Reporting discrepancies and problems to the supervisor.- Giving advice and guidance on product selection to customers.- Balancing cash registers with receipts.- Dealing with customer refunds.- Keeping the store tidy and clean.- Responsible dealing with customer complaints.- Working within established guidelines, particularly with brands.