Danielle Bailey Email & Phone Number

Cheadle Hulme, Greater Manchester, United Kingdom

London, United Kingdom

• Complex Diary Management - Ensuring that meetings are effectively and efficiently scheduled to reflect priorities and planning time is arranged appropriately.• Inbox Management – Prioritising workload and responding to enquiries and requests in a timely manner.• Payroll sign-off – Using the Kronos system to input schedules and process sign-off for a team of 40.• Office Management – Maintaining supply levels and insuring all systems are functioning correctly along with all routine administrative tasks such as photocopying and filing.• Travel and Accommodation – Making full arrangements for both local and global travel.• Budget Management – Raising purchase orders and tracking department spend along with processing expenses and credit card statements.• Training – Arranging training days and sessions for the team, and assisting with the welcoming and training of new members of staff.

• Bookings & Enquiries – Managing the diaries and calendars of the Private Client Manager’s, Personal Shopper’s and Stylist’s. Booking appointments for existing clients as well as taking and handling enquiries for new clients with communication ranging from face to face, over the phone and via email. • Database Management – Managing a range of Excel databases containing sensitive client and booking information and overseeing the creation of a daily team Rota.• Hospitality & Luxury Customer Service – As the first point of contact for clients to the bespoke and exclusive Personal Shopping service, it is essential to be personable and confident whilst delivering a warm welcome and providing first class service. Due to the high-profile clientele that use the service, discretion is imperative.• Training – As a senior member of the team, I am involved in the welcoming and training of new starters joining the department.• Events – Offering support in the organizing and running of special events.• Fire Safety Warden – As an additional duty within the wider store; insuring the safety of customers and staff in the event of an emergency evacuation.• ‘Your Voice’ representative – The representative for a department of around 90 staff, I attend meetings to communicate thoughts and ideas to senior members of the business.

• Department Ambassador - In charge of welcoming and training new members of staff. Providing a link between staff and the management team.• Database Management - Building and managing a client database and contacting clients via telephone and email to arrange appointments and interviews. • Relationship Building - Developing trusted relationships with both long-standing and new clients. • Customer Service - Offering excellent customer service and expert advice.• Supporting the Management Team – Support including refunds, exchanges and cash handling procedures, along with the opening and closing of the department each day.

Bachelor Of Arts (B.A.), Creative Advertising, 2:1 With Honours

Foundation Degree, Art And Design, Distinction

Education record

Education record