Danielle Bailey Email & Phone Number

Cheadle Hulme, Greater Manchester, United Kingdom

London, United Kingdom

• Complex Diary Management - Ensuring that meetings are effectively and efficiently scheduled to reflect priorities and planning time is arranged appropriately.
• Inbox Management – Prioritising workload and responding to enquiries and requests in a timely manner.
• Payroll sign-off – Using the Kronos system to input schedules and process sign-off for a team of 40.
• Office Management – Maintaining supply levels and insuring all systems are functioning correctly along with all routine administrative tasks such as photocopying and filing.
• Travel and Accommodation – Making full arrangements for both local and global travel.
• Budget Management – Raising purchase orders and tracking department spend along with processing expenses and credit card statements.

• Bookings & Enquiries – Managing the diaries and calendars of the Private Client Manager’s, Personal Shopper’s and Stylist’s. Booking appointments for existing clients as well as taking and handling enquiries for new.
• Database Management – Managing a range of Excel databases containing sensitive client and booking information and overseeing the creation of a daily team Rota.
• Hospitality & Luxury Customer Service – As the first point of contact for clients to the bespoke and exclusive Personal Shopping service, it is essential to be personable and confident whilst delivering a warm welcome.
• Training – As a senior member of the team, I am involved in the welcoming and training of new starters joining the department.
• Events – Offering support in the organizing and running of special events.
• Fire Safety Warden – As an additional duty within the wider store; insuring the safety of customers and staff in the event of an emergency evacuation.

• Department Ambassador - In charge of welcoming and training new members of staff. Providing a link between staff and the management team.
• Database Management - Building and managing a client database and contacting clients via telephone and email to arrange appointments and interviews.
• Relationship Building - Developing trusted relationships with both long-standing and new clients.
• Customer Service - Offering excellent customer service and expert advice.
• Supporting the Management Team – Support including refunds, exchanges and cash handling procedures, along with the opening and closing of the department each day.

Bachelor Of Arts (B.A.), Creative Advertising, 2:1 With Honours

Foundation Degree, Art And Design, Distinction

Education record

Education record