Danielle Barrass Email & Phone Number

Stockton-on-Tees, England, United Kingdom

• Manage a team of five direct reports across multiple skill sets.
• Responsible for all systems, websites, administration, and supplier operations
• Project managed the release of two new systems, working closely with key stakeholders.
• Improved business processes by developing and implementing new strategies.
• Develop and written all documents related to the new processes and change management.
• Ability to work on multiple projects and tasks simultaneously.

Stockton-on-Tees, Stockton-on-Tees, United Kingdom

• The role was predominately focused on driving improvement within data collection, data management and general operational processes to establish new processes within a new CAFAM system implemented just 3 months prior.
• Conducted a full audit of all CRM and associate processes to capture data, coordinated across all business functionalities from sales, marketing and general business data entry.
• Initiated full data clean to optimism key requirements within operational processes and determine the best use for the data collected.
• Created and implemented a data management plan and data entry guidelines for all business processes.
• Designed new processes to track and manage the sales cycle to optimize new business reporting.
• Design & Built all company reporting dashboards.

TURN (TISA Universal Reporting Network) is an industry designed digital data solution that automates the collection and reporting of key regulatory data in the UK and across key EU economies while reducing regulatory costs and risks.

Sunderland, United Kingdom

TUPE from BTFS to CBRE

Sunderland, United Kingdom

• Develop and maintain data dashboards through our reporting tools; Tableau, SQL, Excel and Cognos.
• Track and monitor KPIs for our colleagues within the facilities team. Focusing on employee time on task & travel to identify areas for improvement, and that we have an equal workforce distribution to gain the best.
• Supporting regional teams to highlight areas for improvement, analysing building and colleague data to assist managers in providing the best service to their customers. One to one coaching of managers on the many BI.
• Retail lead within the team I created a range of data dashboards specific to asset management, environmental & waste projects which was used to provide business insight to assist the stakeholders in making informed.
• HSE Dashboard for business disruptions, ability to analyse what the cost implication can be to the business due to lost time of colleagues following an evacuation. Maps to clearly highlight problem areas by a range of.
• Excellent knowledge of Facility Services and working within a facilities environment

Hatfield, Hertfordshire, United Kingdom

Manage, develop and report on the information flow through the helpdesk and audit systemsManaging a range of different specialist suppliers performance and SLAs through data analysisProducing monthly reports/dashboards to the client for all KPIs for both my own team and our suppliersDevelopment of our internal content management systems to improve business.

Hatfield, Hertfordshire, United Kingdom

Monthly PMS reporting for various contracts, evaluating data and producing service credit scores used towards their financial profits.Manage and develop the use of ‘ServiceTrac’ on our contract, pushing innovative solutions forward to create a work flow that is easily used and understood by the operations team to meet the compliance audit requirements on.