Also TeX Company Secretary

Created and led a team of 15 with the key role of implementing all employer on-boarding of NEST – from the very largest employers in the UK to the solution to support all smaller businesses. This work included building a team of Employer Installation Managers who work as Project Managers with key large clients ensuring that their preparations are on track, that they understand the core NEST processes and build systems to integrate with NEST’s payroll file requirements.Additionally… Show more Created and led a team of 15 with the key role of implementing all employer on-boarding of NEST – from the very largest employers in the UK to the solution to support all smaller businesses. This work included building a team of Employer Installation Managers who work as Project Managers with key large clients ensuring that their preparations are on track, that they understand the core NEST processes and build systems to integrate with NEST’s payroll file requirements.Additionally, directed the work that designed the NEST self-service platform for smaller employers; materials and tools to support all employers; ensuring an appropriate 3rd party test environment was put in place; creating a NESTexpress solution for employers without the required time to build a full solution; guiding the work on employer flow management including decisions regarding prioritisation of responses to employer demand; working with payroll and pension providers as well as EBCs / IFAs to ensure that they are able to support their clients into NEST and the ongoing volunteer employer programme. Show less

Created and led all operational preparations and planning for the launch of the NEST product including the design of the early launch activity for July 2011, so de-risking the impact of the high-volume introduction in October 2012.Designed and implemented an Operational Readiness Review approach to complement the Programme planning to ensure that all departments, suppliers, policies and processes are prepared ahead of the launch thus providing assurance to the Scheme Trustee… Show more Created and led all operational preparations and planning for the launch of the NEST product including the design of the early launch activity for July 2011, so de-risking the impact of the high-volume introduction in October 2012.Designed and implemented an Operational Readiness Review approach to complement the Programme planning to ensure that all departments, suppliers, policies and processes are prepared ahead of the launch thus providing assurance to the Scheme Trustee Members.Led the work to ensure that, across all key suppliers (particularly Tata Consultancy Services for the provision of Scheme Administration), there was a common understanding and preparation for service delivery, management information, business continuity / disaster recovery, service levels and service and incident management. Show less

Created and led the Operations function for Square One - Marketing & Communications, HR, Finance (including Contractor Payroll and Credit Control), IT, Legal and Office Administration. As part of the Operational Board provided corporate leadership including strategy development and project planning and sponsorship.

Operis Group plc is a leading project finance and financial modelling consultancy.Main board director and Director of the training division, Operis TRG Limited. As Director of Corporate Services, managed and provided support functions - HR, IT, Finance and Office Administration.

Created and delivered the New Learning Organisation as a £50million turnover, 450 people business, offering internal learning and development programmes for the NatWest Group.

Created and led a team of Retail banking operational experts to provide consistency of delivery channels for customers across the branch network, ATMs and internet banking

Chief of Staff, Regulated SalesHead of Operations, South West Region, Retail BankSenior Manager, Training & Development StrategySenior Registrar, Registrars DepartmentTechnology Planning Manager for UK networkPersonal Assistant to Director of Personal Banking ServicesMarket Intelligence Department APL programmer and statisticianBranch banking