• Spearheaded a 25% increase in project delivery efficiency through streamlined processes.• Managed a $3.7M IT budget, achieving cost reductions without compromising quality.• Built and led a 22-member IT team, including network engineers and developers.• Directed IT initiatives aligning with institutional goals, enhancing overall operations.• Led strategic conversations about IT infrastructure design to support building expansions and redesigns for construction projects.• Identified and mentored high-potential team members, cultivating leadership talent to strengthen the management team.• Improved the college’s security infrastructure to align with FERPA, GLBA, and NIST cybersecurity frameworks

- Resolve critical infrastructure, software, hardware, and internet connectivity issues. - Oversee large IT projects to ensure timely completion within scope and budget. - Assess construction blueprints to align with business requirements while adhering to technical and financial constraints. - Monitor 150 switches and conduct maintenance to minimize productivity loss to less than 5%. - Successfully implemented AWS, completing the project a month ahead of schedule and $20,000 under budget, supporting online learning for the College of Engineering and the College of Business. - Led the upgrade of the 3Com phone system to Sangoma VoIP for over 800 phones, achieving on-time and within-budget completion while identifying $3,000 in potential savings. - Upgraded from E8500 to NSA 6500 SonicWall Firewall for enhanced network security. - Utilized HPE IMC software for effective switch management. - Deployed and managed new servers, optimizing resources using VMware on Simplivity boxes. - Delivered training sessions to coworkers, end-users, vendors, and administration on processes and procedures for knowledge transfer. - Managed Active Directory, Group Policies, and DNS databases to ensure seamless IT infrastructure operation.

- Oversaw infrastructure management by updating cables, switches, and resolving connectivity issues. - Supported and enhanced the Epcior ERP system and facilitated dashboard creation. - Managed network access using Active Directory and Group Policies. - Reduced costs by analyzing and eliminating unnecessary third-party software. - Led the transition of the phone system from Nortel (analog) to Avaya (VoIP), completing the project on time and within budget. - Implemented, maintained, and managed the Spiceworks ticketing system, streamlining the helpdesk portal for efficient ticket submission by end-users. - Deployed and maintained Hyper-V Virtual Servers to ensure optimal performance and efficient resource utilization.

Led the help desk team through a network upgrade involving 16 switches and rewiring the Main IT closet. Spearheaded the deployment of Argile Shipping software as the lead technician. Played a key role as the lead technician for the Epicor process improvement team.Served as an on-call team member for resolving printer and network issues promptly. Conducted testing of the UPS battery backup system to guarantee uninterrupted power supply.

Administered network and web security access for a staff of 60 employees, ensuring secure and efficient operations. Facilitated access for New Dealership personnel to the warranty claim website. Proficiently set up, configured, and resolved issues with employee workstations.Successfully deployed, configured, and rigorously tested 22 new Dealership Management Systems across 60 workstations. Maintained optimal performance of Dealership Management Systems (DMS) and website communications to facilitate accurate and timely processing of claims.Diligently addressed and resolved Network Internal and VPN connectivity issues for clients. Maintained oversight of building security cameras to ensure a safe environment. Managed internal WIKI by updating dealer information as needed.